Boonzaaijer -  - Auckland, New Zealand

Karel Boonzaaijer

Auckland, New Zealand

Work History

Business Manager Networks

Vodafone New Zealand

June 2012 - June 2012

Vendor & Opex management, cost reduction realistation

Head of Portfolio - IT Online & Service

Vodafone New Zealand

December 2011 - June 2012

Leading the end to end execution across the online and service portfolio. I am accountable for planning, full lifecycle delivery from concept through to operational handover for the business units and act as the primary interface into Technology for the two business units.
Responsible for the translation of the business strategy plans into the technology development and execution roadmap.
Management of the priorisation and demand view for the Portfolio, working with all stakeholders to ensure that the expectations around the outcomes are met.

Portfolio Delivery Manager

Telecom New Zealand

May 2010 - December 2011

Concept to Market and Enterprise customer implementations

Programme Manager

Telecom New Zealand

May 2008 - May 2010

Development of TCNZ Wholesale services and Release One Undertakings Sepatation Equivalence

Project Director

Telecom New Zealand

October 2006 - May 2008

Responsible for realising Wholesale Product business objectives
- Team restructure via work streams instigation. Commencement of Broadband, data, voice/interconnect work streams to meet Wholesale Product Outcomes
- Growing the service development team from 2 to 25+ matrix management currently,
- Alignment of Wholesale Product strategy, business outcomes and delivery projects. Seeking inter project efficiency. Pipeline planning and in-flight management
- Ensuring things are done right. 10 concurrent projects, from initiation and priorisation to closure. Managing scope, time and budged definition and agreement, pan project risk identification and management. Issue resolution including appropriate escalation, change management, cross portfolio dependency management
- End to end service development responsibility from service concept to all aspects of a new service
- Coaching and mentoring of eight project managers and situational coaching of delivery team members

Senior Consultant

Synergy International

October 2005 - October 2006

Scope of Role:
I was involved in the project management of four technical IT projects for Vodafone (New Zealand) that ran simultaneously. These included source code migration, back-end systems upgrades and platform migrations. In order to deliver these successful it was vital to keep open and effective communication between the Vodafone stakeholders and the Synergy development team.
In January 2006 I accepted the role of NZ programme manager in Wellington for the development and implementation of an industry strength system capable of scanning 30,000 web requests per second for MessageLabs (UK).The role involved building a local team of fifteen people mainly through hiring resources, coordination and management of development teams across New Zealand, India and UK. Challenges that I faced included communicating remotely with teams across multiple time zones, aligning the delivery of work steams and embracing constantly changing requirements.

Programme manager


October 2000 - October 2005

I was involved in the programme management of a portfolio of technical and organisational programmes, including web portal, order entry, CRM, Provisioning, Mediation, Billing, AR/treatment, Reporting, VoIP, DSL, Data Warehousing, KPI and ISO 9000 implementation projects. This included tracking the business cases, monitoring TCO of the programmes and ensuring the Operational Excellence contribution. I was responsible for the end to end implementation of the new triple play (VoIP, Television and Internet over DSL) service processes and systems support for these processes. This ncluded customer service, helpdesk, personal self care web pages, trouble ticketing, 3rd party installations management, number porting, line porting, and MACD processes and support. A key aspect of the role was to manage all stakeholder relationships, for instance a close cooperation between procurement, Samsung in Korea, our local vendors and our internal departments.

Project manager

Quality Systems International

October 1997 - October 2000

My responsibilities covered Project and Account Management across several clients; National Health Service departments, Mobil Oil, Quest International, Pedigree Masterfoods (MARS), Powergen, EPA Ireland, Lisheen Milling and Goonvean Mining. In order to meet the customer expectations and because of the high level of dependencies of other internal customer activities it was common practice to apply strict milestone management and time boxing so that the other involved parties could commence their activities on the agreed dates.

Project manager

Quest International

February 1996 - October 1997

Project Management of complex and customised Information Management systems for the Quality Control Department of six Quest International sites in Western Europe. Quest is a large, global food ingredient manufacturer. This covered bespoke interfaces to MRP/Mainframe, email and in-house developed workbench and warehouse systems. In addition, I was responsible for the design, specification and implementation of complex customisation of information systems for local IT departments, liaising with the software vendor based in the UK. The system supported real time reporting, enforced the use of Standard operation Procedures, HACCP compliancy, Chemical and Microbiological analyses results and Vendor rating

Qualifications & Certifications

University of Waikato







The University of Wolverhampton

ing (BSc)

Hogeschool West Brabant


MLO Amersfoort

Hogeschool Utrecht

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