Managing and maintenance of Records office processes in ICT.
Overseeing document control and correspondence between Offices, departments, and external providers.
Managing and overseeing safe custodianship and retention schedules and transferring of records.
Ensures, in consultation with senior management compliance measures to Records Management’s Policies and Processes.
Maintenance intellectual records file plan according to accepted records management policies and the National Archivist act.
Develop and maintain control documents of the Archive office.
Boksburg City Council
January 2000 - November 2006
Receiving and taking details and resolve issues or transferring the calls to relevant departments.
Liaising with Telkom, Siemens and Dial Electronics logging calls on major faults and maintenance of the PABX systems, consoles and voicemails system.
Coordinate site meetings with operators from telephone companies to resolve issues on systems.
Making follow ups on logged calls to ensure they are resolved and closure of incidents.
Compiling an internal telephone list and distributing it to EMM Boksburg employees.
Consulting HR and PA’s to get the staff compliment updates on new, transferred and resigned employees.
Consulting departmental Senior management to resolve telephone attendance issues.
Compiling monthly reports to Senior management on status of the telecommunications office.
Programming and configuring SIEMENS PABX and VOICEMAIL System.
Handle enquiries pertaining to the Voice Mail, programming of star pick, hunting group, class of service according to job title and duties thereof.
Update the PABX and voicemail programming and configurations.
Programming and recording major incidences to the callers on the voice mail system
Updating the Telephone Management Systems database and issue TMS reports on telephone usage to departments.
Providing Personal Identifications Numbers (PIN) to employees for making outgoing calls.
Barring of calls for unqualified employees and abuse on telephone usage.
Qualifications & Certifications
Education and Training Diploma
Maluti College of Education
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