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IT – Good Microsoft Office and Dreamweaver skills.
Multi-lingual – Fluent in English, Lithuanian language (native), with good Russian communication verbal and non-verbal.
Research and Analytical skills - Gathering data from advisors daily performance and CRM database, comparing the figures, analysing information and producing valuable results with their daily targets, who met their targets and those who need to improve their performance. Completed successful dissertation research project entitled “Teams’ High Performance” on Silver Fleet Company, first class feedback received.
Problem Solver and Creativity – Took responsibility to solve Administration work load problem. Introduced a new administration process to the team, in order to make Admin system more efficient and manageable. Produced ideas which contributed to identifying a unique and original research proposal. Excellent feedback received from tutor.
Planning and Organising – Prioritising workload in order of importance to meet tight deadlines. Rearranged filing and archive system for paper base work in IAG Admin team, created several digital filing systems for record keeping. Developed academic schedules at Project Management software with clear, specific milestones and deadlines to work towards.
IAG Administration team leader
Learndirect, E - learning
From July 2011
•Evaluating, training and developing staff on CRM database and Administrtion tasks
•Booking appointments with clients for IAG sessions
•Action plans quality checking and grading up to the required standards
•Proceeding with internal Audit checks, preparing for Ofsted audit visits
•Supervising the work of Admin team members and training as required
•Attending meetings, preparing agenda, circulate minutes of meeting
•Producing, reviewing and analysing reports
•Monitoring inventory, office stock and ordering supplies as necessary
•Manage the induction of new employees
Qualifications & Certifications
University of Greenwich
BTEC National Certificate
New Ham College O.F.E
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