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Airport Ground Crew
I am an organised person who delivers professional customer service at all times. All my roles have required excellent Customer Services skills and I currently work with the public assisting patients with their requirements at a Drs surgery. Many years ago I worked for a local airline as Ground Crew and fully understand the needs of passengers and the needs of the airline at the airport. As a versatile self-starter I am quick at learning new processes.
Barton Hills Medical Group
Information Governance Trainer for Practice; organized the CQC registration & continue to ensure compliance is upheld; SuperUser for NHS clinical system; created and set up online patient booking system; process NHS reports and Reception duties in a very busy customer focused surgery.
Learning & Development Support Coordinator
RONTEC Watford Ltd
2000 - 2012
TUPE transfer from role became redundant
TOTAL UK Ltd in November 2011 Forecourt and Convenience Retailer
Various roles within HR including, Trainer, Learning & Development Administrator for the Retail Network, Colleague Services Clerk and as:
Learning & Development Support Coordinator - one of 2 staff reporting to the P & D Manager
Prepared and created the Training Needs Analysis from the Annual Performance Reviews. Organised all in-house and external training requirements for 1000+ corporate staff. Responsible for coordinating administrative processes and duties for circa 20 courses per month. This included the delegate planning and evaluation process of the training. Maintaining accurate records using the HR system. Managing and organising the Graduate programme. Providing advice on a range of training and development issues in line with the HR policy. Design and delivering of in-house training programme and e-learning in line with the training strategy. Created and maintained the Learning & Development section of the Company Intranet. Supported the Facilitators where required.
Colleague Services Legislative Clerk - provided advice and support to the Business on all HR issues. Responsible for processing all new employees' administration, including pre-employment checks. Updating changes to employees records. Worked closely with Payroll team.
Learning & Development Administrator - Retail Responsible for coordinating all administrative and practical support with regard to course organisation for the Retail network for 500 sites with 2,500 employees. This included all delegate planning including arranging venues and accommodation. Supported the Facilitators in the development and operation of the Store Management Training Programme, plus the feedback process with Delegates. Worked on the selection process for the Retail Academy where suitable Store Managers were identified for training and promotion to Area Managers....
Sales Dept. - Customer Care Co-ordinator
Mondi Packaging Ltd
1996 - 1998
DCM Services Ltd Payroll & Expenses Administrator 1994 - 1996
Old Palace Lodge Hotel
Miss Selfridges Ltd
Payroll Clerk/Temp Supervisor
Pleasurama Casinos Ltd
Sales Ledger Clerk/Payroll Clerk
H. Plan Fitted Bedroom Furniture
Qualifications & Certifications
City & Guilds
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