Hubbard - HR Assistant - Kitchener, ON, Canada

Karen Hubbard

Kitchener, ON, Canada



Excellent oral and written communications; soft skills; strong and positive interpersonal relationships

Customer and Client Service:
•Fostering superior customer and client service relations
•Utilizing cash boxes; operating computerized cash terminals/registers
•Supervising and training employees and volunteers in client/customer services
•Rapid learning of products and services
•Handling in-person and inbound/outbound telephone inquiries and requests; providing direction
•Operating multi-line telephone system

Human Resources Management:
•Knowledge of human resources management theory, policies, programs and practices including employee relations, recruitment and selection, compensation, strategic planning and occupational health and safety
•Supervision, training and coaching in multiple industries
•Basic recruitment and selection for academic research
•Research, planning and problem-solving
•Employee communications (for example, creating/writing internal newsletters)

Office Technology:
Competent in a range of computer and information technology, for example:
•Desktop applications: Microsoft Word, Excel, PowerPoint, Outlook, Entourage; icalendar; Now-Up-To-Date calendar software; Filemaker Pro; Quicken
•Internet: research, social networking, Internet communications platforms
•Online learning portals and platforms, e.g. OntarioLearn Blackboard
•Statistical programming software, e.g., SPSS
•AS400; AXIS database


HR Assistant

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Front of House Manager, Part-Time/Temporary

University of Waterloo

September 2014 - October 2014

•Setting up, opening, supervising, running and closing "the house", i.e. front of the theatre
•Supervise, train, assign tasks to Ushers
•Counting ticket stubs and receipts and completing the front of house reports

Returning Deputy Officer

Government of Ontario

From June 2014

June 12, 2014
•Setting up, opening, supervising, running and disassembling the poll
•Supervising the Poll Clerk
•Assisting qualified electors and issuing ballots
•Deciding on all election-related issues for assigned poll
•Counting ballots and completing the Ballot Statement of the Poll and all other official paperwork

Returning Deputy Officer

Elections Ontario (Ontario Provincial Election)

June 2014 - June 2014

Set up, opened, supervised, ran, closed and disassembled the poll; supervised the Poll Clerk; assisted electors and issued ballots; made decisions for all election-related issues for assigned poll; counted ballots and completed Ballot Statement of the Poll and other official paperwork

Human Resources Consultant, Part-Time

July 2013 - December 2013

Reviewing and rewriting the Human Resources Manual and Employee Handbook of a large and rapidly growing
collections agency

Administrative Assistant, Temporary Part-Time

Ken W. Rowley Investments & Insurance

September 2013 - November 2013

Assisted in day-to-day functioning and organizing of financial advisor's home office

Box Office Attendant, Temporary

IMPACT 13 Theatre Festival

From September 2013

Customer Service Representative; assisted in the functioning of box offices for multiple venues; various other

Estate Co-Executrice and Co-Power of Attorney

Parent's Estate

March 2010 - September 2012

•Duties included: gathering up and protecting assets of the estate; overseeing the maintenance and sale of large
home and property; preparing house and property for sale; liaising with and distributing items to beneficiaries;
liaising with estate lawyer real estate agents and stager and participating in meetings; assisting financial advisor with various tasks; housekeeping, gardening and building of waterfall; aiding in writing, editing and proofreading of MLS listing

Caregiver and Homemaker

Two Households

July 2002 - July 2010

•Homemaker for two households
•Caregiving: primary caregiver for terminal parent; scheduling and coordinating appointments (legal, medical,
spiritual, palliative case work, social work, personal care, homecare equipment) outside of house with at-home
appointments, and participating in these appointments; liaising with various parties (e.g. doctors, nursing staff,
personal care workers, case workers, lawyers, family members) and advocating on parent's behalf; driving
parents to appointments
•Decision-making for parent, acting as her power of attorney for personal care and property, from October 2008
to March 2010

Executive Assistant/Office Administrator/Receptionist

Temporary, Canadian General Capital Limited

May 2001 - July 2002

Assisted in day-to-day functioning of office and performed Executive Assistant and Reception duties for this
holding company
•Executive Assistant duties: typing and preparation of memos, letters, invoices, text for promotional materials
(e.g. company brochures, magazine advertisements, company summary for publication in online industry
directory), miscellaneous documents; preparation of company quarterly reports by compiling, typing,
proofreading, collating President's and Vice-Presidents' documents; maintaining paper and computer files;
conducting internet research; making travel arrangements, dining reservations; arranging sporting event ticket
acquisitions, managing company-owned seats; reminding executives of appointments, tasks to be completed;
photocopying and faxing documents; preparing and coordinating mass mailings; shredding confidential
•Finance-Related duties: processing all Accounts Payable and expenses; managing records of some Accounts
Receivable; tracking activities for two company bank accounts and updating company computerized account
registers in Excel; reconciling bank accounts using Quicken; making bank deposits, managing deposit books;
managing petty cash
•Reception duties: handling inbound/outbound calls for seven company telephone lines; fielding basic telephone
inquires; receiving incoming/preparing outgoing courier packages; greeting and attending to guests
•Office Administrator duties: overseeing creation of fund search promotional package and early stages of the creation of new company brochure; hiring and liaising with designer for company's first web site, providing
early input regarding appearance, content and logistical issues related to web site and overseeing overall
execution; monitoring and updating executives of building/tenant-related issues, building and office safety
issues; ordering office supplies; overseeing maintenance of office equipment and rooms; troubleshooting office
equipment and computer...

Executive Administrative Assistant, Temporary

Rogers Communications Inc

March 2001 - May 2001

•Temporary Executive Administrative Assistant to Director of RCI Internal Communications (Human Resources
Department) and his two Executive Assistants
•Duties included: assembling, collating, distributing internal communications packages; researching (locating and reviewing) relevant newspaper articles for inclusion in R.C.I.'s daily internal newsletter, proofreading and editing newsletter; assisting with creation/ writing and preparation of Monthly Departmental Activities Reports;
transcribing materials; formatting Word documents for Director; updating and posting PowerPoint slides of company's stock, sales, customer service and technical service performances; scheduling meeting rooms

Senior Reservation Coordinator

Adcom Videoconferencing

August 2000 - February 2001

•Customer Service Representative
•Duties included: helping train new coordinators; recommending operational changes; cultivating, maintaining
relationships with clients; managing inbound and outbound calls; utilizing a custom AS400 application to process client requests including making reservations for videoconferences, booking videoconference rooms,
preparing price quotations, and following-up unresolved client orders; creating videoconference reservations by following custom profile requirements for VIP clients; locating public videoconferencing rooms for customers and confirming all pricing and availability; educating customers regarding company's services; fielding
inquiries; reception backup

Retail Music Store Salesperson, Part-Time, X-Disc

C Music

August 1998 - July 2000

•Customer Service Representative; promoted to Weekend Assistant Manager; helped train other employees;
cashier duties; opening and closing store; monitoring backstock, restocking merchandise, taking inventory at year-end

Psychology Laboratory Research Assistant

University of Waterloo

July 1997 - April 2000

•Organized and conducted research experiments involving human participants
•Consulted with superiors on numerous matters; provided recommendations and solutions regarding flaws in theses and to methodological and theoretical problems
•Engaged in: extensive planning of experiments; scheduling of confederate participants and other experimenters;
supervising and training confederates and other experimenters
•Selected, recruited (via telephone) and scheduled participants; ran participants through experiments, probes for suspicion and debriefings
•Prepared materials for participants by assembling packages of questionnaires and customizing printouts using a
word processing template
•Recorded experimental events; compiled and transcribed data using SPSS, Microsoft Excel, and Microsoft
Word; coded data for presence of specified elements

Operations Manager and Business Partner

RSDesignz and BluBoy Comics

September 1996 - July 2010

Aided spouse with freelance business (graphic/web site design, illustration, cartooning), comic strip and graphic/website design career.
•Duties included: informal career counseling; advising with regards to contract negotiations with multiple
employers and clients; providing feedback regarding projects in progress; helping to determine prices;
scheduling appointments; editing written interviews; managing financial aspects of the businesses;
corresponding with clients and partners; collecting payments from clients; writing and preparing resumes and cover letters

Teaching Assistant for English as a Second Language Drama Classes, Temporary

Waterloo County Board

June 1994 - July 1994

•Helped organize, run and supervise educational activities including field trips, scavenger hunts, drama skits, and stage shows
•Supervised classes by setting guidelines for appropriate student conduct and disciplining inappropriate
•Tutored students in written language skills and corrected written language work
•Coached students in library skills including the development of an understanding of the Dewey Decimal System and familiarity with use of library computers

Office Assistant

Krimmer, and Douglas Insurance and Financial Service

August 1994 - August 1995

•Assisted in day-to-day functioning of an insurance office, including: reception, manual and electronic
correspondence preparation, filing, financial record maintenance

Qualifications & Certifications

Comprehensive Human Resources Project Management Course, Human Resources Professionals Association

Human Resources Professionals Association

Excel for HR & Admin, Rapid Computer Training/HRPA

Human Resources Professionals Association

Forest Heights Collegiate Institute

Human Resource Management

Humber College

Honours Psychology

University of Waterloo

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