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Macdonald - Training - Acton, England, UK

Juliette Macdonald

Acton, England, UK


I am a qualified Nurse with over 30 yrs experience, I am also a Trainer hold my Certificate in Education for 10 yrs now. My passion is training others to look after vulnerable people




Training manager

Work History

Training Manager

Runwood Homes

February 2012 - March 2014

During this time I also secured funding for some external training to the value of £280,000 and worked with external providers to set up an e-learning programme for the company.
I helped deliver a professional and high quality training service to the company.
I was responsible for the development and implementation of training programs, lesson plans and training strategies for the company, ensuring the company provided skilled competent staff to work with vulnerable adults living with Dementia and Nursing needs.
All training required reflected current legal and contractual obligations. I was also tasked with identifying resources to support the training function.
I did all formal training necessary to fulfil this role.
I designed planed and implement an effective Induction program, as well as all class room based training for mandated areas.
These were for new and existing staff as follows:
Manual handling
Infection Control
H & S
Basic resuscitation and first aid
Safeguarding of vulnerable adults
Fire Safety
Food Hygiene

In addition to the above I also implemented an in-house Train the Trainer course and Manual Handling Instructors Course

Care Service Manager

Suffolk Way

April 2011 - February 2012

TN13 1YL


Care Service Manager I

Active Assistance

April 2011 - February 2012

was responsible for supervision of care for Clients living within their territory and contributing to the training, development and supervision of all Personal Care Assistants (PAs) in line with requirements set out in the Domiciliary Care Agencies Regulations, 2002.

Complete Client Needs and Risk Assessments
Develop and implement Service User (Care) Plans
Monitor Client care and well being
Support the training, development and supervision of Personal Care Assistants, including Bowel Management Training
Assist with ensuring effective operation of Out of Hours Emergency Service
Liaise with Social Services and attend case conferences/ MDT meetings as required
Network within Spinal Units and purchaser organisations to improve awareness and understanding of the Company's service
Update specialist knowledge & skills in line with current best practice regarding spinal injury care
Support Lead Care Service Manager & Business Development Manager in both the development of new care packages to ensure that the Company's financial objectives are achieved
Attend and contribute to Care Service Meetings
Inform the Operations Manager of any issues that are likely to adversely impact quality of client care and/or health and safety of employees
I have also spent time with a client in their own home working as a PA, and opted to work for a short time at Stoke Mandeville Hospital on one of their spinal units.

Regional Training Manager

Bradbury House

April 2007 - April 2011


Experience and Skills obtained within this role

I was responsible for delivering training to 398 staff in 12 homes for a privately owned national group of Care Homes. I was responsible for ensuring the smooth delivery of all Statutory and Mandatory Training for all of the staff employed in the 12 homes, along with ensuring developmental training is identified and delivered in order to ensure we continue to deliver excellent quality care to our Service Users. I actively teach across all areas of Statutory and Mandatory health care training including, Health & Safety, Fire Training, Infection Control, Moving & Handling and all other health related topics that are pertinent to Care Homes. I have also been delivering extensively on Yesterday, Today and Tomorrow (Alzheimer's Society) Dementia Training and my nursing background has provided me with extensive knowledge and the ability to adapt and deliver training to focus groups as needed. I am also a CIEH accredited trainer and can deliver Food Hygiene Level 2 and 3, Moving and Handling, Health and Safety Level 2 and Risk Assessment.

I have been responsible for ensuring the uptake of in-house e-learning within the East Region and have achieved 90% compliance in Statutory and Mandatory training by training, encouraging, motivating and setting goals for the Homes, in relation to both e-learning and delivered training to ensure compliance in the 5 key critical training areas identified by the Organisation. I also project managed, identified candidates and monitored the NVQ compliance of the homes that I was responsible for, in relation to the Care Standards Act and facilitating and managing the external contract with our preferred service provider. I also project managed, identified training needs, developed, delivered and rolled out an Organisational best practice template for induction for all staff in two newly commissioned homes.

I planned, organized and delivered rapid response training in the...

Training & Development Officer

RSO Training Ltd

January 2005 - April 2007

i set up a training company bringing in funds for a private school, during this time i also trained the staff at the school in health and social care aspects of their jobs.

Training Manager

Bristol Court

December 2003 - December 2004

Deputy Group Training Manager

Colchester Business Park

November 1998 - December 2003

Business Park

Qualifications & Certifications

Claydon High School

Cert Ed


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