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T

The Repair Guys L.L.C.

Sandalwood, Arizona

(92)

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Get a free quote from this professional

Reviews (92)

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5/5

92 customer reviews

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14 December 2019

Hands down, the best experience I have had with ANY home services provider. They are passionate and meticulous about their work. They communicated before, during and after the job exceptionally well. That included sending pictures on what they were doing when we were out of town. They fixed some things that were not part of the roofing job because they saw them and were able to address them and then didn't charge us for them. They called to say when they would be here, asked if that was convenient for us, then showed up on time. They are not the cheapest, but they convinced me their product was far superior and worth it. And that was before I witnessed the quality of their work. Someone here wrote 'you're nuts if you use anyone else.' I now know what they mean and fully agree. Keep up the great work guys. More...

Reviewed on Yelp

8 November 2019

We finally had our roof sealed by The Repair Guys. I can not express my appreciation enough to these guys.JD worked on our roof. He was so nice and gave us play by play information on what he was doing. My husband went up there and even did a little labor. JD would text me to keep me posted. We can already feel the difference in the temperature in the house. Great products! Great job! Great guys!Ryan thanks for the pups treats! More...

Reviewed on Yelp

8 October 2019

If you use anyone else you're nuts!!These guys are the best!!I asked them to help me with a roof test because Anderson Windows continually thought it was our roof making a coupled windows leak. Ryan and Kyle came out and did a proper water roof test and proved it wasn't the roof.Anderson Windows roofing contractor came alone and I don't think I saw a ladder in his truck. WTH!?!?Anyways, the Repair Guys are fabulous, honest and knows how to do things right!!!Thank you Ryan and Kyle. This has been a frustrating year dealing with Anderson Windows. More...

Reviewed on Yelp

15 July 2019

We had a roof leak and some stucco repaired by The Repair Guys and are thrilled we found a company that we feel we can trust.  Prior to contacting them I had three other companies come to provide estimates, which just ended in a list of itemized costs via email with very little explanation of the work that actually needed to be done. Not only were The Repair Guys helpful over the phone while making the appointment, but after their inspection, they took the time to explain their findings, showed us pictures of the areas that required repair, and gave us the best deal. Once they finished repairs, they sent us pictures of the work they'd completed, and the area has not had any leaks since (work was completed in March 2019). Very happy that we found The Repair Guys! More...

Reviewed on Yelp

8 July 2019

Thanks for the rapid and candid feedback Kyle!

Reviewed on Yelp

21 June 2019

I can't praise all the employees at The repair guys enough!! My experience with The repair guys from start to finish has been exceptional. They were very polite and helpful over the phone. They came out and inspected my roof and shortly after emailed me pictures from their inspection along with a detailed email of what they inspected and recommended repair wise. We were able to work out which items I wanted addressed and agreed on a plan. Their quote did NOT change after the work was completed... no surprises or additional funds requested!  When they showed up the next day they were ready to work & ON TIME!!  They were clean, efficient, polite and EASY TO WORK WITH!  I wish they did ALL types of home repairs as I would use them over and over again because they make it easy to work with them and keep to their word.. which in a labor related environment companies like the repair guys are far and few in between. Definitely go with these guys over the rest!  :) More...

Reviewed on Yelp

27 May 2019

These guys just repaired my roof (May 23, 2019).  I had to wait a month, but it was totally worth it.  They did a fantastic job.  Devin and Rubin were unbelievable.  They gave me an estimate, and repaired the roof at that price.  They communicated with my by phone and email throughout the entire process.  I cannot say enough positive things about my entire experience with them.  I went on my roof to look at their work, and it was flawless.  These guys are way good!!  I was so impressed with everything, I asked them to perform an annual inspection on my roof.  I absolutely trust them.  Don't waste your time with anyone else.  Call these guys. More...

Reviewed on Yelp

8 May 2019

I would use The Repair Guys L.L.C. again very satisfied with work they did for us.

Reviewed on Google Maps

2 May 2019

This is just for their customer service.   I asked for an inspection and estimate and I I got a quick, professional, polite and apologetic response.  This is what we all should expect from people that own a business of any kind.  This is only part of the reply as there was more explanation.   Hi Greg,Thank you for reaching out to us regarding your roofing needs.  Unfortunately you fall outside of our service area at this time.  We are slowly growing, but we are still a very small repair company, and we just don't have the manpower at this time to serve the entire valley without spreading ourselves to thin and compromising quality (although we hope to be valley-wide by late 2019 or 2020).We regret not being able to help you at this time, we thank you for reaching out to us, and we wish you luck with the project.Professional Regards,Ryan Perry Estimator & Field Supervisor------------ More...

Reviewed on Yelp

18 April 2019

In spite of the The Repair Guys not being able to take on my roofing needs due to not yet servicing my area and not yet handling my style roof, Ryan took the time to give me a call & explain.  Great Customer Service goes a long way! More...

Reviewed on Yelp

12 April 2019

Ryan is the most helpful, knowledgeable, thorough and kind contractor I have ever encountered. He values the customer and provides exceptional service. It is obvious that he takes pride in his work because he goes over and beyond, which is very much appreciated. More...

Reviewed on Yelp

9 April 2019

Professional, responsive, great communicators! When people climb up on your roof, it's pretty impossible to know a) whether the problems they claim to see are real or not, and b) if they've really effectively addressed them. These guy spent loads of time showing me real pictures of the problems they found, discussing the solutions that were right for us, and then showing us the photographic evidence of the fixes they did. That really made us feel like we got value for money, and made it well worth the significant wait for them to come out (they got slammed after the fall 2018 storms, but communicated clearly and well about the expected wait times and kept or exceeded all their promises!).  I heartily recommend them to anyone! The work was delivered within the estimate even though they found/fixed more problems than they originally estimated. In short, fair, clear, expert, hard working guys. Thanks, Team! More...

Reviewed on Yelp

17 March 2019

I can highly recommend the repair guys for roof repair.  After recent rains my roof developed a leak in one location.  I had two large local roofing companies come out.  Basically, they won't do anything other than replace a very large section of my roof.  Neither company made any attempt to actually diagnose the problem.  I knew the repair was more localized based on what I could see from my attic space.  I then called the repair guys.  Wade came out and in 10 minutes found the leak - showed me pictures.  Due to a cancellation, they were able to come out 10 days later and they repaired about 90sq ft of roof at a fraction of the cost these other companies required.  We had very heavy rains (3/12) shortly thereafter absolutely no leaks.  From my standpoint they're the best! More...

Reviewed on Yelp

20 February 2019

Dealing with roofing companies requires a leap of faith because you can only tell if the repairs look nice. The real test comes when it rains which isn't often in Arizona. Since it has rained a lot since we had our roof repaired, with no leaks, I can give this review with confidence.The Repair Guys were on time and within their promised schedule, and this during a very busy time for the industry.It was nice that they took and emailed a lot of pictures of their work as the project proceeded, and even invited me onto the roof so they could explain what they were doing and why.And I can say that they went above and beyond to make sure the roof was water tight.Really happy with this company. I trust them. More...

Reviewed on Yelp

15 February 2019

Was servicing the pool at the house these guys were workin on. Had a small issue with one of the crews but the owner Ryan personally called me and went above and beyond to make it right.

Reviewed on Yelp

29 January 2019

I am so thankful to Ryan for making an exception and coming to do the repairs for us. Wade and his crew were very friendly and professional. They showed me all the stucco issues and roof problems. I feel for all the work the price was very reasonable and having a crew that was so honest is priceless.We will have them coat our roof soon!Thank you Repair Guys I'm so glad we found you!! More...

Reviewed on Yelp

7 January 2019

I called several roofing companies for estimates. The repair guys were very competitive and provided the most detailed explanation of the work to be performed to address the roofing issues.  I was extremely impressed by Wade and Devin.  Great communication, and was willing to work Saturday to get the job done.  Felt like we were in good hands. Way to go REPAIR GUYS!!! More...

Reviewed on Yelp

2 January 2019

I bought a house that had some old interior wall staining on ispection.  I used these guys to open up some sections of my concrete tile roof over the stained area.  They removed tiles, cleaned the debris out of the valleys, replaced underlayment, and put everything back into place.  They took lots of pictures to show me some future potential problem areas.  Their work was done well, they know what they are doing.  After this monsoon season, no leaks-all is good. More...

Reviewed on Yelp

3 December 2018

Our roof leaked after the big storm in October.  We called several companies but all were too busy. Ryan returned our call and we got lucky with a cancellation for the next morning.  Two workers came at 7:15 am.  They gave us a good estimate with pics to see what was causing the leak.  They worked for several hours to complete the job (pics after) and hopefully we won't be calling them back.  They  claim to have a 97-100% no return call after doing a thorough job!  We did have some rain the day after the job...so far, so good! More...

Reviewed on Yelp

12 November 2018

I recently worked with the Repair Guys. After speaking with Ryan, he agreed to have his team look at our roofing issue. He said his team would fit us into their very busy schedule. We were out of town. They agreed to work on our roof without us being there. They talked with us along their process & sent us before/after pictures. They were very polite on each call with explicit instructions on their progress. We came home & found our property exactly as we left it. We found a hand written "Thank You" note in our mailbox. They cleaned up after themselves. We would HIGHLY recommend them to anyone having roofing issues. More...

Reviewed on Yelp

18 October 2018

The Repair Guys provide superior service and a superior product. Our flat roof was in desperate need of repair and we had water intrusion into the house. Ryan responded promptly even though they were inundated with work from the heavy rains in the area. Wade and Devin showed up promptly on the scheduled day and provided a detailed explanation of the proposed work with "before " photos. The work was completed that day and they walked us through what was done with photos of the work. They went the extra mile and fixed some additional things that were discovered all within the original estimate. We highly recommend The Repair Guys! More...

Reviewed on Yelp

10 October 2018

Unfortunately we don't live within the service area of this company and cannot discuss their roofing expertise (which we believe is truly deserving of their #1 status).  However, we can write about their A+ communication and customer care. The Repair Guys return phone calls! The Repair Guys care about their customers and even their want-to-be customers like us. They totally understand that not only do they need to provide roofing expertise, but they also need to provide customer service. They returned our initial telephone call requesting service.  The call was polite and caring.  They nicely explained they could not help us because of our location.  They then provided referrals.  When the referral stood us up, we left a message for The Repair Guys about our experience with the referral.  Totally unexpectedly, we received a telephone call apologizing for our experience with their referral!  Amazing!  Who takes the time to do that when it is something they did not cause and they can not control?  Answer: The Repair Guys. Don't think twice:  this company is #1 for a reason!  Call them now!  Special request to The Repair Guys:  please expand your operation so that our location is within your area of service. We know you have great care for your customers.  Now we want to experience your roofing skills!  Thank you for caring about us. More...

Reviewed on Yelp

4 October 2018

They were out of my service area but were very prompt in letting me know that they would have loved to help me with my problem but they only serve North Phoenix and not Central Phoenix.

Reviewed on Yelp

2 October 2018

I am a new house owner and taking this time to write this review after waiting for few months to really see how the work by Repair Guys would hold up. And I can now say they came out with flying colors !!  It was back in Feb 2018 when the interior of my home wall was leaking water badly during rains and I had no idea where the source of leak was. I called The Repair guys and setup an appointment. Huge thanks to Steve Mitchem to identify the leak in the roof and patiently walking me through entire process and making this easy for a first timer like me.  He made sure the entire process right from scheduling all the way to completion of work to sharing pictures of the roof work was just a breeze. The repair has now gone through few heavy rains and my roof is perfect with no issues at all. Big thanks to Steve and also Swan again at The Repair Guys for all their work. More...

Reviewed on Yelp

29 September 2018

This is an update to my earlier review in May, 2017.  My roof has now survived a significant 2018 Monsoon season and held up beautifully.  Ryan is your guy!

Reviewed on Yelp

8 September 2018

I had my roof damaged by storms a couple of times. Another company had "repaired" the roof and tiles kept coming off. I called the repair guys and Ryan took the time to explain why my roof was getting damaged and offered a possible solution to it. They were quick to respond, took time to answer questions and fast to come out and do the repair. There has not been another storm to test the new room tiles but I am confident they had done a great job and they stand behind their work. They even took the time to inspect the roof for any other problem areas. The prices are more reasonable. I appreciate the time taken to talk to us and repair the roof appropriately. I would highly recommend this group!! More...

Reviewed on Yelp

10 August 2018

These guys are 5 all the way.   Timely, detail oriented, honest, ethical, and performed exceptional work.   Ryan is also a very nice and genuine guy, and takes extreme pride and ownership of his business.     Highest recommendation possible. More...

Reviewed on Yelp

30 July 2018

Fast Yelp Response. Very Honest and reliable! Thank you for the great service. Repairs held up thru the latest round of storms!

Reviewed on Yelp

30 June 2018

They did our roof repair quickly and competently.  The men who showed up were very nice and professional. Took a wee bit of hounding to get the final email with the photos of the job, but other than that, they were great. I would hire them again.

Reviewed on Yelp

29 May 2018

The Repair Guys are awesome! Ryan Perry runs a great operation. His company is trustworthy and honest. I recommend them for all your roofing needs.

Reviewed on Google Maps

7 December 2017

We moved into our house this fall and knew we needed a repair guy to check out the roof since the previous owners did not maintain the property as needed.  Found the repair guys on yelp but also by recommendation.  Scheduled an appointment on a Tuesday afternoon and the repair guys came out the following morning.Steve and his assistant were extremely professional and pleasant explaining the roof details and what needed to be done. Coming from the north east where roofs are very different, his explanations and pictures were very helpful to us.He even told us the repairs will outlast the remaining life of the roof... Good news for us!  We were happy to get an honest roofer and not a typical salesman trying to sell us on needing a new roof!  Will definitely recommend to others! More...

Reviewed on Yelp

5 December 2017

I had several cracked tiles that I needed repaired. Justin and Steve were right on time and conducted a thorough examination of the roof. They took pictures of all of the issues which included tiles that have moved, cracked, clogged eaves, cracked grout, etc. They showed me all of the issues on their laptop. The roof is 23 years old so I had no doubt of what they were showing me. It wound up they replaced about 40 tiles. Because they no longer make my color roof tile, they had to find off color tiles. However, instead of placing them willy nilly so my roof would look checkered, they place all of the off color tiles under a two story eave so you can't really notice them unless you're looking for them. They then used those old tiles in good condition to replace the broken tiles throughout the roof. They also inspected the roof lining and did some minor patching on my patio roof. Price was reasonable for the labor and materials. More...

Reviewed on Yelp

23 November 2017

The Repair Guys did a re-coat on my flat patio roof and Justin and Steve did a great job.  They used a proprietary coating which is superior and will last longer than the material recommended by several other roofing companies.  Both of the guys were very professional, friendly and polite.  They also inspected my tile roof and did several minor repairs.  The re-coating job was done on time and the cost was very competitive.  Highly recommended. More...

Reviewed on Yelp

13 November 2017

The Repair Guys just completed a repair on a house we were selling. I'd made an appt with a different company originally. After waiting more than a week for my appt, the repairman called and said he was on his way and, oh, by the way, we're 4 weeks out on completing repairs and we have a minimum of $1000 . I was running out of time. I called Repair Guys. They were so accommodating and incredibly nice. I spoke to Ryan on the phone and Justin completed the repair. They explain exactly what they're doing and what the cost will be and they got everything done in a week. Highly recommend. More...

Reviewed on Yelp

4 November 2017

Fantastic! Steve was professional, communicative, honest, and friendly. This was a great experience and I definitely plan to use them again for the annual checkups. They recently did a project to fix about a dozen of our broken roof tiles, fixed some mortar/elbows, fixed some exposures on the roof, removed an old TV satellite arm, etc. They showed pictures before and after, which was very cool and appreciated. Thanks! More...

Reviewed on Yelp

25 October 2017

I wanted to wait until the end of the rainy season before I wrote my review. Just in case there were issues during heavy rain.   There were none.  These folks do outstanding work.   During the first real big rain back in July I notice water leaking into the house from around an air conditioning vent. I called the repair guys and they were able to come by the following work day.  They were very professional and after inspecting the area advised me were they suspected water was making it way through the roof.   (I know from experience that just because water is leaking though your ceiling in one point does not mean it's leaking through the roof anywhere near that spot). They pulled back tiles, replace a membrane, and fix a previous patch job that had failed.   I've called The Repair Guys back a couple more times over the,last 5 months.  To fix some tiles and some preventative maintenance.   Fair prices, hard work, great results. More...

Reviewed on Yelp

19 October 2017

Received fantastic service from The Repair Guys. I was able to make an appointment the same week I called and given an hour window for arrival. Received a call about fifteen minutes before my appointment to provide a more specific estimated arrival time.The team arrived on time and went up on the roof to inspect.They came back down with pictures of the cause of the leak, as well as some other issues they found on my roof. They gave me different options with prices for either repairing the leak, repairing the extra issues they found, and/or re-surfacing the entire roof. Based on their excellent price (estimate came in well below other estimates I had received), I elected to re-surface the entire roof.They were able to complete the work that same day. They sent me pictures of the whole process, which included repairing the leak, repairing blisters on the roof, and then re-surfacing the roof. They also cleaned out my gutters and other parts of the roof as a courtesy. Would absolutely recommend this company to anyone looking to have roof repairs done. More...

Reviewed on Yelp

5 October 2017

Ryan was easily the most genuine/trustworthy contractors I have worked with. Ryan gave me an extremely detailed breakdown about our roof that helped us make an educated decision on what to do. Ryan actually sent us to Stell roofing for an entire new roof and practically turned down our business, which showcases his honesty and desire to do solely what's best for the client. More...

Reviewed on Yelp

9 September 2017

We bought a house in November of last year and after some rain we saw two leaks. One in our living room corner and the other between the patio and the house in the backyard. I went up and put down some sealant in the patio to hold off the leak until I could find someone. I called The Repair Guys after searching all over for someone. Ryan came out, we went around the house and I explained what was happening. He went up, took pictures and went over everything with my wife and I. We went ahead with the work and both leaks over the living room and the patio had stopped. After some rain we started to see water in one of our windows, again we called Ryan. They came out to take a look and because it's coming down the inside of the walls, it's a hard thing to detect on a 2 story house. They did what they could but the leak is still there. NOW even though that leak is still there, I don't blame them at all for not finding it as I know it can be coming from one of the windows above that window as well. They took off the tiles on the roof and looked all over for the leak or signs of a leak but couldn't find it. I'm going to spend some time sealing up the windows myself and see if that helps because the only time the water comes in that 1st story window that is covered by the patio is when the rain is coming sideways and hitting the windows above. I did see a little water make it's way between the patio and house at a later time and called up Ryan, they were out right away, put down a very nice new almost plastic coating and the water hasn't been back since in the patio. Anyway work that has been done, they have been exceptional, professional and courteous of my family and my time. We all knew the downstairs window was a long shot and going to be a tough find going into it and I wish they had a clear sign of where it was coming. If the water hits the roof, no water in the window, if it hits from the side I'll see water. Again, the roof is perfect, I'm sure it's either an issue with a window or a crack int he wall. No fault of Ryan's or his team at all. If you need a good roof repair company, call them up. It won't be a waste of time or money. More...

Reviewed on Yelp

1 August 2017

I can not praise the Repair Guys enough! I was new to Yelp and Scottsdale but saw the Repair Guys on the top of the list for honesty, repair work quality and fair pricing. And Yelp and other customers were and are spot on.  The time to pinpoint my roofing problem for the reimbursable price of $29 was well spent. The under $1000 repair price vice the 2 "you need a whole new roof" for $14,000-$15000 I received from other companies made the decision easier.  However showing me the pictures of the roof damage before and during the work and after repair were priceless and reassured me that these "Guys" are the right folks to call.  Knowing too, that they would not offer to make a quick buck and quick fix, when a new roof would be necessary was very reassuring as well.  I totally trust Ryan, Steve and the entire team. More...

Reviewed on Yelp

31 July 2017

Steve and Jason came to repair my roof.  If I could I would gave them more then 5 star.First they call before they get here to let me know they was on there way.  They was here on time (5:15 am).Steve keep me informed with pictures and gave me the quoted.  They did not try to up sell me , they gave a quote and stayed with that amount.  You two guys are the very best.I will keep you name and if I ever need roof work again I will call you guys.  THANKS.;; More...

Reviewed on Yelp

16 July 2017

These guys were 5 star all the way on my roof repairs. From a detailed, thorough explanation of the quote, to quick communication, prompt scheduling and completion of the work. Professional, clean and fair. What more could you ask for? More...

Reviewed on Yelp

9 July 2017

I couldn't be happier with the service and work completed by Steve and his team at The Repair Guys.  I contacted them for a few roof tiles that had fallen off, and discovered that they could also repair several holes in my house from a woodpecker problem.  Steve came out the next day and did an inspection, then called with a detailed quote and scheduled a time to come out later in the week.  They were very professional and courteous when they arrived, and best of all they did a great job with the repairs.  I have already referred them to two co-workers!  Don't worry about looking for another repair company, you've found it with The Repair Guys.-Cole More...

Reviewed on Yelp

28 June 2017

Best customer service by far!   Ryan is very professional and gets back to you very quickly,  no waiting around wondering what happened.   I can't speak highly enough of his customer service and response time thank you again Ryan! More...

Reviewed on Yelp

27 June 2017

I didn't get any work done from this company because I am out of the service area but Ryan, the owner gave me a tremendous amount of helpful information that would help me to be able to do the work on my own. I have to give him 5 stars for the fact that he went way out of his way and sacrificed his time to help me and give me advice. More...

Reviewed on Yelp

24 June 2017

It TRULY is as good as it gets, when it comes to a roofing company!  From the very first phone conversation with Ryan, the owner, to Steve and Justin who came out to estimate and complete our roofing project, we couldn't be happier!  They were all very professional, kind, and honest!  Steve kept me well informed with the scope of the work with pictures and they completed the work for the amount they quoted, even though it turned out to be a bigger project than first anticipated.  Again, we couldn't be happier customers and would highly recommend them for your roofing repairs!  Thanks guys! More...

Reviewed on Yelp