Mumbai, MH, India
MIS Expert (ITIL Foundation Certified) With 10+ Years Of Experience, In Client Interfacing, Administ
MIS Executive, with 10+years of experience: Expertise in Reporting (Retrieving, Processing & Analysing the Data), Training & Quality domains. Excellent Client Interfacing skills, with hands on experience of handling Customers & Sales.
A Team Lead with proven track record of significant improvements in productivity, quality, and maintaining a positive work environment. Handling basic management responsibilities Planning, Organizing, Directing, Budgeting.
July 2010 - April 2013
✓ Report Generation:
o Proficiency in generating Customized Reports based on the, Requirements & Target Audience
o Retrieving Data from SAP
o DEG (domain engagement group) Dashboard
o Functional Dashboard
o Feedback tracker
o Training Council Deck
o Consolidated Domain Certified data
o Generating Adhoc Reports
✓ Allocating & Tracking Domain Training Budget
o Seeking the overall Budget & segregating, allocating Funds based on Location, Time etc
o Tracking and coordinating for approvals
o Tracking utility of the Funds
✓ Vendor Payments
Team Lead for 4 projects on Lead Generation Processes
April 2007 - March 2010
✓ Quality Check & initiating SIP (Service Improvement Plans) - Call monitoring, call editing, quality reports, attendance and Lead reports, conducting interviews for advisers.
✓ Process Training for Inbound Customer Service - Product training, Retention, Order placing, Problem solving (Payment, Over charge, Technical etc).
✓ Team Lead - Generating leads, Handling Technical calls, Retaining Customers, Accounts, Collections etc
✓ Promoted as Quality Executive and Process trainer.
Electronica Finance Ltd
August 2004 - February 2007
o Maintaining Reports, Training, Leads Generation for ICICI Prudential, Customer Care (Issues faced by the customer related to policy documents, Collection of premium renewals and lapsed policy).
✓ Employee of the month for 'Business Efforts' and 'Punctuality and Discipline'.
✓ Employee of the year (Excellence Award year 2005-2006).
✓ Promoted as Group leader on 1st June 06
Accounts Assistant plus Office Assistant
September 2002 - May 2004
o Maintaining Reports of sales
o Customer Services
o Coordinating with Vendors
✓ Good client rapport.
✓ Enhanced business opportunities in the market within one year
Qualifications & Certifications
MES College of Commerce and Arts
Holy Rosary Convent School
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