You may be wondering why a kitchen manager with food service experience is applying for this position. I am simply looking to be trained in a new career. You'll see that I have the required skills to transition into this new role. I am ready for this career change and guarantee that my work will exceed your expectations.
My personnel qualities combined with my diverse experience will contribute to your company's success. My manager skills along with my ability to multi task are a perfect match for this position. I've been in charge of entering payroll, editing time changes, adding items and pricing to the POS system, and writing the schedule while still maintaining the operation of food service.
TOASTIE'S SUB SHOP
February 2011 - April 2014
Provide quality customer service at all times. In charge of weekly inventory and product ordering. Write checks and file invoices for various vendors. Responsible for handling all phone and catering orders. Use MS excel to write schedule for 10+ employees. Conduct interviews and train all new hires.
CUSTOMER SERVICE SUPERVISOR
September 2009 - February 2011
Supervised 10 customer service representatives, trained them on exceptional
customer service skills, responsible for staff schedules utilizing MS Works. Utilized the company portal programs to schedule meetings and report inventory. Heavy phone duties.
June 2001 - August 2009
Supervised 20-30 employees at a given time. Ensured quality customer service and accuracy on a daily basis in order to meet our stores goals. Responsible for solving customer concerns. Used MS excel to write schedule, budget cost and consistently remain below 18% of goal, balance deposits, control inventory, and manage labor and productivity. In charge of weekly inventory and product ordering. Conducted interviews to hire new employees and supervised all training programs.
Qualifications & Certifications
RANDOLPH HIGH SCHOOL
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