Dicilea - Romanian Speaker - Pune, Maharashtra, India

Kamy Dicilea

Pune, Maharashtra, India


Romanian, MBA 8 years work experience


Romanian Speaker

Work History

Customer Service Administrator

1.MorphoSys UK Ltd

April 2008 - October 2008

Faculty - Business English and English Language

2.BA Bac, Nice, France & Trans Words Idiomas

September 2007 - March 2008

Sep 06 to Feb 07

R.D.R. Public School

January 2005 - August 2006

Consultant - Marketing & Admissions

Rai University

June 2003 - January 2005

Manager - HR & Administration

Roh Textile

December 2001 - February 2003


Metrorex URRMI SA

June 2000 - November 2001

Accountant (Intern)


November 1995 - April 1996

1. MorphoSys UK Ltd, Oxford, UK

MorphoSys is one of the world's leading biotechnology companies focusing on human antibodies. It was founded in 1982 in response to a growing demand for high quality antibodies and related reagents for immunological research. This has resulted in a portfolio in excess of 7000 products which are sold in over 55 countries world-wide, through direct sales offices in the UK, USA, Germany, France, and via a network of distributors covering the remaining countries in Europe, Africa, Asia and Australia.
Job - Profile:
Designation: Customer Services Administrator
Reporting Authority: Customer Services Manager
The duties for this role were managing the French & German customer account and contact data using CRM and Sage 500 software; Liaising with main office in Germany & with Purchasing /Dispatch departments to ensure prompt shipment & tracking of orders; Communicating to both internal & external customers as to the status of orders including back- order lead times, product promotions, discounts and samples; Generating & processing the sales invoices & credit notes; Handled customer queries in a timely and effective manner, as well as assisted to develop sales, Processed orders and defects whilst ensuring deadlines are achieved; Dealt with buyers and quoting prices ; handled customer complaints; issued refunds or compensation to customers; kept accurate records of discussions or correspondence with customers; analyzed statistics or other data to determine the level of customer service organization is providing; Complying with company's ISO9001 procedures.
Achievements: Appreciated by managers and clients for adequate & timely responses to all work related requirements.

2. BA Bac, Nice, France & Trans Words Idiomas, Barcelona, Spain

These are reputed organisations in Nice, France and Barcelona, Spain in the field of language training. I taught business English to the managers and executives dealing with their international business and...

Qualifications & Certifications


4.Rai University

School of Management Pondicherry University


Delhi University

Accountancy & Statistics

Economic High School


University of Delhi


Academy of Economic Studies


School of Management

Hotel Management

Rai University

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