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Summary

An experienced and versatile General Manager with a proven track record of success within leisure services, entertainment and education sector organisations.

Commercially astute with effective project planning and management skills.

• Successfully managed a £4m project to build new bars, a restaurant & 2 cinemas
• Achieved a significant 50% increase in turnover from the bars and restaurants
• Continuous record of considerable improvements in staff morale and customer service
• Excellent record of successful facilities and buildings management

Services

General Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Operations Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Customer Service Professional

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Good Leader of People

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Business Development and Marketing Skills

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Deputy Bursar (Operations Manager)

St.Peter's School, Clifton, York

September 2009 - Present

Responsible for the general management of this hugely successful independent school covering 60 acres in the centre of historic York. As well as overseeing the general operation of the school I am also responsible for health and safety, human resources, overseeing estate management and catering and management of the commercial company. Responsible for 160 support staff through a team of 6 department heads.


General Manager

The Clarence Dock Company Limited

September 2007 - September 2009

A large complex in Leeds comprising leisure, retail, commercial and residential elements and perhaps best known as the home of the Royal Armouries Museum. I was responsible for managing this complex including marketing, tenant liaison and involvement with various committees that promoted the waterfront as a destination and represented the interests of waterfront businesses and residents.


General Manager

High Peak Theatre Trust Buxton Opera House

July 2004 - August 2007

• Recruited to make improvements to the overall operation
• Implemented a Health & Safety Policy and staff handbook
• Considerably improved staff morale and performance
• Championed customer service, raising its profile in the organisation
• Increased commercial income and improved facilities management
• Successfully project managed quite complex capital improvement programmes
• Regularly deputised for the chief executive


Qualifications & Certifications

Selwyn Jones High School


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