Butt - It Support - Capital Park, Pretoria, South Africa

Julienne Butt

Capital Park, Pretoria, South Africa

Services

It Support

Summary:

A+, N+, MCSE, MCSA

Work History

IT Manager / Laboratory Assistant

Lehmann Nutrition Products

From January 2013

Duties:
• Link between LNP and

➢ Telkom
➢ Pastel
➢ Gridion
➢ Web Africa
➢ Rectron
➢ Esquire
➢ Mustek
➢ IT Services

• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components and drivers
• Installing software and application to user standards
• Sound knowledge of computer hardware
• Wide knowledge of motherboard and circuit designs
• Deep knowledge of printer challenges
• Understanding of UPS's
• Configuring and troubleshooting desktops, laptops and servers
• Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices
• Excellent troubleshooting skills in complex software and hardware problems
• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems
• Troubleshooting of personal computers. On line Support to customers concerning their computer problems Fixing IT problems, server maintenance, printer support, network support, end user support
• LNP IT solutions
• Email maintenance
• Pastel maintenance
• Making of personal supplementation
• Calculating how much the finished supplement should weigh and how many containers will be needed per supplement
• Working out what the dosages should be for the personal supplementation
• Making a list of all the made personal supplements for the month on excel
• Reading in data on pastel for the amount on raw material used for personal supplementation
• Reading in data on pastel for the amount of products made per product
• Reading in of materials received from suppliers on pastel
• Controlling of stock in the lab:

➢ The raw materials, packaging and labels received
➢ The amount of raw materials, packaging and labels in the lab

IT Support

Gridion Telecommunications

January 2012 - January 2013

Duties:
• Repairing and building of pcs and laptops
• Software installations
• Basic webdesign and maintenance
• Satelite and internet installation
• Data recovery
• Sales
• Data entry

Logistics Executive

Bethesda Computers

February 2010 - November 2011

Duties:
• Processing of customer orders
• Assist in the day-to-day customer support operations
• Record keeping of client orders
• Stock control daily and monthly
• Reaching daily targets of invoicing
• Assist with customer complaints and queries
• Data entry

Receptionist (NEC Switchboard

Bethesda Computers

June 2007 - February 2010

1000 Incoming calls per day)

Duties:
• Answering of switchboard
• Taking messages and notifying the respective person
• Greeting guests at reception
• Assist with arranging company social functions
• Stationary stock
• Filing supplier Invoices
• Faxing

Receptionist

Metix Pty Ltd - Engineering Co

April 2006 - March 2007

(Switchboard +- 40 Incoming calls per day)

Duties:
• Answering of switchboard
• Taking messages and notifying the respective person
• Greeting guests at reception
• Assist with typing overload
• Assist with arranging company social functions
• Petty cash amount R1500
• Ordering and distributing of stationary
• Ordering mining gear and distribution
• Booking of flights and travel arrangements for MD & 5 Directors
• Filing
• Faxing
• Handling of access control cards & garage access remotes
• In charge of company maintenance

CSR Customer Service Representative (Sales)

Call Centre Outbound

June 2005 - February 2006

Duties:
• Selling Barclay Master Cards and Edcon Insurance
• Telesales
• Daily targets
• Admin
• Client Applications
• Follow Up Calls

Reception/Switchboard/Admin

Cozens Recruitment Agency

Duties:
• Meditech - Reception & Switchboard, Admin
• John&Kernick Attorneys - Reception Alcatel Switchboard (Incoming/Outgoing calls)
• Comparex - Switchboard
• ABB - Reception & Switchboard, Admin
• Energizer - Reception & Switchboard
• Momentum - Call Centre Inbound and Outbound calls
• Set Point Instruments - Reception
• Incredible Connection Head Office - Alcatel Switchboard +-1000 Incoming calls per day

Receptionist

DNA Digicat (Temp)

March 2001 - November 2001

Duties:
• Switchboard
• Data processor / Capturer and Editor
• Admin

Computer Programmes Used:
• Ms Office
• Word
• Powerpoint
• Access
• Excel
• Outlook
• Adobe Acrobat (PDF)
• OCR
• Nero Express
• Photoshop
• Netobjects

Hairstylist

Carlton Hair International

January 1998 - October 2000

Duties:
• Hairdressing
• Stock Control
• Reception
• Manage client appointments
• Compile client's accounts and receive payment

Apprentice Hairdresser

Adam & Eve Salon

January 1997 - November 1998

Duties:
• Hairdressing
• Stock Control
• Reception
• Manage appointments
• Compile client's accounts and receiving payment

IT Support

Lehmann Nutrition Products

• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components and drivers
• Installing software and application to user standards
• Sound knowledge of computer hardware
• Wide knowledge of motherboard and circuit designs
• Deep knowledge of printer challenges
• Understanding of UPS’s
• Configuring and troubleshooting desktops, laptops and servers
• Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices
• Excellent troubleshooting skills in complex software and hardware problems
• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems
• Troubleshooting of personal computers. On line Support to customers concerning their computer problems Fixing IT problems, server maintenance, printer support, network support, end user support
• LNP IT solutions
• Email maintenance
• Pastel maintenance
• Making of personal supplementation
• Calculating how much the finished supplement should weigh and how many containers will be needed per supplement
• Working out what the dosages should be for the personal supplementation
• Making a list of all the made personal supplements for the month on excel
• Reading in data on pastel for the amount on raw material used for personal supplementation
• Reading in data on pastel for the amount of products ma

Qualifications & Certifications

A+, N+, MCSE, MCSA

IT Academy

Project Management

Varsity College

PHP

Unisa

Internet and Web Design

Unisa

XHTML, CSS

IT Training Corporation

IT Academy

Unisa

Design

Unisa

Office Admin

Brynterion Computer College

Pretoria Technical College

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Are you sure that you want to leave?