Kaba - Health Promotion Specialist, Bilingual - Waterford, Ireland

Kandja Kaba

Waterford, Ireland


Health Promotion Specialist, Bilingual


Health Promotion Specialist (BA Hons completed in 2012): skills in behavior change techniques. Work history as a trained nurse in various contexts, including humanitarian setting.

Work History

Bilingual Customer Service Associate

Amazon Customer Service Ltd

August 2013 - January 2014

• Assist French and Canadian customers with all aspects of online purchase, via chat, phone or email.
• Liaise with various departments (warehouse, carriers or customs), in order to meet and exceed customer’s expectations.

Community Work Placement

Barrack St

September 2009 - December 2009

Research: investigate "educational and training opportunities for migrants in the area using SPSS.

Customer Service Agent in AOL

A.O.L. Europe

December 2006 - December 2007

• Process phone orders, update client on progress and up-sell.
• Troubleshoot issues or escalate if necessary.
• Record internally issues reported and actions taken on client’s account.
• Liaise with other supporting departments such as: finances/ technical

HHC Manager's Assistant

Newtown Rd

March 2005 - March 2005


St Vincent De Paul Henrietta Street

June 2003 - June 2006

with the Teenage Integration Project: mentoring new migrants and co facilitating cultural workshops

General Nurse

Blood Bank

October 1999 - February 2003

• Taking and Stocking blood samples in the centre and as part of mobile team.
• Monitoring donors when giving blood, and after.
• Health campaigns (HIV, Hepatitis etc).

Community Nurse

Centre Adesse, s/p Dabou R.C.I

May 1999 - September 1999

• Implementing primary care strategy in the locality
• Disease surveillance, reports to headquarters.
• Pharmacy stock control.

Community Nurse of the Repatriation Project based in Danane

Red Cross R.C.I

March 1998 - May 1999

• Networking with internal and external partners.
• Infants' nutritional assessment and management of cases.
• Medical screening and immunisation in villages or campsite.
• Detect and treat acute conditions


Panafrican Organisation Waterford

My active membership made me advocate for the organisation, while mobilising resources and community groups.

Qualifications & Certifications

Health Promotion

W.I.T. School of Health Sciences

Human Resources Management

W.I.T. School of Business

Information Systems and Business Administration

Adult Education Centre


Health Professions Institute

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