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Considine - Analyst - Prestatyn LL19, UK

Karen Considine

Prestatyn LL19, UK

Services

Analyst

Summary:

Unilever IT
Service Quality/Supplier Performance Analyst – Application Services Team
2007 – 2013
Responsible for, maintaining all project documentation for the Accenture contract for Project Services: Project Management; Solution Management; Application Development (including testing); IT Consulting Services and Service Introduction work. , Processing the artifacts and managing contracts to completion. Project Works Orders (PWO) for Third Party
Generating, co-coordinating, and validating of PWORF forms (Project Works Order Request), Project Works Orders, Change Requests for Works Orders, Completions also Letters of intent to Work at Risk.
Processing and tracking of vendor reports, also KPI’s.
Tracking financial penalties, anomalies in expenses. Maintaining monthly audits and challenging PWO costs and man days from the reporting measures.
Assisted in the Global process for Latin America LATAM and Americas on third party and outsourced contract processing.
I several tools used SAP Accounts via Processing of Purchase Orders and Goods Receipts. SharePoint for recording and monitoring information onto. Outlook maintaining the shared team inbox and dealing with day to day queries. General administrative tasks booking meeting rooms, flights, travel as necessary. I have a positive vendor partnerships and strong compliance record within area of responsibility.

Achievements
• Successfully implemented a new process Digital Signature “DocuSign” across Application Services team for contract document signatures, and tracking the success of this improvement. This has been very successful and now other teams are piloting this tool. Saved Unilever approximately £2000 a month in paper, printing and postage by going with Digital Signature. This is a major contributing to achieve Unilever’s sustainability action plans.

Work History

Project Management Office PPMO Analyst

PSL -Portfolio

Project Management Office PPMO Analyst
Maintaining gate documents (which are Stage areas in the project for related teams) on projects and going through Clarity (Project Tool) on a QA basis, checking and monitoring process documents. Creation of learning materials on PPMO Project and Portfolio Management Office processes. Updating and registering new one point lessons as necessary. Checking portal is updated, and maintaining the team mailbox.

In addition to my responsibility I was given the task of being responsible for Processing Change requests, PMORF and PWOs through Accenture. This was at a time of great change in Unilever with the Application Services team being formed and the split between Unilever responsible and the new Third Party Accenture. Working in accordance with SOX/OCA compliance. Maintaining the Change Authorisation Matrix, and CR Master List. Generating monthly reports and circulating.

Achievements:
• Checked gate documents for 200 project going through the system
• Redesigned one point lessons for PMO documentation
• Resigned the new process for transitioning to a new team the contract documentation

Operational Acceptance Analyst -Technical services

Unilever IT

Responsible for operationally accepting new, changed services or transitioned sites into the operational areas of Unilever Europe IT through HP Overview which is now Remedy. Acting as the planning gateway to Operations services. Interacting with external solution providers, this being independent of geographic location. This ensures a rapid, effective and successful take-on of IT services.

Ensuring that Operational Acceptance of Unilever Europe IT policies are adopted minimizing the adverse impact on the business. Validation of processed and compliance documentation relating to the services to enable them to go live. Maintaining good relationships with all IT Support teams to ensure end-to-end quality delivery of service.
Achievements:
• Operationally accepted 200+ services going live in the HP Overview systems
• Attended CAB (Change Board Meeting) and challenged Services going live


(Position was transferred to Application Services Team) 2006-2007
Unilever IT - PSL -Portfolio & Project Management Office PPMO Analyst
Maintaining gate documents (which are Stage areas in the project for related teams) on projects and going through Clarity (Project Tool) on a QA basis, checking and monitoring process documents. Creation of learning materials on PPMO Project and Portfolio Management Office processes. Updating and registering new one point lessons as necessary. Checking portal is updated, and maintaining the team mailbox.

In addition to my responsibility I was given the task of being responsible for Processing Change requests, PMORF and PWOs through Accenture. This was at a time of great change in Unilever with the Application Services team being formed and the split between Unilever responsible and the new Third Party Accenture. Working in accordance with SOX/OCA compliance. Maintaining the Change Authorisation Matrix, and CR Master List. Generating monthly reports and circulating.

Achievements:
• Checked gate documents for...

Change & Configuration Analyst - Technical Services

Unilever IT

To undertake technical and administrative work and tasks related to infrastructure changes. To help develop change plans by using the knowledge of the infrastructure to minimize the impact on the business of any required outage. To co-ordinate the required teams to act within the same change where necessary. Undertake any necessary statistical activities relating to change or configuration at the request of the change or configuration manager. Configuration Data ensures all CI's are accurately registered, maintained from a quality perspective, and also interfaces with other support Organisations to ensure the effective use of the CMDB. This ensures that CI Owners maintain adequate Configuration Management process disciplines and systems for the CI's they own. Reports and stats on process changing. Reports for the Change Board meeting which are held weekly.

Early Career:

IT Support/Administrator

CLOSED IN

Request Coordinator

Unilever GIO European Services

Various Contract roles in Cheltenham, Birmingham and Kenilworth 2000-2002

Call Centre Leader

Integral

Facilities Assistant & lead receptionist

Computervision Coventry

Sun Microsystems

PA to Chairman and MD

Amalgamated Foods

PA to MD and Finance

Unilock Holdings

Production Co-Coordinator

Vacuum Generators Special Systems

Toolsets
FoxPro, Super Office, and Word perfect, Lotus Notes, JBA System, Sage 100, Sage 50, Tracker, Footprints, and MFG Pro. Remedy, HP Service Desk (Chico), Clarity, SAP, Ariba, Sharepoint. Bespoke software - Vixen, Tolas, Frame & Interleaf Sun Desktop publishing, Voyager Professional, (employment agency software), Docusign-Digital Signatures.

Qualifications & Certifications

Hillcrest Secondary school

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