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Lymer - Senior I.T. Business Analyst - Asbury Park, NJ, USA

Karen Lymer

Asbury Park, NJ, USA


Highly accomplished Senior Business Analyst with a proven track record in delivering and implementing systems in the global market place across disparate ERP systems.

The ability to work with all business cultures attained through expatriate assignments in Indonesia, Canada and the United States.

Practised in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs

Proficient in performing systems analysis, design, unit/integration testing, implementation tasks and end-user training. Possesses strong verbal communication and strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiating with stakeholders and vendors

Recognised success in consistently delivering complex solutions on time. Additional areas of expertise include:

• Process Analysis & Redesign
• Business & Systems Integration
• Extensive knowledge of EDI X12 standards in wholesale
• Proficient with EDI translators ANSI X12/EDIFACT/TRADACOMS and XML


Senior I.T. Business Analyst


Business and systems integrations specializing in Supply Chain.
Worked in Asia, Europe and the Americas

Work History

Senior Business Analyst


From July 2010

Designed and implemented EDI processing in a global instance of SAP EC 6.0 to interface with SAP Order to Cash process

Worked with third party EDI service provider to deliver EDI ANSI X12/EDIFACT and TRADACOMS documents in XML format

Supported the implementation of SAP Order to Cash process

Business Development Team Lead

WWRD Holdings - Previously Royal Doulton North America

September 2007 - July 2010

Based in Toronto managed the I.T. Development team covering all aspects of Logistics, Finance, Customer Service, Sales and Marketing for the US and Canadian businesses on a UNIX based ERP platform

Due to company mergers I.T. were tasked to integrated business systems and streamline the operations.
• Merging back office functions residing in Canada for Royal Doulton US to Waterford Wedgwood US
• Merging Waterford Wedgwood Canada and Royal Doulton Canada into one business system based in Toronto.

Business/Systems Implementation Analyst

WWRD Holdings - Previously Royal Doulton Canada

July 2005 - September 2007

Seconded to US / Canadian IT department to manage the System and Business
Integration of the North American Distribution process due to a company merger.
• Developed procedures to support the transition.
• Designed / tested and implemented interfaces to/from the warehouse systems.
• Proven ability to work in time critical conditions, the implementation had a fixed date/duration due to the contract termination of the existing third party warehouse.

Business/Systems Implementation Analyst

WWRD Holdings - Previously PTD Multi Fortuna

October 2003 - May 2005

Seconded to the Indonesian IT department based in Jakarta to manage the system and business replacement of the existing disparate systems with QAD-MFG/Pro eB2 software.
• The chosen Business solution was the latest offering from QAD Inc. a provider of
• the software modules for Purchasing, Manufacturing, SOP and Finance
• Conduct enterprise applications.
• Deploy the design of interfaces to/from our UK headquarters and our business units in Canada, USA and Australia.
• Implement demonstrations and training for the indigenous team members in the use of the software modules

Business/Systems Implementation Analyst

WWRD Holdings - Previously Royal Doulton Canada

February 2002 - October 2003

Implemented a new ERP system for the US business unit and outsourced the existing warehouse to a third party Logistics Company.
• Re-locate the computer systems to the business unit in Canada.
• Gain an appreciation of the software operated by the third party warehouse located in Indianapolis as it was new to the American market.
• Develop interfaces to the warehouse software and develop the company’s procedures to support this new relationship.
• Support the business partnership with the third party Logistics Company due to day to day operational issues in the warehouse.

Systems Analyst

WWRD UK Ltd - Previously Royal Doulton UK

December 1995 - January 2002

The support and development of the company’s key business functions
Consisting of Warehousing, Invoicing, Sales Order Processing, Electronic
Data Interchange, Retail MMS System and Telephony.

• Design, develop and implement bespoke solutions to compliment core systems.
• Knowledge of various operating systems Windows, AS400 and UNIX.
• Knowledge of Progress – UNIX database language and RPG – AS400 database language
• Project managed the installation of Symposium Call Centre Software and Symposium Web Portal technology.
• Full responsibility for the on-going support and future development of Call Centers within the company.

PC Support Analyst

WWRD UK Ltd - Previously Royal Doulton UK

December 1990 - January 1995

Develop a company strategy with regard to the use and roll-out of PC’s within the group

• Evaluate and role out standard PC software for word processing and spreadsheet analysis
• Evaluate current PC based database software for potential use within the company
• Procure all PC related hardware and software consumables ensuring that the optimum price point was obtained.
• Co-ordinated the support of all PC hardware with external maintenance suppliers.
• Train and educate PC users within the company


WWRD UK Ltd - Previously Royal Doulton UK

January 1986 - December 1990

Develop and maintain COBOL and Application Master Software for the Company’s prime business systems


SAP ERP Implementation

In a global instance of SAP EC 6.0 designed, developed, tested and implemented EDI for UK and North American market . Utilized EDI standards ANSI X12/EDIFACT/TRADACOMS and XML.

Worked with third party EDI service provider to deliver ANSI X12/EDIFACT and TRADACOMS documents in XML format

Supported the implementation of SAP EC 6.0 order to cash process

Qualifications & Certifications

1972-1974 Clayton Hall Grammar School - 2 'A' Levels

!967-1972 Edward Orme, Staffordshire , England - 10 GCSE 'O' Levels

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