- Full time
- Part time
- One time
Roll Out Engineer
April 2013 - October 2013
From March 2013
Nityo InfoTech Service Pvt ltd as a Service Desk Engineer.
(IBM Project in Honda Plant)
➢ Roles & Responsibilities:
➢ I have done Rollout Activities on the Honda dealers near about 14 locations in all India.
➢ I am doing Regression testing before going to release to Seibel CRM production environment.
➢ I am doing performance testing on production environment and coordinate with Level 2 team.
➢ Resolved the outsider dealers or vender problem via chat or voice support.
➢ Maintaining SLA (service level agreement) & Assign the call to the circle Coordinator & engineers.
➢ Call handling & call logging in E-helpline on Codesk Tool and Tivoli (TSRM Tools).
➢ Configuration Ms-Outlook & Outlook Express. (Backup of the .PST & .DBX )
➢ Reinstallation and configuration of unhealthy system and backing up the user data and restoration of user data.
➢ Windows 2000/ XP, window7, Server 2003, 2008 in dlite application run.
➢ Collaborating with seniors to discuss opportunities to improve process defined.
➢ Co-ordinating with Vendors for Repairing IT Assets.
➢ Escalating customer issues via established escalation process if and when required.
➢ Creating and implementing group policies; installing & monitoring Antivirus and Firewalls in Servers.
➢ Handling installation of applications, software, OS upgrades, server upgrades, Symantec & McAfee Anti Virus Windows service pack and Patches.(Within Organization )
➢ Call analyzing for future support and providing the proper resolution to the user. Take the follow up of logged calls & pending calls. Coordinating with back office for deliverables & other required support.
Technical Support / Troubleshooting:-
➢ Provide support on User ID Management Issues related to Account Creation, Deletion and Reset etc.
Configuration, installation and troubleshooting of Desktop and Laptops.
➢ Seibel Application Honda Project (Dlite) design by IBM Performance Testing as well as required by IBM Senior Team.
➢ Regression Testing in Pre Prod Environment...
Honda Cars India Ltd
From October 2012
Working with Honda Cars India Ltd on Honda Dlite Project and Fiat Project design by IBM.
I have done rollout near about 14 locations in North, East, west & South India on same project.
PREVIOUS EXPERIENCE SUMMARY
Project Rollout Engineer
COGXIM TECHNOLOGIES PVT. LTD
Up to June 2012
Working with HERO MOTO CORP LTD on Hero DMS Project designs by IBM.
I have rollout near about 78 locations in North, East, west &South India on same project.
COGXIM Technologies Pvt Ltd: Working as PROJECT IMPLEMENTER (ERP BASSED) & TECHNICAL SUPPORT for COGXIM TECHNOLOGIES (P) LTD. (Outsourced by) DMS of HERO MOTOCORP LTD Design by IBM. And outsourced Mahindra & Mahindra Two Wheelers Ltd. In DMS SQL BASED all our India.
DMS is a centrally hosted application that integrates all the:
• Departments within a dealership
• Outlets of a dealership
• Dealers on a real time online basis
It offers an integrated view of all the functions: Sales, Service and Spares. It facilitates a standardization of processes across dealer outlets, leading to enhanced customer experience with the dealer network.
COMPANY PROFILE & JOB RESPONSIBILITY
Current Employee: - Nityo InfoTech Service Pvt Ltd.
Rollout Engineer and Service desk Engineer
Nityo InfoTech Services Pvt Ltd
Honda Car India Ltd (CRM )
I am working with honda car india ltd as a Rollout Engineer and Service desk Engineer ,(L1 Engineer ).
I am providing the support to honda dealer user and management also through calls,mails and remote system.
Also known business functionallty,1. Sales 2. Service 3.Parts 4.CRM 5. Warranty
Other Skill also known.
1. Siebel CRM Regression Testing before goining to realese on producation environment.
2.Siebel CRM performance testing on producation environment.
Honda "Dl'ite Project" ( DMS )
I have done Rollout activities on background with Honda Car India Ltd Dealer Four Wheeler . Also doing Service Desk Engineer and provide the support on remote and calls,mails .
Dealer Management System (DMS )
I have done Rollout activities with the (Hero motocorp Ltd ) near about 75 dealership locations in all india and also fullling all the business requirement and shared with to the Business process managers and L2 team.
Business skill also known: