TW PRO Carpet & Upholstery Cleaning Services
West Raleigh
(134)
West Raleigh
(134)
134 customer reviews
Nicole
TW Pro was recommended by a friend and based on the good reviews I decided to give this company a chance. This was a huge mistake and waste of money. This is the worst carpet cleaning company I ever done business with. My appointment was on July 9th at 1:30 PM and Tremaine arrived at 2:20 PM. Then he loaded up his equipment and left my front door wide open allowing flies to enter my home. After he finish cleaning my carpet he yelled my name twice as I was writing his check, telling me I need to hurry up because he have another appointment. Later he texted me apologizing for being rude and invited me to dinner, which was completely unprofessional. To top it off after my carpet dried it was hard, crunchy with residue and did not smell fresh. Also, one of my rooms that was cleaned has visible stains on the carpet in several areas. I contacted him about the issue, but he said he was busy working and brushed me off. I am highly displeased with this service and do not recommend this company. More...
Michael B.
The TW Pro Carpet team did an awesome job on my carpets! They showed up on time and were polite and professional, I've used them twice now and will continue to call on them for future needs.
Reviewed on Yelp
Miaya
Best price in town! My service technician, Tremayne, had great communication and punctuality. Will definitely request their service again!
Reviewed on Google Maps
D M.
TW Carpet Pro did a PHENOMENAL job cleaning my carpets!!! Tremayne was professional, courteous, timely, and the appointment was easy to schedule. He did a fantastic job of treating and cleaning my carpets! I am so very glad that I contacted him. I definitely plan to utilize TW Carpet Pro again and have already told my family and friends about the great experience that I had. In short, if you are looking for an expert, professional, quality carpet cleaning company to provide spectacular service and great prices, you should contact TW Carpet Pro! More...
Reviewed on Yelp
Jason Hall
Excellent work, great communication, very professional... Highly recommended!!!
Reviewed on Google Maps
Mindy Ferguson
Did a fantastic job! Our carpets were so terrible and he got them looking so clean! I will definitely use them again!
Reviewed on Google Maps
Carolyn Swanson
Tremayne did an amazing job on our 12 year old Berber carpets. We never thought it could look this good again! Tremayne completely took his time and did a thorough job and the results were fantastic! Totally recommend TW Pro Carpet-Upholstery!! More...
Reviewed on Google Maps
Jeramiah Jordan
Tremayne did an excellent job cleaning my couch and area rug. They came out looking like new, and as an added bonus, they smell great too! He was on time, reasonably priced and very courteous. More...
Reviewed on Google Maps
Thembi Mdachi
Excellent job done, arrived on time, very professional service provided for a last minute task I had. Flexible schedule and friendly attitude. Highly recommend TW PRO for any upholstery cleaning needs. More...
Reviewed on Google Maps
Everett Gilbert
Was referred by my daughter and discovered an awesome company to clean daycare carpet. So awesome ,we requested that he return every six months.
Reviewed on Google Maps
Sharon Bullock
I had some issues with a recently purchased sofa from Overstock in Knightdale. It had a moldy smell. The technician treated and deodorized the entire sofa. Im keeping my fingers crossed. 2 other rooms, stairway and hallway were also cleaned. Im very satisfied with TW and would recommend them to others. Make sure you ask for the Groupon discount. More...
Reviewed on Google Maps
Zeb Baiye
Excellent work!
Reviewed on Google Maps
Am Delfft
Came in time and get the job done quickly. Highly recommended!
Reviewed on Google Maps
Kimberlee Polonski
First time using TW Pro Carpet cleaning but it definitely won't be my last. Ease with appointment making and someone who shows up when they say they will. Excellent service from beginning to end. All of my carpeting came out phenomally clean and I am a bit on the fussy side. Pleasant, thorough, hardworking and reasonable. Highly recommend! More...
Reviewed on Google Maps
Clarissa
Tremayne was very professional, prompt, and affordable. Carpet looks amazing! I will definitely utilize his services in the near future.
Reviewed on Google Maps
Kierra Royster
Excellent service! Very responsive in timely manner and does a wonderful job at a great price. Definitely recommend their services.
Reviewed on Google Maps
Dayonte Glasgow
Tremaine( Im almost positive i spelled it wrong) lol was ammmaaazziinnnngggggg, He worked a miracle on my carpet. Will be calling him again to clean my sofas.
Reviewed on Facebook
Freddie Jones
Rated highly for: QualityDoes a great job. Made my carpet look brand new. Best in the business. 5 stars!!!!
Reviewed on Google Maps
Miss Nonchalant
This was my 2nd experience with TWPC and I was not disappointed! Tremayne is AFFORDABLE, punctual, professional, friendly, and more! The techy in me loves his automated scheduling, reminder, and payment system. This makes everything seamless and easy. I will continue to use his services exclusively for our home!!! ~AC~ More...
Reviewed on Google Maps
Susan O.
I had my sofa cleaned and Tremayne did a fantastic job! He was courteous, professional and most importantly... on time! Highly recommend this company.
Reviewed on Yelp
Latarsha Silver
I am completely satisfied with the work of TW Pro. There are several things that stand of for me and makes all the difference in the level of service. First thing is the ease of making an appointment online with the exact cost to be charged before the service. Secondly, I made an 8am appt and he was he at 7:58am. That speaks volumes to me. He came in professional and carpets look great. He did 3 rooms, hallways, and stairs in an hour. Great service. I will definitely have him come back. More...
Reviewed on Google Maps
Shirley Taveras
Great job on upholstery cleaning
Reviewed on Google Maps
Nancy Hart
Tremayne was on time, efficient and thorough. He did a good job with some stains I thought were impossible, including some spots from our sick cats.
Reviewed on Google Maps
Reychel Campos McGregor
I will definitely continue to use this service, professional, on time and my white coach stayed like new.
Reviewed on Google Maps
Shakyra Edwards
Tremayne was knowledgable, quick, and did a great job cleaning my entire carpeted apartment. Will use him again for upholstery and carpet cleaning. His prices are amazing too! Highly recommended! More...
Reviewed on Google Maps
Margie Madrid
Did a fabulous job cleaning our carpets! Tremayne was very friendly and personable. Highly recommend them! Will definitely use them again.
Reviewed on Google Maps
Margie Nantes Madrid
Tremayne did a fantastic job for us! Highly recommend and will surely use him again!!
Reviewed on Facebook
Wendee Santeramo
5 stars ⭐️ Great experience with this company. The technician was professional, timely, efficient and my carpeting looks beautiful. Well priced and have recommended this service to my family. More...
Reviewed on Facebook
Skye Saltsman
Service was excellent. I would recommend TW Pro and will be using this company again. Every stain came out!!! Our service man was was polite and did the job very quickly.
Reviewed on Google Maps
Cami Voorhies
Very easy to schedule online! They provide all the prices and details clearly. Super nice technician, arrived early, did not rush. Offered to do several decorative pillows for $4 more each. Very affordable. $129 for a sectional couch. Would recommend. My only feedback is to make sure to mention if the customer opts for credit card that you charge a surcharge. I would have paid with a check if I'd known. More...
Reviewed on Google Maps
Amy Wall
Tremayne was a super nice guy and didn't mind that I added a last minute space to the cleaning. He was in and out in no time and the carpets look great.
Reviewed on Google Maps
Kiyda
I had the pleasure of working with TW Pro Carpet & Upholstery Cleaning today. I wish I had a before and after of my carpet, He did an amazing job. I have a 3 yr old so a lot of stains and I need to have the carpet clean since I was moving out of my condo and every stain up was removed. I definitely recommend and support this business. More...
Reviewed on Google Maps
Susie Holmes
Great service! Tremayne is friendly and professional. He does a great job of thoroughly cleaning the carpets. Definitely recommend!
Reviewed on Google Maps
Sha Kiyda
I had the pleasure of working with TW Pro Carpet & Upholstery Cleaning today. I wish I had a before and after of my carpet, He did an amazing job. I have a 3 yr old so a lot of stains and I need to have the carpet clean since I was moving out of my condo and every stain up was removed. I definitely recommend and support this business. More...
Reviewed on Facebook
Amy W.
Super friendly and didn't mind that I added on a space that I had forgotten about. The carpets look great.
Reviewed on Yelp
Cameo E.
Very easy to schedule online! They provide all the prices and details clearly. Super nice technician, arrived early, did not rush. Offered to do several decorative pillows for $4 more each. Very affordable. $129 for a sectional couch. Would recommend. My only feedback is to make sure to mention if the customer opts for credit card that you charge a surcharge. I would have paid with a check if I'd known. More...
Reviewed on Yelp
Carrie Graham- Pridgen
Did a beautiful job on my carpet! I’m thoroughly satisfied. So glad I found this company. Arrived on time and affordable. Will definitely be using again and referring.
Reviewed on Google Maps
Athena Steffenhagen
TW Pro was a joy to work with from scheduling to completion. Communication up to the appointment time was fabulous. They informed me how to have my house ready to go. Arrived on time, and was extremely friendly. Our carpet was very bad as we had a dog who had a urinary issue. When Tremayne was finished our carpets looked fantastic, and all the stains were gone. I will be recommending TW to all my friends and will be using them in the future. More...
Reviewed on Google Maps
Patrick Clark
Really appreciate the service! I will use TW PRO from now on. I almost feel bad for using the Groupon and advise anyone to call first to schedule an appointment. Groupon and Living Social do not deserve to take a cut on the already low price! More...
Reviewed on Google Maps
Tracey Dragoon
TW did a great job on our carpets and he definitely had his work cut out for him since we have 3 cats, 2 dogs and a child! Not only did he do a great job, but he was very professional and even though he was a few minutes late he let us know that he was running a little behind which was greatly appreciated. He was kind, professional and incredibly affordable! We will absolutely be using his services again! More...
Reviewed on Google Maps
tory marsh
Arrived on time and was efficient.Did very good work and payment methods were on point
Reviewed on Google Maps
Bob Thibodeau
While we had an initial problem with scheduling, Tremaine called and made arrangements to come right over and do my carpets. He arrived well within the time he told me and did an outstanding job. Mistakes and problems occur in the course of business, it's how they are rectified that counts. TW Pro Carpet knows customer service and how to treat the customer. A lot of businesses need customer service lessons from them. They do outstanding, professional work and you won't be disappointed in how you are treated, the price and the job they do. More...
Reviewed on Google Maps
Sara Hershaft
He was professional and did and amazing job w my furniture, knowledgeable and very affordable. I highly recommend his services to anyone that need furniture clean! Best part they look brand new and smell wonderful ! Ty TW We be in touch for the other ones!! More...
Reviewed on Google Maps
Lorraine Mc
He was on time, worked quickly through all the rooms and was able to make my carpets look like new again. Price was what i was quoted. I will definitely use him again next time! More...
Reviewed on Google Maps
Tiffany Harper
Tremayne is absolutely great. This was my first appointment and it most definitely won’t be my last!!! He was extremely professional and respectful and not to mention my carpets look amazing!!! Thank you !!!!
Reviewed on Google Maps
Brandon Robinson
Tremayne just saved me hundreds of dollars. My wife wanted to get a new living room suit and I suggested we try and get the suit we have cleaned. He did such a great job on our suit that my wife is just searching for Pillows now. Thanks again TW. More...
Reviewed on Google Maps
Carrie C.
Wonderful service! Very professional, thorough, and well priced. We have a dog that sheds heavily and now our sectional and area rug look brand new!! Highly recommend!
Reviewed on Google Maps
Kimberly Willoughby
Will definitely be calling again for any cleanings in the future! Treymayne was ontime, professional, and the carpets came out looking brand new. They live up to everything they promise. Would highly recommend. More...
Reviewed on Google Maps
R Keyes
TW PRO CARPET -did an excellent job of cleaning my carpets.Took great attention of some bad stains .Very professional and I would highly recommend them.
Reviewed on Google Maps
D K Brown Grant
My carpet is beautiful again!!! Great job Mr. White. Thank you!
Reviewed on Google Maps
