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Lennard - Office Administrator - London, UK

Julie Lennard

London, UK


Office Administrator


Telecom moves within offices in Croydon or logging in remotely to regional offices to organise moves and changes.
Updating various databases.
Running weekly/monthly reports.

Work History

Work experience


May 2013 - May 2013

One month work experience provided by DWP at Eltham job centre which included experience from front of desk/sitting with advisors for new claims/reclaims/signing on/disabled claims, also making up sign on packages for different claims and also being first point of contact for work shop days.

No title just work experience


May 2013 - May 2013

It was a work experience organised by the DWP as described earlier.

Escalate urgent issues to the team leader

Service Management console (ServiceNow)

June 2010 - November 2012

Escalate urgent issues to the team leader. Fulfil service requests for the following services:

Active Directory: set up new user accounts, terminations, unlock, password resets and security groups.
Telephone: Add, move and change extension numbers (often as part of a part/office move)
Citrix/RSA: Issue and administer RSA SecureID token requests, including resetting pins.
Blackberry: Fulfil requests for Blackberrys, transferring services, including adding users to the Blackberry server.
Good Technology: Adding users to the Good Technology console & resetting passwords.
BT Meet Me Accounts: Setting up accounts in liaison with BT.

Telephone Systems Supervisor

From May 2010

Role: Organise telecom moves and installations and supervision of 2 telephonists

Ensure running of switchboard and report and deal with maintenance, repair and equipment updates when needed.
Organise switchboard staff rota and cover for absence.
Organise telephone moves from one person to whole departments. Liaising with electricians and telecoms providers ensuring moves implemented and operational.
Update staff databases relating to telecoms.
Check monthly telecoms invoices and distribute regional sections to Office Managers and mobiles information to Unit Directors.
Check call logger records daily for 3 largest UK offices.
Liaising with 02 and BT to organise new mobiles, movement, installation or cancellations.
Book conference calls.

Deputy Telephone Systems Supervisor

From January 1989

Role: Day to day operation of telecoms systems in Croydon.

Day to day operation of telex, fax and telephone system.
Responsible for staff rotas.
Daily and monthly updates of systems to Telephone Systems Manager.
Fault reporting.
Evaluate requirements for additional telecoms equipment.
Ordering stationary.

Switchboard/telex/facsimile operator
16th November 1987-31st December 1988

Day to day operation of telex, fax and telephone system.

Service Request Administrator

Mott MacDonald Ltd

November 1987 - November 2012

Joined as a temp in 1987 in the fax/switchboard department, promoted to deputy supervisor then as company expanded and staff left was promoted to supervisor.
Company expansion meant more roles were taken on within administration/management/communication and technical roles.
Job roll became redundant in 2010 and moved to IT department.

Telex Operator

Robert Beckenham Agency

Up to November 1987

Sending dictated telex messages and communicating incoming messages.
General administration tasks.

Qualifications & Certifications

Malcolm school then Langley Park School for Girls.

Nursery Nurse course with internal and external teaching.

Did nursery course at Croydon College but no university attendance.

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