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Wilberg - Call Center Inbound - Orem, UT, USA

Kara Wilberg

Orem, UT, USA


Call Center Inbound


I worked for a company called dialogue marketing as a inbound customer service rep for about four years. My job was to take inbound calls and help the customer with whatever she had concerns about in a timely manner. The company was visa so people were seeing charges they didnt remember making or if they lost there card orit got stole. I loved the job.

Work History

Legal Shield Dba Independent Associate

From April 2012

Utah 84058
l Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
l Provided an elevated customer experience to generate a loyal clientèle.
l Implemented marketing strategies which resulted in 85% growth of customer base.
l Effectively communicated with and supported sales, marketing and administrative teams on a daily
l Developed reputation as an efficient service provider with high levels of accuracy.
l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
l Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently.

Cashier, Waitress, Host

Buffalo Wild Wings

February 2012 - August 2013

l Asked open-ended questions to assess customer needs.
l Designed displays to make the store experience interactive, engaging and reassuring.
l Operated a POS system to itemize and complete an average of number customer purchases.
l Helped drive sales goals and achieve monthly quotas.
l Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
l Maintained cleanliness and presentation of stock room and production floor.
l Provided ongoing guest service, so the customers were happy during there stay.
l Trained staff on operating procedures and company services.
l Strong leader of customer support staff.


Chinese Gourmet

August 2007 - February 2012

l Greeted customers entering the store to ascertain what each customer wanted or needed.
l Assisted customers with food selection, inquiries and order customization requests.
l Scored in top 10% of employees in successful resolution of issues
l Maintained cleanliness and presentation of stock room and production floor.
l Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
l Built long-term customer relationships and advised customers on purchases and promotions.
l Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Customer Service Representative

Dialogue Marketing

May 2002 - July 2006

l Met all customer call guidelines including service levels, handle time and productivity.
l Solved unresolved customer issues.
l Promptly responded to inquiries and requests from prospective customers.
l Assumed ownership over team productivity and managed work flow to meet or exceed quality
service goals.
l Provided accurate, specific and timely performance feedback for CSRs.
l Followed-through on all critical inter-departmental escalations to increase customer retention
l Updated customer orders from start to finish in an accurate and timely manner.
l Maintained accurate records of past due customer account activity.
l Maintained up-to-date knowledge of product and service changes.

Qualifications & Certifications

Timpanogas High School

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