Mumbai, MH, India
TRAINER (US TELECOM-SALES PROCESS)
KCS IT SOLUTIONS
January 2010 - December 2012
KCS IT Solution is providing services to the clients in several terms as corporate sales, customer service, Technical Trouble Shooting.
* Providing Process Training to the batches of 30+ trainees.
* Providing Training on geographical knowledge about USA and Canada.
* Taking Mock Calls and other important activities to improve in achieving sales targets.
* Forwarding new updates and plans to the concerned departments sent from client.
* Soft Skills Training.
Technical Customer Support Executive
IBM DAKSH LTD
July 2009 - December 2009
GURGAON, HARYANA & BHARTI AIRTEL LTD NOIDA (UP)
Period: (JULY 2009 - DEC 2009 WITH IBM) & (FEB 2007-JULY 2009 WITH AIRTEL)
Position: Technical Customer Support Executive
Billing expert/Denial management with Airtel/IBM (Landline, Broadband, IPTV & DTH Process
* Handling customer query/complaints regarding Interactive TV.
* Providing online resolutions.
* Specialization in Billing, Provisioning and Technical.
* Involved in Project enhancing correct resolution impacting customer satisfaction
* Handing customers highly escalated cases. (Specially for Billing and VAS Provisioning)
* Auditing Calls
* Handling team of L2 ( Online Billing Team)
* Giving Practical Training to Executives on major customer issues.
* Ensuring highest level of customer satisfaction to the clients.
* Handling Customer calls regarding Airtel Telemedia ( Broadband/Iptv)
* Providing online resolutions to the customer queries.
• Development Tools: MS-Office (Power Point, Excel, Word)
• PERSONAL VITAE
OS: Windows ( XP, VISTA, WINDOWS7)
Qualifications & Certifications
NATIONAL INSTITUTE OF MANAGEMENT
ACADEMY OF COMPUTER EDUCATION
Skillpages has been acquired by Bark.com!
Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.Find out more