aimed at improving employee relations. a lot of employees do not know their rights and my line of work will help improve that
Call Centre Agent
April 2013 - November 2013
Company Name: Aegis Global
• Assist in grievances brought to the department
• Assist in handling high rate customers
• Assist in the verification of information
• Assist in establishing eligibility by entering client information
• Assist in providing clients with information explaining procedures and answering questions
• Assist in the maintenance of equipment by reporting problems
Reason for leaving: wanting to finish my studies full time
I am a young, driven and determined human being. I am always ready to humble myself and learn more from both my superiors and colleagues. I consider myself a very tactful person who knows how to approach different kinds of situations. I am very eager to learn about the different working environments that are available to labour relations practitioners. I am also ready to face the challenges of the work environment as I am a very goal-orientated person.
6. SKILLS AND COMPENTENCIES
• Professional communication skills (verbal & written)
• Ability to work unsupervised and meet deadlines
• Achievement driven, analytical, passionate, distinctive by thinking, attention to detail
• Ability to handle stressful situations. Professional time management
• Persuasive, Flexible, Assertive and willing to learn.
• And I am ready to accept new and greater challenges
• Great knowledge of the South African Labour Legislation (BCEA, EEA, LRA and more)
• Clear understanding of CCMA, Bargaining Councils and Labour Court procedures and proceedings including strategic planning, employment contracts and consultative structures. Hence, I voluntarily observe CCMA cases regularly to keep in touch of how cases are handled and the ins and outs of labour laws.
• Excellent computer literacy (The whole MS Package).
• Good leadership skills (have certificates in High School Leader and Netball Goal scorer)
Qualifications & Certifications
Diploma in Labour Relations Management
Vaal University of Technology
Northern Academy Secondary School