Costelloe - Trainer - Ireland

Karen Costelloe





I recently completed a train the trainer fetac course. I took redundancy from my job in AIB and while there would have had regular sessions training staff in groups of approx 10/15

Work History

Officer Retail Banking

AIB Bank

, Raheen, Limerick From 2007 to 2012
- Managed a team of 8 staff which was the top scoring team in O'Connell Street branch for quarter 2 & 3 2012
- Trained staff on processing Home Mortgage applications and Personal Lending which resulted in improved turnaround time by 50%
- Monitored and managed compliance obligations in AIB Raheen which resulted in a satisfactory result in most recent group internal audit.

Customer Service Mystery Shopping

AIB O'Connell Street

and Raheen Limerick in 2011, resulting in very satisfactory results with AIB Raheen performing third in the Ireland.
- Acted as floor walker to help customers and influence and train more junior staff on how to provide a high level of team productivity and customer service.
- Coached a staff member who was underperforming in his role ensuring an effective improvement in performance to gain a fully met rating at his review.
AIB Bank Convenience Banking Representative From 2003 to 2007
- Trained staff in 8 branches in Co Limerick on Internet Banking usage
- Presented monthly updates by powerpoint to Branch Managers in region on a monthly basis.
- Managed relationships between Head Office and branch staff to successfully implement new procedures and policies.

Customer Service

AIB William Street, Limerick

AIB 63 O'Connell Street, Limerick From 1988 to 2003

Customer Service Official/Teller

AIB Bank

in all above branches evaluating and resolving customer queries and resolving to clients satisfaction.
Coaching Skills
Time Management
Communication Skills
Customer Service
Consumer Protection Code Obligations
Presentation Skills
Compliance & Ethics Training

Qualifications & Certifications


Institute of Bankers, UCD

Salesian Secondary School

Institute of Bankers

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