B.com with 8 + years experience in to telesales.
Tele Sales Manager
Total work experience of 8 plus years in to telesales.
4 years’ experience as Tele Sales Operation Manager.
Sound decision-making skills, drive and desire to succeed.
Expertise in handling (Out bound) telesales.
Excellent in communication s
Manager Tele sales
Kalibar Financial services pvt ltd
From June 2013
Will be responsible for recruitment, training, sales and retention.
Monitored sales and prepared reports on sales achievement as against target sales.
Reviewed work of telesales team & evaluated productivity of individual callers.
Maintained good relationship with customer with help of emails and telephone.
Analysed and maintained database records and prepared report for same.
Controlling attrition and motivating the team member for acctrieving monthly targets.
Conducting team meeting, huddles attrition, quality talk time etc…..
January 2012 - February 2013
Responsible for achieving weekly and monthly targets.
Ensure CRM’s is fully updated at all times.
Prepare calls script for telecallers and ensure it is followed.
Provide detailed and an accurate sales reports and forecasting.
Work effectively with the team developing strategies targeted for all products and markets.
Conduct daily briefings for the team members before the shift begins.
Maintaining various reports related to sales.
Manager Tele sales
Fullerton securities and wealth advisor pvt ltd . Bangalore
October 2009 - June 2011
Responsible for recruitment, training, sales target and retention.
Assists in the development and implementation of marketing plans as needed.
Continuously give inputs to the team members of their progress, reports leave records, areas where they are looking else.
Create weekly reports on calling performance.
Develop targeted and creative calling scripts and training materials.
Provider leadership to consistency meet and exceed team target
Develop target driven incentive schemes.
September 2008 - October 2009
Motivating and coaching internal sales people to achieve business sales target.
Managing team member KPI’s.
Giving feedback on calls structure and closing skills through remote listening and side by side coaching.
Develop action plan to increase performance of productivity of underperforming callers.
Critiquing verifying appointments to ensure questing is maintained.
Senior Customer Relation Executive
Country club India Pvt Ltd (BPO) Division
January 2006 - August 2008
Selling a range of products and remote to both new and existing clients.
Making B2C outbound calls.
Convening appointments for sales representatives to visit potential customers.
Closing sales & making plans to gain respect sales.
Kalibar financial services pvt ltd
Qualifications & Certifications
English Medium High School
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