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Azpeitia - Customer Service - Paisley, Scotland, UK

Juan Azpeitia

Paisley, Scotland, UK


Customer Service

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Customer Service Advisor

NCR. Eurocentral


• Responsible for Service Requests regarding IP telephony systems provided by Alcatel-Lucent S.A. and allocating severity and priority of calls.(SR's received by e-mail and phone calls in English, Spanish and Portuguese).
• Creating work orders for dispatching engineers and parts as per SLA's.
• Service delivery administration duties, including interpreting in conference calls with engineers and translations (English/Spanish/Portuguese)
• Chase engineers for updates and closures to keep all relevant calls within the customer defined SLA.
• Order parts for engineers and check availability in depots (USA & Canada).
• Giving guidance, help and share information with others in my team.
• Software used: BMC Remedy (GEMS) for Service Requests and Dyna Comm Connectivity Series 8, for work orders when dispatching engineers and parts.

Accounts Payable Administrator


From October 2007

DHL Freight Eurocentral

* Purchase Ledger; processing of European Suppliers invoices, credit/debit notes, closing batches for payment runs.
* Taking incoming European Suppliers calls.
* Dealing with queries and monitoring a Query Log
* Suppliers statement reconciliations.
* Helping in the transfer of the A/P function to Ipswich, due to relocation.

Accounts Payable Administrator

Beam Global

September 2006 - February 2007

UK. Glasgow.

* Helping in the transfer of the Purchases Ledger position to their Shared Service Centre in Madrid.
* Checking compliance of Invoices & Credit notes regarding accurate input prices and quantities of Purchase Orders and * GRN's on system.
* Dealing with queries and providing statistics per business units. Organizing the scanning of invoices, using Read-soft software technology.

* Suppliers statement reconciliations.
* - Daily telephone contact with managers of each business unit, to confirm that the authorization of all invoices was being done in a timely manner.

Purchases Ledger Administrator .SHELL-Finance Operations


October 1999 - April 2005


o Processing of high value invoice.
o Suppliers statement reconciliations/ Purchases ledger Control a/c.
o Informing suppliers of payments runs, building a rapport and bond of trust regarding the accuracy of remittance advices, value date of bank transfers, and all type of queries from suppliers, including the forecast of future payments.
o Informing suppliers of any mistakes or problems with transfers and re-directing bank transfers when a wrong payment was made.

o Discussing with suppliers any situation in which debit or credit notes were necessary to be issued.

Administrative Officer

Tesco Personal Finance

February 1998 - September 1998


• Opening of accounts.
• Calculating interest due on savings accounts and informing customers of those interest adjustments.

Bank Officer

Clydesdale Bank. Clydebank Service Centre

July 1996 - January 1998

Providing information to branches regarding customers cheques
• processing direct debits,
• standing orders,
• Ordering cheque books and copies of statements.

Teacher of Business English

Banco Zaragozano

Administrative Officer

Acerinox SA

• Credit Control of the Company's subsidiaries abroad.
• Responsible for a fund of Certificates of Deposit of $100,000.- aprox for South American customers.

Bank Officer

Banco de Santander

. Marbella. Malaga.
• Bank Cashier.

Administrative Officer

Unipapel SA

• Responsible for the Madrid/Valencia, Madrid/Barcelona routes. (Two weekly dispatches).
• Taking orders over the phone in the Sales Dept.

Qualifications & Certifications

University of Cambridge

Universidad Complutense de Madrid

Arts & Science

Colegio N.S Recuerdo.

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