Torres - Customer Service - Dumaguete, Central Visayas, Philippines

Venus Torres

Dumaguete, Central Visayas, Philippines


Customer Service


I am an experienced in providing worldwide customer service,since I was a customer service representative for almost 3 years. I was part of the Executive Resolutions Department, I catered to escalated calls. These are the calls that need resolutions.

Work History

Customer Service Rep

Qualfon Philippines Inc

August 2010 - June 2013

I was part of the Executive Resolutions Department or Manager's department. I catered to escalated calls, that requires one time call resolution. I catered to calls coming from lower departments, calls that are expedited to our department for assistance. I can say that I am expert in handling managerial calls, with my experienced..



August 2010 - August 2012

I was a bookkeeper for 2 years at RPRP Ventures Management. I prepare monthly reports for the company. I was also in charged in the issuance and release of cheques. I prepared payroll and handled petty cash.I was also in charged with different records/ books of the company and also did administrative tasks as well.



February 2007 - January 2008

I Prepared reports for the company.I was also in charged in payroll preparation, as well as the preparation of SSS,Pag- Ibig Contr., etc. I also did other office and Administrative tasks as well.


Asian College of Science and Technology

January 2000 - February 2002

After I graduated from college I worked as a Bookkeeper at Asian College of Science and Technology..I was exposed with different accounting and bookkeeping works. I was also doing cashiering and I did a part time teaching in Basic Accounting. Aside from that, my skills in computer applications, such as Microsoft word and excel were also enhanced I was Also introduce to diff accounting software, which include quick books and peach tree accounting.

Qualfon Dumaguete

Qualifications & Certifications

Bachelor of Science in Business Administration- Management Accounting

Saint Paul Uninversity

St. Paul University Dumaguete

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