Vidyarthi -  - Mumbai, MH, India

Kamini Vidyarthi

Mumbai, MH, India

Work History

TRAINER (US TELECOM-SALES PROCESS)

KCS IT SOLUTIONS

January 2010 - December 2012

COMPANY PROFILE:
KCS IT Solution is providing services to the clients in several terms as corporate sales, customer service, Technical Trouble Shooting.

Role:
* Providing Process Training to the batches of 30+ trainees.
* Providing Training on geographical knowledge about USA and Canada.
* Taking Mock Calls and other important activities to improve in achieving sales targets.
* Forwarding new updates and plans to the concerned departments sent from client.
* Soft Skills Training.

Technical Customer Support Executive

IBM DAKSH LTD

July 2009 - December 2009

GURGAON, HARYANA & BHARTI AIRTEL LTD NOIDA (UP)
Period: (JULY 2009 - DEC 2009 WITH IBM) & (FEB 2007-JULY 2009 WITH AIRTEL)
Position: Technical Customer Support Executive

Role:
Billing expert/Denial management with Airtel/IBM (Landline, Broadband, IPTV & DTH Process

* Handling customer query/complaints regarding Interactive TV.
* Providing online resolutions.
* Specialization in Billing, Provisioning and Technical.


* Involved in Project enhancing correct resolution impacting customer satisfaction
* Handing customers highly escalated cases. (Specially for Billing and VAS Provisioning)
* Auditing Calls
* Handling team of L2 ( Online Billing Team)
* Giving Practical Training to Executives on major customer issues.
* Ensuring highest level of customer satisfaction to the clients.
* Handling Customer calls regarding Airtel Telemedia ( Broadband/Iptv)
* Providing online resolutions to the customer queries.


COMPUTER FOURTE

• Development Tools: MS-Office (Power Point, Excel, Word)
• PERSONAL VITAE
OS: Windows ( XP, VISTA, WINDOWS7)

Qualifications & Certifications

DELHI UNIVERSITY

NATIONAL INSTITUTE OF MANAGEMENT

ACADEMY OF COMPUTER EDUCATION

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