Balowski - Technical Writer/Program Manager - Garden City, MI, USA

Karen Balowski

Garden City, MI, USA

Services

Technical Writer/Program Manager

Summary:

Experienced and knowledgeable; Program Manager, Technical Publications Manager, Building/Site Manager, Technical Writer lll, Maintenance Technician, Support Engineer, and Logistic Doc Analyst. Author, write, and edit MS Word paper manuals, XLM paper manuals, EMS-NG paper and IETM manuals. Utilize MS Word 98-2013, Excel 98-2013, MS Project 2010, Adobe Acrobat 11, Arbortext 5.3, 5.4, and 6.0 XML, EMS-NG viewer, EMS-NG publisher, and CMS Windchill for creating manuals. Experienced trainer of employees on company processes and setting up a writing tasks or procedure in XML or word format. Four Level to Two Level Phase One and Two Level Phase Two conversions. Thorough working knowledge and understanding of MIL-STD PUBs; MIL-STD-40051-1 and 2, change 2 and 3, MIL-HDBK-1222C change 3, MIL-HDBK-2361D, MIL-STD-3001, MIL-STD-38784, AR 25-30, MIL-STD- 40051-2A and 2B, TB 750-93-1 for conformance of manual. Proficient working knowledge of multiple manual types: Operators, Maintenance, Sustainment, RPSTLs, NMWRs, and DMWRs manuals, and ECP incorporation.

Work History

Sr. Technical Publication Program Manager

UBT

November 2013 - March 2014

• Conduct interviews with upper management for prospective candidates, assist in hiring of new employees, assist in firing/terminating employees, discipline employee when necessary, provide guidance, training, monitoring, evaluating work performance, employee reviews, approve timecards, and listen to employees that may be having some issues. Have an open door policy of office for all employees for anything.
• Research product software/hardware, workstations, laptops, monitors, power supplies, monitor stands, and accessories necessary for use to start on project. Receive estimates from multiple suppliers for products and assist with decision and purchase of products necessary to preform job properly.
• Attend meetings on-site or at customers, Start of Work Meetings, Validations and Verifications as required.
• Provide daily supervision and direction for divisional programs work flow, coordinate production with Team Leads for illustration and writing and coordinate with customer on daily progress.
• Track and control project/program compliance progress with specifications, schedules, and procedures. Implement and document job change specifications/requirements during course of production.
• Review schedule modification with customer, team leads, team members, and senior management. Talk over personnel schedules and meeting deadlines. Visit customer facility when necessary to talk over any issues.
• Provide responsive customer support throughout project/program development, implementation, and production phases. Schedule and route customer input through appropriate production functions.
• Assist projects with technical writing, validating, authoring, editing, quality control/assurance, and anything necessary to complete the project and get it delivered to customer on time.
• Projects working on; Navistar MAXXPRO DASH ISS Operator Manual for Objective Gunner Protection Kit (OGPK) M1235A4 and Common Remotely Operated Weapons Station (CROWS) M1235A5.
• Attend daily...

Program Manager

GGS Technical Publication Services

May 2011 - October 2013

• Conduct interviews with prospective candidates, hire new employees, fire/terminate employees, discipline employee when necessary, provide guidance, training, monitoring, evaluating work performance, employee reviews, approve timecards, and listen to comments from employees that may be having some issues. Have an open door policy of office for all employees for anything.
• Written numerous project estimates (small and large) for what was necessary to complete and/or Validate said project by means of total pages involved, total illustrations involved, technical writer hours, illustration hours, provisioning hours, QA hours, management hours involved, Validation hours, or any miscellaneous items necessary for proposals to customers.
• Assist projects with technical writing, authoring, editing, and anything else necessary to complete the project and get it delivered to customer on time.
• Projects worked on; Smiths Detection CBPS M8E1, Oshkosh C019 Trailers, Parker Hannifin, Oshkosh C034 Trailers, BAE-Oshkosh TAK-4, Tolliver - Hydrema, DRS JAB 13.
• Attend Start of Work, Meetings, Provisioning Conferences, IPRs, Validations, and Verifications.
• Provide daily supervision and direction for divisional programs work flow, coordinate production with other departments/divisions like; illustration, provisioning, and customer.
• Track and control project/program compliance progress with specifications, schedules, and procedures. Implement and document job change specifications/requirements during course of production.
• Prepare and communicate project/program status reports weekly for senior management and customers.
• Manage scheduling and review schedule modification with customer and senior management. Visit customer facility to check on project status, onsite meetings, talk about issues that arise, talk over personnel schedules and meeting deadlines.
• Provide responsive customer support throughout project/program development, implementation, and production phases....

Senior Lead Technical Writer

GGS Technical Publication Services

May 2011 - May 2011

• Authoring, writing, and editing maintenance procedures utilizing MS word format for Smith Detection CBPS M8E1, Chemical Biological Protective Shelter Fabric Unit.
• Interact with management and customer for fact finding and resource research.

Technical Writer

Adecco Engineering and Technical

February 2011 - May 2011

Editing/formatting editable PDF redline markups utilizing Adobe Reader editing tools for military construction vehicles - Yard Tractor, Dolly, and RTCH.

Logistic Doc Analyst/Technical Writer

Precision Resources

June 2010 - February 2011

• Write, author, and edit with EMS-NG for Paladin M109A6, 13&P IETM manual with Arbortext 5.3, EMS-NG viewer and publisher.
• Markup Maintenance and Troubleshooting procedures per customer request for deleted parts items.
• Write, author, and edit Troubleshooting procedures in XML for Base/Plus MRAP-FOV vehicles utilizing Windchill - Windows Internet Explorer to checkout/checkin from EDE website.
• Ensure that Engineering Change Proposal (ECP) changes have been made utilizing ability to read engineering drawings to verify graphics and text and correct when necessary.
• Researched technical information and supporting information utilizing WebFLIS, other authorized websites, and manuals.
• Verify technical procedures for replace and repair on the Maintenance Allocation Chart (MAC) with technical manuals ensuring task is available and located in proper section of IETM manual and against Master Task List. Document task/procedure locations for future use by team members.
• Verify all links in initial setup and throughout procedural task are working properly, available and corrected if link is wrong or broken.
• Use proper template styles and tagging for each individual IETM work package.
• Verify text and graphic callouts match, graphic is proper art required for procedure, and change text or graphic if there is a discrepancy.
• Utilize the use of dual monitor screens to view work area, reference material, websites or other material at one time for better work performance.

Technical Writer II

DRS Technologies

January 2007 - May 2010

• Wrote, authored, and edited new updated maintenance procedures for military vehicle, ASV Engine NMWR for TMs. Wrote actual hands-on removal and installation maintenance procedures for new updated parts being added to engine. Writing two variant Troubleshooting procedures for different style models. Prepared and submitted art to illustrators to create art necessary to finish procedures.
• Assisted co-workers with tagging error issues with EMS-NG.
• Team Lead for up to 8 writers on ILSC Army Four-Level to Two-Level Maintenance conversion program for Operator's, TM's, DMWR's, NMWR's, and RPSTL's. Worked on projects with; AVLB, HETT, HSTRU, 4KFL, and Containerized Kitchen.
• Team Lead on multiple Army Four-Level to Two-Level Maintenance conversion programs.
• Trained 5 new employees on Arbortext and Adobe programs.
• Trained 5 new employees on process of how to set up writing task procedure in XML format.
• Developed a Master Tracking sheet for project progress utilized by entire office.
• Assist and train above and beyond call of duty at anytime or in "crunch time" situations.
• Ability to maintain control and level headedness with last minute changes without delays.
• Go to person for assistance when management is unavailable.
• Wrote Operator/Maintenance COTS manuals for US Government Military Prototype MRAP Vehicles.
• Edited training material and electrical troubleshooting guide.
• Communicated with customer about current and ongoing issues and changes.
• Traveled to customer site for fact finding and information gathering.

Call Center Technical Support Analyst

Visteon Corporation, Van Buren Twp

October 1998 - December 2006

• Performed diagnostic troubleshooting for service centers and dealership nationwide.
• Assisted consumers with general operating instructions.
• Interacted with key staff, engineering, and customers with issues on a weekly and monthly basis.
• Tracked major or unresolved issues until they were resolved.
• Developed and produced a Technical Diagnostic Desk Manual utilized by entire call center staff and upgrade parts list that was downloaded to company internal website for entire company, service centers, and dealerships nationwide to use at their convenience. Both desk manual and parts list were updated daily or weekly.

Technical Assistance System (TAS) Engineer

Modern Engineering (GM)

March 1998 - October 1998

• Preformed as GM representative while providing Remote support to GM dealerships. Assisted technical representative with means for search, record, track and analyzed problems that could not be solved by local dealer representatives.
• Supported TAS service personnel throughout the U.S. with technical assistance and troubleshooting guidance for all GM vehicles in: Vehicle Electrical, HVAC, Steering & Suspension and Brakes.

Prototype Mechanic

Ford

July 1996 - September 1997

Prepared Prototype Vehicle Safety and Development for Ford. Prepped vehicles for crash tests and complete vehicle build-ups.

Prototype Mechanic

APX INTERNATIONAL (Ford)

March 1996 - June 1996

Prototype Engine work for Ford Motor Company, (EMDO) Engine Manufacturing Development Operations to assemble and build prototype engines.

Hot-end/Furnace operator and Material Handler

GUARDIAN INDUSTRIES, INC

June 1985 - March 1996

Hot-end / Furnace operator and material handler in the process used to make glass from its raw materials to the finished product and packaged into containers.

Qualifications & Certifications

Automotive Service Technology

Monroe County Community College

Huron High School

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