Neilson - Personal Care Assistant - Melbourne, VIC, Australia

Julie Neilson

Melbourne, VIC, Australia


Personal Care Assistant


I have recently completed my Cert 3 in Aged and HACC and am currently completing Cert 4 Disability. My work experience was done and Embracia on the Park Clarinda. I also completed the Assist with Medication certificate. In a previous life I was the Administration Manager (Oceanic) for a Chinese telco.

I have a current first aide certificate and have completed a police check.

Work History

Facilitator / Administration Officer

Aspen Medical

May 2013 - September 2013

Aspen Medical is an Australian owned global healthcare solutions provider. We are the global leader in expeditionary healthcare services and deliver full spectrum healthcare tailored to discerning clients with needs in any setting especially those remote, challenging and under resourced.

Responsibility of the role is to promote Ehealth records management to customers of DHS with the aim of registering them for the programme. This requires public speaking and face to face contact with the public.

Administration Manager

Huawei Technologies (Australia) Pty Ltd Sydney

April 2010 - April 2011

(Asia Pacific Region)
Huawei Technologies (Australia) Pty Ltd Sydney

Huawei offers a complete telecom product portfolio, covering mobile, broadband, core network, transmission network, data communication, value-added services, terminals and services. The regional head office is situated in Sydney and serves as the centre for greater Australia, New Zealand and the South Pacific region.

Reporting to the Australian CEO and Administration Director Asia Pacific managed all aspects of the administration function of the business for Australia, New Zealand and the South Pacific region.

Functional responsibilities included administration management, human resources, and facilities management, contractor and fleet management.

Key Responsibilities & Achievements:
Lead a team with responsibility to ensure the day to day operations of the Australian Representative office, including but not limited to:
• Manage the day to day operations of the Administration function, ensuring it runs efficiently and effectively;
• Supervise and lead a team of Administration professionals including front of house staff;
• Provide support to various internal departments on all administration matters;
• Review, implement and manage all administration systems & processes;
• Procurement administration: review, negotiate, recommend and manage supplier contracts;
• Maintain the administrative financial operations of the centre, cost efficiency, reporting and budget;
• Manage the company's Fixed Assets;
• Coordinate staff activities and company functions;
• Arrange and coordinate the visa application process for local and overseas staff as well as airfare and accommodation booking;
• Coordinate all accommodation matters of expatriate staff;
• Liaise with various overseas offices to ensure corporate policies are understood and implemented locally;
• Follow and apply company Occupational, Health and Safety practices, policies and procedures and take appropriate action to ensure a health and...

National Administration Manager

Electroboard Solutions Pty Ltd Sydney

April 2007 - April 2010

Electroboard Solutions provides a comprehensive range of Audio Visual solutions on an international basis to a large number of the public and private sector.

Reporting to the Directors, managed all aspects of the non operational functions of the business nationally with 10 indirect reports over 11 offices.

Functional responsibilities included administration management, human resources, and facilities management, contractor and fleet management.

Key Responsibilities & Achievements:
Lead a team with responsibility to ensure the day to day operations of the branch offices,
including but not limited to:
• Asset maintenance, facilities maintenance, personnel security and fleet maintenance.
• Ensured operational compliance IAW Australian standards, current State and • National legislation and company policy and procedures particularly in relation to our tradesmen and installation teams.
• Train and mentor staff to develop their skills. Arranged appropriate external course to enhance personal and professional development and to meet future business requirements.
• Negotiate with external agencies in regards to the purchasing of major assets and maintenance agreements for the servicing and repairs of facilities and assets.
• Creation, delivery and management of all administrative policy and procedures.

Customer Administration Manager

Hubb Financial Group

December 2005 - March 2007

Hubb Financial Group provides financial software solutions and education and training
packages to a wide variety of investors and institutions.

Key Responsibilities & Achievements:
• Management and development of the Customer Service team, including the introduction and documentation of KPI's for the Call Centre staff.
• Human Resource Management including 50% growth of the Customer Service team within 12 months.
• •Warehouse Management, including restructuring to facilitate a 20% stock increase.
• Coached, trained and mentored staff to develop their Customer Service skills.
• •Completed regular staff appraisals and developed their leadership skills to encourage team ownership of the customer service centre.
• •Implemented Customer Service, Telephony and Warehouse reporting including statistical information using the Customer Management Data Base.

Administration Manager


August 2002 - December 2005

UrbisJHD is a professional services firm with a range of expertise focused on the process of urbanisation including Urban and Social Planning, Property and Financial advisory services and Social Research.

Key Responsibilities & Achievements:
• Managed the facilities of two Sydney locations including all contact with suppliers and contractors.
• Managed a $1.5m fit out, relocation and migration of staff from Milsons Point to the CBD including negotiations with contractors and other associated suppliers.
• HR responsibilities for all support staff in the Sydney Office including training and development of administrative and IT support staff.
• Managed the IT infrastructure for the Sydney office including the role out of new IT platform and all associated IT administration.
• •Managed all Sydney marketing activities including Property council events, corporate functions both internal and external.
• Managed and processed Accounts Payable & Monthly Billing using Solution 6 Software.
• •Staff training program including internal and external training of both professional and support staff including the implementation of a National induction program.
• •Awarded employee award in recognition of the fit out the smooth relocation transition.

Practice Manager

Crisp & Associates

April 2001 - August 2002

Crisp and Associates is a boutique law firm specialising in construction

Key Responsibilities & Achievements:
• Human Resources management for the practice including of all support staff and initial interview process of professional staff.
• Management all legal staff resources including Para and secretarial support staff ••Management of facilities and all associated office equipment.
• Records and Matter management, including creation of standard procedures for best practice.
• Marketing management including the development of the CMR, advertising, client liaison and networking.
• Developed client newsletter aimed at the top 50 clients at the time.
• Organization of corporate functions including golf days, large dinner functions, corporate memberships.

• Managed the IT systems and negotiated with external IT support providers.
• •Staff training programs including internal and external training of both professional and support staff; this included the monitoring of compulsory professional training to be done by all law professionals.

Headquarters Australian Theatre

May 2000 - April 2001

Department of Defence

Headquarters Australian Theatre was the Strategic Headquarters for all operational troops
deployed both overseas and within Australia.

Key Responsibilities & Achievements:
• Management of Human Resources and administration for all operational areas within Australia and overseas controlled by the Headquarters including personnel to support operations in areas such as Timor.
• •Drafted for approval Personnel Policy statements for operational areas.
• Arrange international visits to operational areas by VIP's including Australian and International Government officials.
• Coordinated the submission for all Honours and Awards recommendations and prepared briefs for Senior members of the Defence force and parliament.
• •Project managed the Tour De Force Concerts. These were concerts put on for Australian and international troops and the Timorese citizens in Timor during 2000 - 2001.

Middle Head

Footy Show

' filmed at Georges Heights and helped coordinate the government's public announcement of the hand back of Middle Head.
1979 - 1998

• Enlisted into The Australian Army in 1979, other highlights included:
• Served on 12 month peace-keeping mission in the Middle East and was awarded Multinational Service Medal
• •Major events management and coordination
• •Large operational experience

Defence Corporate Site Manager

Defence Corporate Services

February 1998 - May 2000

Middle Head

Defence Corporate Service was established to facilitate the management of all Garrison
operations nationally; replacing serving defence personnel with either defence civilian staff or contractors.

Key Responsibilities & Achievements:
• HR and Administration Management of both Defence and civilian personnel located in the Middle Head Area.
• Asset management of the entire Middle Head Defence area this was a multimillion dollar defence site prior to the government handover to the Federation Foreshore Authority.
• Management of the contract services for the area which was in excess of $20m. This included contractual management of Georges Heights, HMAS Penguin and Chowder Bay.
• Develop and implement training programs for workplace changes for both defence serving and civilian personnel.
• Reviewed and provided assistance in response to the Request for Tender for administrative and Facilities Management and assisted in the development and implementation of Service Level Agreements.
• Provide technical advice to senior management in relation to the introduction of DCS.
• Manage teams for six different work place areas in the Middle Head area.

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