R Kannan - Interpreter - Australia

K Santhi R Kannan





I can speak English, Tamil and Malay fluently.

Work History

Customer Service Officer Citibank

December 2009 - July 2013


Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer
complaint log.
Managed high call volume with tact and professionalism.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Acted professionally and patiently when addressing negative customer
Improved call center functionality and service capacity by resolving customer
complaints efficiently and quickly.

Beautician Final Touch Beauty Parlour - Malaysia

February 2008 - November 2009

Done facial, hairdo, threading, henna artist and bridal.

Production operator

September 2000 - April 2007

Line Leader Tanaka Electronics Singapore P/L

Initiated operations improvements to improve overall productivity.
Take care of output products without faulty and produce good quality and also
Taking care of production operators on line as handling gold wires as well as aluminium wires.
Done drawing, annealing, tensilon and line leader job, attends various training

data entry

Worldwide Express Sdn Bhd - Malaysia

March 1998 - April 1999

on time delivery
clerical job
handling front desk
accurate pricing

Paging Supervisor Hutchison Paging

Serting Com Sdn Bhd

March 1994 - March 1998


Oversaw employees to ensure customer satisfaction goals were consistently
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Effectively managed a high-volume of inbound and outbound customer calls.
Evaluated consumer reports on a monthly basic

Qualifications & Certifications

Sek Menengah Kebangsaan Aminuddin Baki

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