Krishnamurthy - Good Communicator - Chennai, TN, India

K Dhanapal Krishnamurthy

Chennai, TN, India


Good Communicator

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Interact with people very effectively

Work History

Job Role and Responsibilities of Customer Care Executive

Green Avenue Homes And Gardens

From January 2014

Position: Telecaller -Customer Relations
Period: 2/01/2014 - Till Date

Job Role and Responsibilities of Customer Care Executive
• Calling the prospects and understanding the requirement of the customer
• Make telephone calls to prospects
• Keep accurate and detailed records of calls made and results achieved
• Understand and manage personal performance on a daily basis
• Maintain confidentiality
• work with a database of clients
• Develop and manage existing clients.
• Follow up with the clients
• Be empathic for the customer's situation
• Have intimate knowledge of the customer's needs
• Communicate clearly, both written and in speech (primarily English)
• Talk in a way the customer can understand
• Work accurately and with an eye for detail
• Handle in the best interest of both customer and company
• Interact with customers to provide information in response to inquiries about products and services.
• Assess complaints and issues to dispatch to technical teams for further analysis or immediate resolution
• Maintain established departmental policies, procedures and objectives, improving organization performance program and safety standards.
• Represent the Customer Care team and the company as a whole, in a professional manner at all times.
• Perform other duties as assigned.

(2) Name of the Organization: Ozone Group Pvt Ltd.

Front Office Executive

Job Role

January 2011 - September 2013

and Responsibilities of Front Office Executive:
• Managing the public and reception area
• Routine administrative duties like couriers, stationery management, vendor management
• To greet and properly direct all visitors, including vendors, clients, candidates etc. and assist
them for the meetings on time with the concerned person
• Responding customer queries
• Database Management, Register, Maintenance, updataion of telephone numbers
• Assisting HR, the scheduling interview calls and follow up • Attending calls - Receiving and responding as pleasantly as possible while trying to provide full
information and support to the caller.
• Multi tasking, needs to juggle between receiving calls, faxes and at the same time attending the the client or customer present physically in office
• Maintaining important documents, records and files in a proper and organized manner.
• Maintainaing of Attendance / Leave Record
• Attending telephones in the EPBAX phone
• Handling Reception Guest and Associate calls
• Managing and assisting basic arrangement for client visit

Telephone Operator cum Front Office Executive


December 1999 - December 2006

& Customer Relations Executive (1yr)
Period: Dec 1999 - Dec-2006
Job Role and Responsibilities of Telephone Operator Cum Front Office Executive:

• Managing all the functions of Front Office
• Attending telephones in the EPBAX phone
• Handling Reception Guest and Associate calls
• Call and receive call from customers.
• Courteously greet the customer and give them the best customer service needed.
• Give customer's assistance by answering their inquiries and other concerns.
• Transfer calls from to designated area or department.
• Encode and forward customer's concerns to authorized personnel that will further assist the concern of the customer.
• Inform customers with their billing information, unpaid bills and other important concerns

(4) Name of the Organization: Geekay Sales Corporation (1yr & 7months)

Customer Relations Executive

February 1997 - August 1998

Over All Job Role and Responsibilities of Customer Relations Executive:
• Ensure outstanding customer satisfaction by maintaining strong working relationships
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion
• Schedule and conduct status meetings with the customers.
• Provide proper refund and compensation to customers on time.
• Assist sales team in business acquisitions, planning, retention and management.
• Maintain complete and accurate customer correspondence data
• Assist in making major business decisions
• Develop and update client related reports
• Managing client relationships to build a reputation for excellent service
• Negotiate and manage agreements through business contract process
• Identify and develop problem solving methodologies to resolve customer issues.

Qualifications & Certifications


Madras University

JRK Matriculation Higher Secondiary School

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