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Woof Gang Bakery & Grooming Las Vegas

North Las Vegas

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3.5/5

35 customer reviews

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16 April 2022

I have recommended Woof Gang to all my family and friends who are now loyal customers too. We love to support this small business where the owner (Chin Li) treats you like a friend, calls you by name and insists on carrying out the bags that are bigger than she is! Lol I have shopped here for years and I will continue to be a loyal customer because of the above and beyond friendly service, the advice and the knowledge I receive every time I go in...Mojo and Karma also appreciate you and your treats Chin Li! More...

Reviewed on Yelp

15 April 2022

Seems like shes in a hurry or something and it was only 4pm. She told us  whatever you see in here thats it. But we didnt even ask her anything. So ok.

Reviewed on Yelp

10 April 2022

The owner needs a lesson on customer service. Horrible!! She showed a pure lack of accountability for her mix up with an appointment that was scheduled well in advance. I understand people make mistakes and a sincere apology would have been great. Instead, there was a total disregard of our business and was insistent that it was my mistake with a rude and "o well" attitude. I will never use the sky canyon grooming services or will I ever recommend. I have moved on to a different groomer at Pet Smart, who's groomers and customer services are top of the line!Your response shows no accountability for your lack of customer service. You are very much aware  that this was not an online appointment! Again, your generic response just shows that customer service is a priority. More...

Reviewed on Yelp

23 March 2022

I adore the owners here and so do my dogs! Fantastic food selection with everything from chicken, fish, to kangaroo available! Also, they have the cutest treat selection and are wonderful with grooming More...

Reviewed on Yelp

23 March 2022

The best place to buy food and dog treats! Very helpful and friendly people  Support small business!!!

Reviewed on Yelp

22 March 2022

We love this business. The owners are welcoming and helpful. They always give our dogs a treat. The owner helped bring our foster dog out of his shell as he took a treat from her hand. Thank you for all you do!

Reviewed on Yelp

10 March 2022

I want to start off this review by stating this review is NOT for the groomer but rather the owner, Chinli (I apologize for any name misspellings). When I moved back to Las Vegas in 2018 I was looking for a new groomer and based off of reviews chose Woof Gang Grooming. It was a great few years, even when I moved to Henderson I still made the trek for how great of a job their staff did. I was in the parking lot 8 minutes prior to my dogs appointment. While getting him leashed I get a call stating the last minute cancellation, it was from the groomer themself. They had a personal emergency. Their personal emergency is not my business to share. I agreed over the phone, family is always first. I did however make a long drive can any other groomer there squeeze me in? They placed the phone over to Chinli who also stated they just found out about said emergency. Again, totally fine, life happens. But as I'm sure most, if not all, of us are impacted by inflation of food, gas, services, etc. I mentioned I literally just filled my tank was there anyone else to squeeze me in?? She said no they were busy, I didn't even mind waiting as at that point I was already on that side of town. I asked at least for a nail trim, figuring a different person would do it and at least my dogs nails would be trimmed. She said to come in. So I did, they took him back and with a straight face tried to charge me $20 for a simple nail trim, when I usually spend about 50 (not including a nice tip) on a full groom. Again, I get it, inflation. I asked how about a discount since I had to drive all the way here? You would have thought I was initiatiating some kind of conflict. Chinli raised her voice at me, through up her hands and shouted then don't pay! She proceeded to speak very loudly, using unprofessional words. She humiliated me. As much of a smaller woman she is, again in this time you never know hostility comes in all sizes. I called a friend, also a client, so she could listen in on how I was being spoken to. Chinli was even on the phone, the person on the phone thought they were talking with them like that!! She said after her colorful choice of words not to come back, find a different groomer. I never raised my voice, I asked kindly to be worked in or a small discount for my inconvenience. To be publicly humiliated is UNACCEPTABLE. They have lost not me but 2 other clients, 1 of them my witness who I called. Shame on management/ownership.  No one deserves to be treated like that, your loyal clients keep you in business.*I would like to share an update. Upon reading all of their past negative reviews this seems to be a common practice with her attitude. There was an issue that was resolved where the groomer mishandled my SENIOR dog, cut his belly and made his rear leg limp. He is not a jumpy dog. Funny how no one ever complained to me about him all this time because I would have respectfully taken my business elsewhere. And because you personally rectified the situation back then- I was very impressed because I thought you were genuinely concerned. Again, look at all of your negative reviews. The phone call you were on-- You said to the person on the other end, oh no I am not talking to you. I have no reason to lie about that. And if I was being petty I wouldn't have said what an impressive job you did on handling the issue back in 2020. Because who wants to see their pet hurt at the groomers? Again, shame on you. Please don't slander me as I am aware of the words I said and was trying to be squeezed in to avoid the very long drive, I was understanding and did not keep anyone hostage. I did not call the groomer out because she did nothing wrong. Future customers and current ones please be aware and do your homework if considering this grooming establishment. This was honestly the first time I ever heard no one wanted to groom my dog!! More...

Reviewed on Yelp

11 February 2022

Bubba LOVES it here!!!  The owner has a bully so she are very aware of how to help us new parents care for our little Turkey!  He gets loves and treats!  She makes her own treats! More...

Reviewed on Yelp

11 February 2022

They are so incredibly kind, loving and knowledgeable! Bubba loves his visits here! The owner makes homemade treats even. She’s so talented!

Reviewed on Facebook

25 January 2022

In response to owners comment the lady never apologized she became defensive immediately.

Reviewed on Yelp

20 January 2022

The groomers are awesome at Durango location. But the lady that does the money and booking dates is rude and defensive. Ive been coming here over a year and tip well and bring gifts to my groomer. I bring my dog in every 3rd Thursday at 8am prompt, and today they didnt have appointment. I asked her when is the appt? They didnt have one and I asked how she was going to rectify it and she had attitude and told me I wasnt going to take it out on her? When i said i want to see you write in time and date from now on she said dont talk to me like I'm a child. Are you kidding me? I'm handicapped and elderly and this is their customer service? She didnt apologize to me she wanted to blame someone else. The owners are nice but not worth seeing this lady ever again. I was upset that precious had no appt. But she could have said let me see what we can do. Instead she was offensive to me. Not ok More...

Reviewed on Yelp

14 January 2022

I was a bit worried dropping my dog off here for a grooming as I've never been here before. Needless to say the service was amazing and they did a great job on my dog. My dog is 50 lbs and usually takes a groomer over 4 hrs to clean up, they did the job in an hour and a half and did a great job! I'll be bringing my pup in here more. More...

Reviewed on Yelp

23 November 2021

I'm so upset I asked for them to teddy bear my doodle and they cut him so short. he looks horrible. his hairis un even. They didn't comb out his tail or cut it. So his whole body is short and he's got a raggy tail. Spent 100 dollars for a horrible job. More...

Reviewed on Yelp

23 October 2021

Wow !! Lisa did an amazing job wi my baby shitzu Love this place treated my baby like a princess

Reviewed on Yelp

10 October 2021

It was our first time taking Napoleon to Woof Gang. We are new to the area and he can be a bit shy around people and dogs, so we were nervous taking him somewhere new but everyone was so friendly! They were so sweet to him and made him feel comfortable. Even while scheduling the appointment, I let them know how he is and they recommended an ideal appointment time to make him feel more comfortable. They also have a wide variety of treats, toys, and other accessories for your pups. Everyone was super friendly and they made the experience great for him, and also for us! We'll definitely be going back! More...

Reviewed on Yelp

25 September 2021

I took my dog a few months ago for the whole grooming experience at the N Durango location.  I walked in, just to check the place.  I was greeted by a lady, most people came into the store to buy treats for their dogs.   The lady whom I believe to be the owner asked me if my dog needed a haircut; I told the lady that my dog (dwarf pomeranian) is difficult and won't let some groomers work on him.  She said it was okay, she played with him for a while, I was hesitant, but she said he was going to be okay.  I told her I want the teddy bear style, and even showed her a picture.  I told her if there are issues to please call me to pick him up. When I went to pick him up, my poor dog was so scared that he ran to the door to get out of that place, he was shaking, not to mention that my poor dog looked like a "rat" they shaved him, and that was not the haircut I asked for.  I was charged $65 for just the haircut, I noticed his nails were not clipped, still long or his ears clean, as per their grooming package on their website.  The lady said, he did not need them.  I was like... but that was part of the package, right?  All she cared was for me to pay her...   I was so mad, no wonder I was the only customer in the place. When I went to the back to tip the groomer, just to see who turned my dog into a rat, because my poor dog looked awful, just look at the pictures.   All I have to say, that the groomers in the back: a male and a female, they did not look like professional groomers at all.  I was so upset! Then, the store lady gave my dog some treats that he did not want, bcs he was scared and kept running to the front door to get out.  Not sure what happened, but my dog was scared and shaking when I put him in his car seat.  I will never take him back to this place.  I will never go back to that place, and will not recommend this place.  I do a better job at grooming than their "groomers".  The couple that I groomed my dog, they do not look like they have any professional training as groomers, and they do not look like groomers.  Just look at the picture... all they did, is shaved my dog, I am still pissed! I cannot believe I paid for my dog to look so bad, just look at the picture of what I asked vs that they did to my dogOn top of everything, you refused to honor the military discount that supposed you advertise in your website.--////---Reply to owner's response: You knew I was not happy at all, not sure how did you get that impression from me...?!  Did you see how my dog looked like? And the fact that you are saying  that my dog was "very matted" it is a lie. This is a dog that is well cared for.  His fur has never been matted to the point that it is impossible to groom. You NEVER mentioned anything about his fur being matted, When I picked him up and he was shaking and running to the front door.  His behavior worried me, never saw him like that after being groomed. Remember, Pomeranians only get matted on the lower layer fur (undercoat) mainly to protect them from the sun, not the upper layer! I am very disappointed that you are lying to me on a public platform. I ordered my own grooming equipment (Flying Pig dryer, 2 grooming tables for small dogs, elevated bathtub, shampoos, conditioners, shears set, etc) during the pandemic to be able to take care of him, so I brush his fur daily. I have a glove, combs, and different brushes. I never had issues with his fur been matted at all. You know I was not happy, because you keep trying to give me free dog snacks, that he refused to eat fir some reason, and the only reason I went to the back was to meet the person responsible for grooming my dog, and the couple I saw in the back, who barely said a word to me; they did not look like professional groomers. They look like they take care of the place.  I have met many dog groomers, and the couple I saw in the back could not be groomers, there is no way. I read a review from one of your customers, and she complained about the same issue that instead of grooming the dog, you just shaved her dog, surprisingly you provided her with the same answer you just posted below that the dog needed to be shaved, because it was "very matted".  I drafted my review in Dec 2020, but I was still upset, and I got busy because of the holidays, etc., but finally decided to post about my first worse grooming experience. I think that your regular groomer was not available that afternoon, bcs the place was empty, and you had somebody with no training to shave my dog and make easy $65.  I made an appointment before, but I had to cancel and reschedule it to a later time, and I was told (you) that your groomer was not available after certain hours, and you did not have same day appointments available. I was surprised that your groomer was available that afternoon I walked in. Anyways, Just look at the pictures below: how happy he looked on the one from a professional groomer vs your "groomer". More...

Reviewed on Yelp

16 September 2021

Walked in to get my dog a cake or treats for his bday. I was immediately greeted and my dog was treated like a VIP! She gave him treats and all. She immediately got me a cake, and it was just a great in store experience, I'll be returning. More...

Reviewed on Yelp

3 September 2021

I love walking into this shop. I always experience great customer service and advice. No matter where  I live in Vegas, I'll still drive here. The two types of dog kibble I get are always in stock and my pups love the treats. My (deaf and blind) Shitzu/Maltese is so well taken care of while she is groomed. And it's the one place my Frenchie let's people cut her nails. I would recommend this place to any dog lover out there. More...

Reviewed on Yelp

1 September 2021

When you first start going here it feels like you found your happy place for your dog. But at the end of the day they all about money. Don't care about your dog. It's a front.  Once something happen to my dog he wasn't able to get groomed .. he healed got better an I explained the Issue an denied my dog of groom when he's perfectly fine after I been going to them for a LONG time every two weeks .  The owner Richard is racist. Very much non understanding but I'm sure if I was a white lady i would have been treated way differently . So you just take my money for all this time then denie my dog just because he had a previous injury that healed . My dog been going here since a baby. Then with no hesitation DENIE . More...

Reviewed on Yelp

27 August 2021

I've been bringing our fur baby here for 4years now and all I can say is they NEVER disappoint! I'm always happy with how handsome our doggo looks after he's been pampered. The owners schedule the appointments and run their business daily. It's always very clean and professional. My doggy lives for their amazing custom treats and they offer only the best products. Prices are reasonable and service is great! Thank you Woof Gang Bakery & Grooming for always taking care of our Fur baby More...

Reviewed on Yelp

18 August 2021

Great services! Very friendly and attentive staff.☆☆☆☆☆

Reviewed on Facebook

17 August 2021

We provide a professional grooming services for all breads.

Reviewed on Facebook

10 August 2021

Have had my dog groomed there several times before. Always one price then they went up. This past time they basically shaved her down and charged me 20 more. Seriously. Could you not call me to say it's going to be more so I could decide if I wanted you to groom ger? Consideration please and it looks like anyone could've done it. Taking a pass next time. Petco I'm sure isn't 70 for a 5 lb poodle. More...

Reviewed on Yelp

30 June 2021

Always did a great job on my Max , gave us some samples too although, my dog being picky wouldn't eat them . They are punctual too which I like .

Reviewed on Yelp

30 June 2021

My groomer move to Seattle so I I’ve been trying to find someone else. I took her here I’m telling you the groomer was a nice girl the front desk was so so the owner never even acknowledged that I was there…I spoke to her yesterday when I made my appointment. How is that a veterinarian across town helping with the dog because I do rescue and I was in a huge rush to get across town and get to my appointment on time. Only to get there to find out that they’re running late and it’s gonna be at least three hours and I had a 1 o’clock appointment. So instead of calling me and letting me know they’re running late so I didn’t have to rush …Not even a courtesy call to let me know to bring her in an hour later at least. All I requested was if they flag her tail and I showed her exactly what I wanted and I asked her to make her the face tight I don’t like the schnauzer look so what did she do??? she ruined her tail and gave her the schnauzer look. I When they brought her out I explicitly said I really wanted a tight face could you fix it please?? She took her in the back and all she do is trim the schnauzer look shorter. That’s not what I wanted!! I wanted a tight face they said. “Oh next time, next time when you bring her in then we will do it” they didn’t go back and fix it 🥲and they didn’t flag her tail or give her a tight face …. it was a very simple simple thing…. my request it was so simple but they were so far behind that she didn’t remember anything I asked, to her and she just did whatever she wanted anyway I will never ever ever ever ever go back or recommending them!! I’m putting it on my Mount Charleston group and I’m putting it on my lost and found group to never take your dog there. You could’ve fixed it and you didn’t want to so I’m not coming back next time are you kidding me there’s going be a next time They didn’t even ask for shot records when Adrianne owned this place you had to bring in shot records… And they were on time and they groom the dog the way you asked, my request for not out of the ordinary, it was extremely simple and they told me next time when they could’ve fixed her face right then and there they refused just next time when you come in next time next time there is not gonna be a next time $65 down the drain More...

Reviewed on Facebook

14 June 2021

Absolutely wonderful grooming experience for my pups! Will be going here from now on.   This place is so cozy and adorable with lots of yummy healthy dog treats.  Best part, With my previous groomer my dogs would sit there for 6-7 hours.  Woof Gang got us in and out in less than two hours and my fur babies look adorable! They fuss over your babies and are so kind. Can't go wrong! More...

Reviewed on Yelp

13 June 2021

I see the ( owner ) responded to my negative comment about their grooming service, in regards to how this so called groomer treated my dog. As per my phonecall conversation with Michelle! NOT!  to cage my dog as he has never been caged before prior to my arrival. After dragging my pet into the back grooming area, the same ( groomer ) returned stating.                ( I CAN'T GET YOU DOG IN THE CAGE! ) Communication is EVERYTHING!  It's evident this never transpired between Michelle whom she should have spoken with. And never passed on message, that  I stated when I made the appointment about not to cage my dog.Sure the store is FULL of treats, and that's great if that's what you want to purchase. The owner posted, I hope you find a groomer that comes up to my expectations!!!NOT very professional of you to make such a comment, however.  I have found a groomer that listens to a simple request not to cage my dog, and have him groomed without having any issues. I hope you thrive and continue to sell lots of treats, that's my suggestion to you. And leave the grooming to professional groomers that have some compassion towards our pets. More...

Reviewed on Yelp

11 June 2021

I called Woolf gang bakery & grooming today 6/11/21 for my dog to be groomed. I made the appointment, as per the norm I'm alway five (5) minutes early ( no big deal )One of the employees / owner had pointed to me as the groomer emerged from the door leading to the back room where the grooming takes place. The groomer asked the dogs name and had he ever been here before, I replied no. She then asked if the dog was ok with people YES! of course, she then asked will the dog be ok if I have to pick him up. I replied I don't know the dog doesn't know you!!!  Words were exchanged ( not unpleasant )  she then asked me for the dogs leash. At this point she was pulling the dog chocking him with his collar, I  walked over to assist to get him into the back grooming area. Their must have been at least five (5) to seven (7) dogs back there. I waited until I was called to fill out their card, I started to fill out the card, the next thing the groomer came back out to the front area saying ( I can't get you dog into a cage ) !!!!! I thought they were professional dog / cat groomers??? I guess not, I looked on Next Door and seen this review from a lady about her cat. She stated it's scary what goes on behind closed doors. PS    I think twice before you that your pet to this so called groomers. More...

Reviewed on Yelp

15 May 2021

This place is amazing! My fur babies have been there twice and I couldn't be happier with their service.  Very caring people and great customer service. 100% recommended.

Reviewed on Yelp

6 May 2021

Went here today to look around while my daughter was in subway and that visit alone was enough for me to drop petsmart totally. I ended up getting treats and a couple of food samples for my little puppy. The staff was very friendly and professional. I will definitely be back! More...

Reviewed on Yelp

5 May 2021

Always great customer service! If they don't have the cat food i buy in stock, they'll call their other store in Skye Canyon & ask them to hold it for me. Richard & his wife are great. Their stores are always clean & well stocked. More...

Reviewed on Yelp

25 April 2021

I love Woof Gang! They are always able to fit my dog in at convenient times and do an outstanding job on my dogs cut. Highly recommend!

Reviewed on Facebook

17 April 2021

They really know how to take care of Miley my golden retriever. She has a previous person butcher her hair, might have been me thinking I can cut my own dogs hair. They fixed everything that I did after a COVID hair cut  also the treats are her favorite! More...

Reviewed on Yelp

10 April 2021

Went in today to look around and ended up getting my pit bull a kong and toy. Definitely will be back as their treats look great! My pittie is allergic to chicken and it nearly impossible to find treats with no chicken. More...

Reviewed on Yelp

6 April 2021

If you want to treat your fur baby this is the place.  Any puppy occasion they have your treat.  Or if you are like us and want to spoil you baby this is a perfect location to pick a treat or toy! ! It's a sort friendly location with a friendly and delightful employee.  She made us confortable and not rushed in picking the perfect treats for our precious pup.  The selection of toys was great for a range of big pet and itty bitty stones.  And we can't forget the great bandannas. More...

Reviewed on Yelp