Genesys IRD,Genesys Frame Work, Outbound, IVR Tools, Voiyager, Scxml,VXML
• Innovative and talented Programmer Analyst with 3.1 years of experience in HealthCare industry & IT Industry.
• Quickly identify problem areas and implement effective solutions to meet corporate goals.
• Worked as a Developer and supported in SIT, UAT and production environment.
• Worked on Genesys Composer to develop the IVR applications.
• Worked on Interaction Composer(IC) tool which is used to design the IVR call flows and also worked on Voiyager tool which is used to test IVR call flows.
• Worked on Agile methodology of Software Development in onshore-offshore delivery model.
• Experience working in IVR applications using Invision Studio (Eclipse based IDE).
• Good Communication, Planning, Analytical and Interpersonal Skills.
• Ability to grasp and apply new concepts quickly and effectively.
• An excellent team player with productivity management.
• Good understanding of Healthcare Payer business.