Badali - Store Manager - Oshawa, ON, Canada

Karen Badali

Oshawa, ON, Canada


Store Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


A customer service specialist, who builds trust and repeat business through superior product knowledge and a genuine wish to help.

Work History


Purdy's Chocolates

• Effectively used proven sales techniques to achieve both personal and store profit goals
• Successfully recruited, interviewed and hired sales focused staff
• Trained and developed productive, promotable staff utilizing coaching, motivating and counseling techniques ensuring staff retention
• Ordered and maintained inventory levels, controlling costs while producing optimal sales
• Led and participated in both staff and manager meetings

• Won the yearly Inventory Control Award (Retail Value Shipped) four times
• Achieved 2nd place in Oshawa Centre's "Customer Obsessed" contest
• Due to customer loyalty and proven management, selected as company test store for new training procedures

Sales Counsellor

LAWL Ontario Ltd

Counselled & strategized with clients in order to obtain goals
• Worked on a one on one basis in a professional, positive and efficient manner to ensure customer success
• Ensured a comfortable and safe environment

• Achieved and exceeded company standards in all areas

Area Manager

KeyMan Engravables

• Accountable for six stores in Eastern Ontario, from Oshawa to Ottawa
• Skilled at interviewing, hiring, training and evaluating employees
• Strategized with employees on work and career-related issues
• Ensured that the level of customer service was maintained at a high & consistent level, resulting in improved customer relations
• Provided recommendations for customer complaint resolutions
• Implemented motivation and team building resulting in improved employee morale
• Worked effectively as the Liaison between Head Office and store level
KAREN BADALI (905) 240-1767


KeyMan Engravables

• Coordinated the training and development of staff ensuring thorough knowledge transfer of job responsibilities
• Supervised the interviews of prospective employees as well as the hiring and training of staff
• Assured that store operations and customer service were at a consistent level ensuring customer satisfaction and return visits while achieving store objectives
• Created and maintained a store environment, which invited customers into our store
• Maintained a clean, well-organized environment for customers and staff
• Maintained stock levels and completed audits, weekly and quarterly paperwork, payroll and banking

• Increased year to date sales 10 % over the previous year
• Promoted to manager within two weeks
• Involved in the creation of a new company wide training manual

Qualifications & Certifications

The Centre for Applied Human Dynamics


University of Guelph

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