Fernandez - Medical Billing Denials - Bangalore, Karnataka, India

Justin Fernandez

Bangalore, Karnataka, India


Medical Billing Denials


i have been in the Medical Billing Field for the past 11 years and have handled various denials in commercial claims, WC claims, Denials such as untimely filing is the most common faced, Unbundled procedure codes, Hospice related denials and provider contract issues are the main denials that are faced and handled by me.

Work History

AR Process Associate Level 2

AGS Global Services

From August 2012

Worked with "AGS Global Services" as a Senior Client Executive

Project worked on

Emergency Medicine

Senior AR Caller

Lcube Innovative Solutions

December 2009 - July 2012

Worked with "L-Cube Innovative Solutions" as a Senior Client Executive and also as Provider Credentialler. Voice n
Accent Trainer for freshers and as per requirement for senior employees and also call monitoring, Language based
Development programme designing, Accent Checking and feedback sessions for PIP programmes.

Projects Worked on
3.Internal Medicine

Assistant Manager for Banking Collections Process


August 2008 - September 2009

Chennai AR Caller

Worked with Optimus Global Services as an Assistant Manager for Banking Collections Process

Roles and Responsibilities
Handling a Team of 4 Team Leaders with 20 agents in each Team
Checking the MIS reports forwarded for the current Roll Forward and Roll back status
Team meetings every day to update them on RF and RB and calling status feedback
Mentoring on customer handling and queries sessions on collections handling
Followup with the field agency Team Leads on daily Pickups and updations to the team
Reporting to the manager on daily status through meetings, emails.
Scheduling Rewards and Recognition Programs for the Team.
Recreational Activities and Team outings for Team Building and Team Motivation.

Call Center Executive

E-Care solutions

July 2003 - May 2008

Served the last one year as a Team Leader and also as a Voice and Accent trainer for freshers.

Projects Worked on
1.Internal Medicine

Sales Executive


May 2002 - April 2003

Worked with "Carrier Aircon as a Sales Executive " based at Chennai.

My Job Responsibilities:
➢ Sales of Airconditioners (Window AC/ Central AC).

➢ Followup with Customers through cold calls, Company references

Assisting Supervisor

October 1996 - March 2002

Involved in machinery business of the family and relatives.

➢ Production of Machinery Components to assigned companies.
➢ Involved in orders taking, delivering of components to companies.
➢ Checking goods delivery vehicles, quantity of goods loaded and followup on delivery.

Qualifications & Certifications

Private Studies


Loyala College

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