Learning the art of a good response can be the difference between securing the business and coming out empty handed. We'll show you how to write a great response so you can come out on top.
The Early Bird Gets the Worm
Responding quickly to a customer's enquiry means that it's still fresh in their mind and they are not kept waiting. Doing this will ensure you're already off to a good start - if your pitch is good then it's not uncommon for a customer to hire the first Pro they hear from.
One way to ensure you can reply to your customers very quickly is to enable one-click response. One-click response lets you set up a standard message that can be sent to customers. Once enabled you can reply to any Bark with this message in one click - even if you're just using your phone on the move. You can then follow up later with a personalised response.
Perfect Your Spelling & Grammar
A well-written reply is far more likely to get chosen by the customer than a poor reply with lots of errors. Simple things like using correct spelling and grammar, ensuring proper capitalisation, and double-checking your message before you send it can mean the difference between being hired and being rejected.
If you're frequently on the road and unable to take the time to craft each reply while you're travelling, consider enabling one-click reply (see above) to carefully craft one single message that you can use for all of your customers.
Be Easy to Contact
Once you've sent your reply to the customer we don't restrict the way you can talk to them - they can call you, email you, or meet with you face-to-face. Make it as easy as possible for the customer to contact you by making sure you include all of your contact details in your reply, and making sure they're on your profile page too.
It's not uncommon for customers to contact you quickly after receiving a quote, so try to be available to take their call after you've sent your message, in case they just want to hire you there and then.
Address The Customer's Specific Needs
Sometimes projects are suitable for a cookie-cutter response that's the same as many others, but often a customer is looking for something quite specific. Considering their individual needs when you reply can make the difference - if they feel you've put the care into thinking about their specific situation, they're more likely to hire you. Take a look at this photography response from Terry for a good example.
Provide a Quote When You Can
When you submit your reply to a customer you can provide a quote, such as a price per hour, per session, per head or a one-off charge. Customers respond well to pros who provide a quote with their reply - even if it's just a rough estimate and something that's open to change as the requirement becomes more clear. It provides a ball-park idea of the price range you're looking for, and helps them decide whether or not you're the pro for them.
If you can't provide a quote immediately, explain what you'd need to give a quote to the customer, so that they know what additional information they should provide to you. The longer a response goes without providing a quote, the less likely that pro is to win the business.
Sell Your Business
Remember that you will not be the only pro replying to each customer, and the more clearly you can explain why they should work with you the more likely you are to win over the competition. Consider mentioning the great reviews you have on your profile, the official credentials that help you stand out, the care and attention to detail you provide, or whatever reasons you think the customer should have to work with you. Take a look at this example from personal trainer Jim.