Rayner - Soft Skill - Pretoria, GP, South Africa

Jyzel Rayner

Pretoria, GP, South Africa

Services

Soft Skill

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Team Lead - Training and Development

Aegis

DUTIES:
• Instructing new hire and conducting process specific training including Systems, Product, Process, Phone and customer service training / sales training
• Conducting refresher / corrective trainings
• To implement the training curriculum successfully and in a timely manner
• To achieve a desirable training output
• Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants
• Monitor progress and provide support to new hires during the 0 - 90 calendar days post classroom
• Monitor calls and provide feedback to the agents on the floor
• Generate training reports including batch wise and other administrative work
• Giving structured feedback to new hires, existing agents, managers and operational team
• Complete daily training administration work such as tracking of student data, capturing training registers, timekeeping and other administrative tasks as required in a timely and accurate manner.
• To contribute towards building an excellent training delivery team / process group
• Adhere to the Training Scorecard requirements within your area working closely with assistant Training Manager and Training Manager.
• To create tollgates and monthly knowledge assessments
Principal Accountabilities
• Developing training content
• Reviewing existing training materials and make revisions, as necessary
• To approve all knowledge assessments
• Revise all knowledge assessment questions on a quarterly basis inclusive of all process updates
• To define minimum skills
• To proactively get involved in other project work such as annual re-verification / other process tasks
• Attend ops, client and quality meetings
PREVIOUS POSITION

Customer Service Representative

Department of Home Affairs

DUTIES:

Sales lady

Timboly Kidz

DUTIES:
• Stock taking
• Teller
• Managing store

Qualifications & Certifications

N/A

English First Language

Westbury Secondary School

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