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Menzies - Customer Service - UK

Joycelyn Menzies

UK

Services

Customer Service

Work History

Telesales Personnel

UNICOM

contact by telephone businesses around the UK and promote Unicom's
services to them;
• contact a minimum of 200 businesses per day;
• generate 5-8 quality appointments per day from the calls made;
• generate a minimum of 2 deals per day from those appointments.

Poll Clerk

• assist with the layout of the polling station and prepare for the opening of poll;
• assist the presiding officer put up the polling booth(s);
• check the electors are eligible to vote in this election and at this polling station;
• check and mark electors' electoral numbers in the register of electors;
• issue ballot papers to voters;
• ensure that voters cast their votes in secret;
• maintain the secrecy of the ballot at all times;
• answer voters' questions, where appropriate, in a friendly and professional way; and • help with any other polling station duties on the instruction of the Presiding Officer

Poll Clerk

Referendum/Council

• assist with the layout of the polling station and prepare for the opening of poll;
• assist the presiding officer put up the polling booth(s);
• check the electors are eligible to vote in this election and at this polling station;
• check and mark electors' electoral numbers in the register of electors;
• issue ballot papers to voters;
• ensure that voters cast their votes in secret;
• maintain the secrecy of the ballot at all times;
• answer voters' questions, where appropriate, in a friendly and professional way; and • help with any other polling station duties on the instruction of the Presiding Officer

Counting Officer

Referendum/Council

This was over 5 days, over April and May 2011
• Responsible for counting votes for the general elections

Administrative Despatch Clerk

Hydro bolt Group

From August 2010

• Prepared Customer Shipment Entry Forms for shipping goods locally and overseas
• Prepared, printed and signed packing slips and Certificates of Conformity
• Responsible for updating the database of jobs completed
• Compiled Sales Order Acknowledgement of jobs completed for filing

Counting Officer

General/Council

This was over 5 days, over April and May 2010
• Responsible for counting votes for the general elections

Senior Clerical Officer

Government of Montserrat

July 1987 - August 2009

• Accurately drafted and typed letters, memorandums and reports
• Answered queries from the general public, directing them to the correct departments within the Government Service
• Responsible for sorting all incoming and outgoing mail and filing accordingly
• Processed orders and made payments on invoices
• Advised Head of Department on financial status of departmental votes
• Made necessary arrangements for Officers proceeding overseas on Government business, i.e. meetings/conferences
• Designed cards, business cards, certificates, booklets and programs for special events to promote business
• Acted as the Secretary of the Prison Visiting Committee
• Recorded minutes of weekly meetings concerning the welfare of inmates and officers alike; recording decisions made in respect of disciplinary actions taken against offending inmates

Qualifications & Certifications

Customer Service

PerTempts/Salvation Army Employment Plus

Business Administration

Vision2Learn Online Course

Book-keeping & Accounts

BAES

Youth Work

The University of the West Indies School of Continuing Studies

Office Procedures

Montserrat Technical College

Academy of Arts & Commerce

Business

Academy of Arts and Commerce

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Joycelyn Menzies provides the following services:


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