Gurung - Customer Care Executive - Abu Dhabi, United Arab Emirates

Jyotika Gurung

Abu Dhabi, United Arab Emirates


Customer Care Executive

Work History

Customer Care Executive

Vibgyor Compuinfo Pvt. Ltd & I-CORE e-SERVICES LTD.

January 2006 - July 2012

 Handling high call volumes to meet the business requirements of the company and of the clients.
 Selling and Up-Selling were of key importance. I have always achieved and exceeded the targets set by the client and the company.
 My key areas of performance and achievements are: FCR (First Call Resolution), AHT, Revenue (RPC), Call Quality.

Qualifications & Certifications

Bachelor of Arts(English)

Indira Gandhi National University

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