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Customer services advisors (night shift) for national express coaches at Heathrow airport.
Dealing with customer queries, selling tickets, safe checking, helping passengers with any issues that they may have regarding travel to and from
Being able to talk to the customer and understand their needs is a vey important part of my role it's not about simply telling a customer where they are departing from its also about being able to communicate and understand.
I work as part of a small team and as we are small it can be very demanding so communication and understanding towards both the customer and my colleagues is a crucial part of the working day.
Customer services advisor
National express Heathrow airport
From August 2007
Night shift customer services advisr
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