Satti - Customer Service Manager - New Delhi, DL, India

Kailash Chandra Satti

New Delhi, DL, India


Customer Service Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


KEY ACCOUNTABILITY: Complete quality after sales service to customers and manage business operations encompassing after sales service, sales/ business development, market competition analysis and man management & inventory control.

Look after the Pan India Service support system. Operating from Delhi HO, would develop and manage service team on self basis and progressively would develop the team to include service engineers at Regional offices.

Work History

Country Manager-Business Development

refrigeration Equipment and Food Service Equipment

From October 2012

Working with M/s 3 Dimension Vending as a Country Manager-Business Development, Company deals in sale & service of Automatic Bean to cup Coffee machines (Specialization in Jura-Switzerland make machine) , Automatic Hot Beverage Vending machines, refrigeration Equipment and Food Service Equipment since Oct 2012.

Business Head - Sales & Marketing


From December 2012


Maier Vidorno

From December 2012

Senior Manager-Customer Care

M/S Continental Equipment India Pvt Ltd

September 2010 - September 2012

Continental Equipment, started in 1978, is India's largest commercial food service equipment manufacturer and supplier.

Working with key customers and clients, Continental designed and developed food service solutions to cater to the requirements of the fast emerging food service industry in the country. The company has since then thrived on the idea of improved designs, production facilities and customer service and it is because of these efforts that it can today pride itself on being the largest company supplying food service, bakery and beverage equipment to hotels, bakeries, coffee chains and restaurants in India. Continental is focused in the areas of Project and Key Accounts Management. The projects executed in India and abroad, range from 4 & 5 star hotels to canteens, schools, ashrams, hospitals, specialty restaurants etc. While there is an exclusive team working on project execution, Continental can provide complete solution with fabricated, Refrigerated, Imported equipment and also COLD ROOMS.

Contiental is approved supplier to McDonalds, KFC, Pizza Hut, Papa Johns, Sbarro, Yo China, Nirula's, Barista, Café coffee day, Costa and many other International and Indian QSRs. Continental provides them services in Equipment Design, Equipment fabrication, Imported and Indian equipment Distribution, Installation, Warranty, Service etc.

he yea
Overall responsibility of all India Service through Regional Office, State Office and Technical Staff with respect of

• Team Building and Team Handling, Manage team of Service Engineers on daily basis
• Manage Installation of Food Service equipments thru team of Service Engineer.
• Manage Maintenance of Equipments installed at client side
• Repair of Equipments brought back to Office
• Manage inventory of spares of regular equipments, maintain MIL.
• Assist Sales team in demonstration of critical equipments
• Develop the AMC channel for out of...

Regional Manager-North

M/S Oilco Services India Ltd

March 2010 - August 2010

and Kolkata. Oilco has a network of more than 50 service centers throughout the country including multiplehat are utilized in a petroleum retail station environment.

amenceditsoperationalctivitiesinhe year

Manager Service & Technical Support

Nilgiri Food & Beverages

November 2009 - March 2010

Nilgiri Food & Beverages is a dealer of the JURA ( Switzerland), WMF (Germany) deals in the Fully automatic, state of art coffee Machines for house hold & commercial use & premium coffee beans, company has own brand of beans & in house facilities of coffee beans roasting, blending & packing.

• Head of providing after sale service of various products sold by company. Establish the total service infrastructure , Installation , Maintenance , AMCs
• Complaints handling management, recruitment, training, operation, skill management & enhancement program.
• Team work for new business development i.e. demonstration & full fill the customer requirement & inquiry.

Service Manager

M/S Elite Shops Ltd

March 2009 - November 2009

Elite Shops Ltd is a part of the Elite Group of Companies and is an exclusive dealer of premium hold products. It was established in the year 2004 and is a retail outlet of various international brands like Viking, Sub-Zero, Wolf, Jura, Marvel, Transtherm, Bermer International, Victor, Hamco and Euro cave in India. Main products are Coffee machines, Refrigerators, Wine Cellars, Bar Accessories, Warmer, and Ventilators.

• Coordinating/Supporting to the technical team for the technical job.
• Handling warranty& under AMC issues.
• Organizing/Operating the Delhi branch.
• Maintaining the inventory of spares parts for all equipments are installed
• Ensure uninterrupted & quality service to user.
• Technical support &training to Engineers &users.
• Implement the plan for the business development.
• Scrutinizing Engineer's/Technician's productivity & efficiency level.
• Planning & fulfilling hand special diagnostic tools and service equipment for the service center.
• Handling, installation, commissioning & revenue generation through service & sale of spare & consumables.
• Analyzing the nature of faults & taking follow up action to provide quality feedback of product from field.
• Directly reporting to the managing director of the company.

Assistant Manager-Technical

VIDORNO Marketing & Sales Pvt Ltd .On

May 2007 - February 2009

Jura is the Swiss company (JURA Elektroapparate AG)
Jura is a pioneer in the field of automatic espresso/coffee machines JURA has been a main contributor to the household appliance sector since the middle of the 1980s. Now, the company uses its experience and know-how for the development of semi-professional appliances for the office and foodservice sector.
The traditional Swiss brand has now become a global player. The main office of the company is located in Niederbuchsiten, Switzerland. JURA has branches in Germany, Austria, Spain and the Netherlands. In many parts of the world the company is entering the market closely cooperating with distributors

• Provide technical training & support to the regional dealers of JURA.
• Handling warranty issues (International & Domestic).
• Organizing/Operating the Jura Service Centre.
• Maintaining the inventory of spares and consumables.
• Keep updating information /data from Jura HQ and pass on to the regional dealers.
• Implement the plan for the business development.
• Directly reporting to Business Head of India &Customer Support Manager in Jura Switzerland.
• Collect information from regional dealers & customers and report back to Jura HQ.
Special Achievement:

Participate in the one week special technical training program in the premises of JURA in Switzerland.

Technical Service Manager


May 2007 - February 2009

Companies as Senior Engineer Field Engineering

M/s Fresh & Honest Cafe Ltd

January 2005 - April 2007

FHCL symbolizes the coffee drinking revolution in India. Through state of the art Swiss Vending Machines. FHCL delivers the fine coffee and other beverages to million in 22 cities across India. Company has ISO 9001:2000 and HACCP certification and FHCL adherence to quality and strong alliance with Five star hotels have resulted in a strategic tie up with "illy caffe, the makers of world's best espresso.

• Heading the central Delhi and Noida region Vending Machine service comprising of 10 Service Engineers, handling the installation, preventive maintenance, break down calls, demonstration.
• Imparting training to newly recruited service engineers and technicians.
• Supervising Testing and repairing of vending machines.
• Documentation of complaint analysis, installation and sanitization reports and conducting random visit to clients for major break down calls and customer satisfaction & quality.
• Directly Reporting to North India Business Head & North India Regional Service Manager.
• ERP based software package and MS Office use to keep the track record of machine&manpower.
• Liasioning with clients.

Asst. Service Manager

Sister Concern of Karna Industries Limited

January 2003 - December 2004

DELTA INTERTECH [P] LTD Deals in after sale /in warranty service and installation of Vending Machines and Commercial Refrigeration Equipment Manufactured by Karna Industries Ltd.

• Heading the Service Department of Vending Machines comprising of more than 25 Service Engineers/Technicians.
• Imparting training to newly recruited service Engineers and Technicians.
• Supervising testing and repairing of vending machines.
• Co-ordinationCoca-Cola India, GSK (Glaxo Simthkline Consumer Health Care Ltd) and Delta Intertech for complaint/installation etc.
• Supervision of P.D.I. of machine, documentation of complaint analysis, installation and sanitization reports and conducting random visit to clients.
• Rendering Technical support to all branches of Delta Intertech [P] Ltd
• Directly Reporting to Exe Director.
• Provide feedback to R&D and Production Department of Karna Industries Ltd for improvement in machines.
• Liasioning with distributors &clients.

Special Achievement:
I was a Part of the Team which successfully Installed 4000 vending machines of 'GEORGIA' [Brand owned by Coca Cola India] and 500 Machines of 'HORLICKS' [Brand owned by GSK] in Delhi and Mumbai.

Neb Sarai

December 1994 - August 2002

New Delhi
Dealing in Hot Beverage Vending Machine and Manufacturing of premixes as a Service In charge.

Control Process Engineer

Colors & B/W Television and Monitor

March 1993 - December 1994

(Manufacturers of Fly Back Transformers (E.H.T.) for
Colors & B/W Television and Monitor) as a Quality
Control Process Engineer

Qualifications & Certifications

University of Delhi


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