Dayalan - Tele Sales Manager - New Delhi, DL, India

Kalyani Dayalan

New Delhi, DL, India

Summary with 8 + years experience in to telesales.


Tele Sales Manager


 Total work experience of 8 plus years in to telesales.
 4 years’ experience as Tele Sales Operation Manager.
 Sound decision-making skills, drive and desire to succeed.
 Expertise in handling (Out bound) telesales.
 Excellent in communication s

Work History

Manager Tele sales

Kalibar Financial services pvt ltd

From June 2013

 Will be responsible for recruitment, training, sales and retention.
 Monitored sales and prepared reports on sales achievement as against target sales.
 Reviewed work of telesales team & evaluated productivity of individual callers.
 Maintained good relationship with customer with help of emails and telephone.
 Analysed and maintained database records and prepared report for same.
 Controlling attrition and motivating the team member for acctrieving monthly targets.
 Conducting team meeting, huddles attrition, quality talk time etc…..


Netambit Bangalore

January 2012 - February 2013

 Responsible for achieving weekly and monthly targets.
 Ensure CRM’s is fully updated at all times.
 Prepare calls script for telecallers and ensure it is followed.
 Provide detailed and an accurate sales reports and forecasting.
 Work effectively with the team developing strategies targeted for all products and markets.
 Conduct daily briefings for the team members before the shift begins.
 Maintaining various reports related to sales.

Manager Tele sales

Fullerton securities and wealth advisor pvt ltd . Bangalore

October 2009 - June 2011

 Responsible for recruitment, training, sales target and retention.
 Assists in the development and implementation of marketing plans as needed.
 Continuously give inputs to the team members of their progress, reports leave records, areas where they are looking else.
 Create weekly reports on calling performance.
 Develop targeted and creative calling scripts and training materials.
 Provider leadership to consistency meet and exceed team target
 Develop target driven incentive schemes.

Team Leader


September 2008 - October 2009

 Motivating and coaching internal sales people to achieve business sales target.
 Managing team member KPI’s.
 Giving feedback on calls structure and closing skills through remote listening and side by side coaching.
 Develop action plan to increase performance of productivity of underperforming callers.
 Critiquing verifying appointments to ensure questing is maintained.

Senior Customer Relation Executive

Country club India Pvt Ltd (BPO) Division

January 2006 - August 2008

 Selling a range of products and remote to both new and existing clients.
 Making B2C outbound calls.
 Convening appointments for sales representatives to visit potential customers.
 Closing sales & making plans to gain respect sales.

Manager Telesales

Kalibar financial services pvt ltd

Qualifications & Certifications

English Medium High School

Surendranath College

Bocm commerce

Kolkata University

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