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Secretary, Sales Adviser, Customer Services


data entry receptionist claims management audio typing excel microsoft office editor proof reader translator

Work History

Medical secretary in Orthopaedics

Trafford General Hospital

March 2013 - August 2013

in typing pool typing clinic letters in audio on SW4 and Winscribe. Printing off letters, editing them and using Microsoft office.

Medical Secretary in Respiratory Department

Salford Royal Hospital

November 2012 - March 2013

Typing of clinic letters, using the computer systems of Medsec and PAS.

Sales/Complaints Adviser for PPI complaints

Complaint Handling Services Ltd

October 2012 - November 2012

Case handling, call handling and referrals. Filing on the computer, turning enquiries into sales and leads taking the hotkeys and turning them into sales, working from a script.

Receptionist at the main desk and other ad hoc departments

Salford Royal Hospital

July 2011 - November 2011

Using PAS. Booking patients in and out of hospital on PAS.
Filing and preparing clinics. This was a temporary role.

Medical Secretary to Senior Consultants in DME

Chorley Hospital

January 2009 - October 2009

(Elderly Medicine) and Haematology.
This was a temporary role lasting 10 months with Reed Recruitment Agency

Audio typewriting patient case notes using Microsoft Office and Quadramed
Filing patient case notes
Diary Management
Preparation of patient clinics for Consultants
Faxing laboratory results to medical surgeries
Liaising with administration staff and clinicians

Medical Secretary

Leigh Infirmary

July 2008 - December 2009

to Senior Consultants in Paediatrics Department.
This was a temporary role with Hays Recruitment Agency lasting 6 months

Training on PAS and Otter inhouse software
Audio typewriting of patient case notes using Microsoft Office
Typing of general correspondence from audio tapes
Dealt with patient enquiries
Retrieved files from medical records Used inhouse EPR and PAS systems.
Passed messages onto consultants.

Medical Secretary to Consultant Psychiatrist

NHS at Leigh Infirmary and Boston House

June 2007 - January 2008


Typing of general correspondence from audio tapes and shorthand
Updated database
Diary management.
Took domiciliary visit requests
Filing and took telephone messages and queries.
Liaised with mental health social workers and doctors.

Secretary for Pilot Study for childrens health

Glasgow University Dental Hosptal

July 2005 - November 2006

Tasks were wordprocessing using Microsoft Office and Outlook Express.
Organised and attended meetings
Took Minutes of meetings regularly and prepared the papers for meetings.
Updated data input on a daily basis from written forms
Sent and received e-mails
Electronic diary management.
Filing both manually and electronically, photocopying and fielding telephone calls.

Qualifications & Certifications


Pitmans Institute Shorthand

French B

Napier University

Shawlands Academy

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