Learning and Development professional with approx 10 years of experience ranging from ITES to Service Industry which includes developing & delivering a range of training programs viz; Soft Skills, Behavioral, Sales etc. I have worked with some of the best brands in the market like Convergys, Airtel, MTS etc. I am double post-graduate with a certificate in Global Business Management - IIM Calcutta and MBA in HR & Marketing from Sikkim Manipal University. I also hold a diploma in Event Management from the National Institute of Event Management.
Visiting Faculty for HR, Ob & Talent Mgmt
Manager HR - Training & Development
May 2011 - May 2011
OD & Training interventions for a staff strength of more than 2000 employees.
Training & Knowledge Management
Sistema Shyam Teleservices Ltd
September 2009 - May 2011
Managing Training and Knowledge Management (CSD) for the Mumbai & Maharshtra Circle for the MTS brand owned by Sistema. Responsible for Content Development, Training delivery for the internal & external employess & partners, Managing training delivery at the contact center, E-knowledge management and Training audit.
Deputy Manager Training and Performance Solutions
Centum Learning Limited
May 2008 - September 2009
Handled Training & Coaching for the new DTH venture by Bharti (Airtel Digital TV). Responsibilities included Training delivery for the entire western region, Training delivery management for the contact centers pan india, Coaching, TNI based content development, Quality monitoring and Trainer audit.
Work Force Planning Executive
June 2004 - May 2008
Qualifications & Certifications
Indian Institute of Management, Calcutta
Sikkim Manipal University of Health, Medical and Technological Sciences
N.E.S. Ratnam College
Diploma in Event Management
National Institute of Event Management
Kidland English High School
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