Posada - Customer Service Professional - San Diego, CA, USA

Juan Carlos Posada

San Diego, CA, USA


Customer Service Professional


Thanks to my English and Spanish command, I am able to effectively communicate with other. Always with professionalism.

Work History

Fraud Prevention Investigator

U.S. Department of State, U.S. Embassy Mexico City

Responsibilities: Established and maintained contacts with the Mexican government officials and private sector companies, especially air-carriers, in order to keep fraud prevention efforts at the forefront of their priorities and thereby safeguarding US Government interest.
Prepared reference material and Power Point presentations on document fraud and impostor recognition that are presented to many groups of people. Among the groups are Citizen Services staff, Non-immigrant Visa Section staff, US Consulates, Mexican government agencies, Air- carriers who offer services to the US, various Banks and other private-sector companies.
Assisted other US law enforcement agencies, such as DHS, DEA, FBI, and secret Service, in different investigations when assistance is requested.
Conducted investigations and interviews to determine the presence or absence of fraud in various types of visa and citizenship cases.

Computer Operator

U.S. Embassy Mexico City

Responsibilities: Served as an operator of 8 LAN NT Servers. I was responsible for the daily end of day procedures and data maintenance which included computer systems backups, file restores from magnetic media. I also performed maintenance of various types of peripheral equipment such as printers and work stations, provided assistance to users with any kind of Microsoft products problems. I was in -charge of the MS Mail synchronization and the rest of the authorized software.

Visa Clerk

U.S. Embassy Mexico City

Responsibilities: Enter NIV applicant's data into the computerized Machine Readable Visa System.
Review daily statistical reports to reconcile NIV workload
Print Visas using the Machine Readable System
Assist the Visa information specialist. Provided Visa information by phone.

Switchboard Operator

U.S. Embassy Mexico City

Responsibilities: Receiving and placing local and long distance calls, assigning priorities and handling of emergencies received in the Embassy, assuring that calls are placed correctly and keeping records of such cases and of long distance calls.

Sales Representative

Fiesta Pacific Products

Distributing ethnic Mexican drinks such as, Horchata, Jamaica and Tamarindo to Southern California clients. Clients with beverage dispensers and post-mix automatic machines most of which are installed in Mexican fast food restaurants and convenience stores

Qualifications & Certifications

Computer Science

Universidad Del Tepeyac Mexico City

South Hills High School West Covina CA

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