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• 1St And 2Nd Line IT Support, Telephone, Desk Side Onsite
January 2011 - June 2013
Montgomery Tomlinson Ltd
• 1st and 2nd line IT support, Telephone, desk side onsite and remote support for all I.T technical queries, involves hardware/Software issues.
• Maintenance of I.T help desk and asset register.
• Maintaining Active directory user accounts (Add / remove users).
• Deployment and configuration of new IT equipments (for both Head office and all 165 concession stores).
• Update, add, edit and delete users / roles and concession stores details on Microsoft Dynamics NAV
• Add, edit and remove product details on Microsoft dynamics NAV
• Daily administer incremental and full backup using Backup Exec.
• Maintain weekly departments critical files recovery test.
• Configure company tablets, Mobiles, Laptops, PCs, Network Printers and Telephone systems (IP Phone system and Siemens MX OpenScape ).
• Maintain company hardware and software requirements.
• Responsible for images resizing, renaming and uploading on to third party websites using Photoshop and SQL server management studio.
• Management of 165 nationwide BT Corporate Broadband Communications.
• Maintenance IT Security using Kaspersky AV.
• Technical support for LAN and WAN installation of hardware and software components, including Cat5 cabling, ADSL broadband, VNC, PCs and network configuration / setup.
• Network cabling
• Server room maintenance
Records Chester Zoo
April 2008 - May 2008
(Work Based Learning)
• Developed two Access databases
Premier Inn Chester Central North
May 2004 - February 2011
Customer service - Telephone / face to face, rooms reservation, check-in /check out guests using Bart reservation system, sales and reception general cleaning
Day and Night Receptionist
Didsbury House Hotel
March 2003 - May 2004
Customer service - Telephone / face to face, rooms reservation, check-in /check out guests, Bar service and Reception general cleaning
Day and Night Receptionist
March 2002 - March 2003
Customer service - Telephone / face to face, rooms reservation, check- in /check out guests, Bar service and Reception general cleaning
Software / System Skills
• Active Directory • Web-Related: html, CSS, XML
• Microsoft Office • Databases: Access, SQL
• Macromedia Fireworks / Photoshop • Microsoft Dynamics Navision
• Networking ; TCP/IP, DHCP • Windows XP, Windows Vista, windows7/8
• Ms Exchange server • Backup exec
Qualifications & Certifications
London School of Management & Institute of Advanced Technology
University of Chester
Emile wolf college
Azania Secondary School Tanzania / Brook house Senior School
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