- Full time
- Part time
- One time
Call Centre User Support Operator
JB SERVICE CO.
April 2012 - July 2012
・Trouble shooting and user support Lotus Domino/Notes systems for administrators in contracted companies
・Identified and corrected any issues pertaining to Lotus Domino/Notes
・Developed knowledge base software with Lotus Domino Designer and Lotus script for call centre members
*Four month contract
Groupware & Database Administrator
June 2009 - December 2011
・Lotus Domino/Notes system administration
・Solaris and Linux server administration support
・Group leader of user registration team
・Engaged in data migration from a Lotus Domino/Notes system to an Oracle based in-house groupware.
・Created utility tools using SQL and PL/SQL for various operation related to user registrations and administration.
Lotus Domino/Notes System Administrator
NEC INFORMATEC SYSTEMS, LTD.
July 2005 - May 2008
・Observing and maintenance of Domino servers (Windows Server)
・Designing and improving Domino systems
・User support (Daily support and trouble shooting for web and Notes Client users)
・Building Domino servers (Windows Server)
In-House User Support
May 2004 - June 2005
・Maintenance and testing of user support tools
・Maintenance of web systems
・Translated miscellaneous documents used at user support department (Japanese to English and English to Japanese)
・Writing English documents such as user supporting tools testing reports.
・Writing guidance and in-house IT news for users.
Lotus Notes help desk
IBM WORLD TRADE ASIA CO.
January 2003 - May 2004
・Onsite trouble shooting of Lotus Notes, network, and PC
・Network trouble shooting for the business trip user
・Supporting IBM executives with PC operations
PC help desk of Middle Office Department
AXA LIFE INSURANCE CO., LTD.
February 2001 - August 2001
・Streamlined various types of paperwork by developing small tools with Excel VBA and Access.
・On site helpdesk
PC help desk
CARGILL JAPAN LTD.
September 2001 - March 2002
・Troubleshooting for network, mail system, and PC
・Create manuals for users and in-house engineers
・Orientation for new users and hold seminars about MS Excel
Director of utilization and purchase of & PC CAD Operator
HOKOKU CONCRETE INDUSTRIAL CO.
April 1994 - January 2001
・PC Help desk: teaching how to use applications, such as CAD or MS Office.
・Draw up documents in sales department: estimates, sales management chart and precast concrete catalogues (using CAD and MS Office).
Qualifications & Certifications
Niagara College Canada
Bachelor of Economics
TOKYO KEIZAI UNIVERSITY