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Superior Pools of Southwest Florida Inc.

North Port

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Reviews (5)

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5 customer reviews

26 June 2021

We did our pool remodel back in September of 2018. Right from the start it was obvious Ben (our rep) was very detail oriented and designed a beautiful pool for us. From the time they broke ground, until the pool was completed, they were here almost every day and answered all of our questions effectively. While I would highly recommend Superior pools, I would put this ADVISORY out there to anyone who is going with a travertine pool deck...MAKE SURE to have them cement your decking instead of a sand set! Our pool and travertine area is so beautiful, but each and every time we get a little rain, at least 3 pieces rock out of place! It's aggravating as heck and while I did question this method, I was assured it was customary to do it this way. Hind sight...I would have demanded a cement set! As I sit here writing this review, watching the rain softly bounce off my pool deck, I'm getting sad because I know my husband and I will have to go out and lift several pieces and reset them back into place 😖I just thought I might be able to save someone else from this preventable aggravation. 😬 More...

Reviewed on Facebook

23 June 2021

I have just completed a very large ($250k) pool remodel. The result is a stunning resort like pool, however the process has been a struggle and extremely flawed. There were many delays but I’ll chalk those up to Covid and materials shortages. However, I have paid in full and still call almost daily to get the final punch out complete. My firebowls are inoperable, I have a considerable sinkhole in decking, sone small decking areas to be addressed, and have received no manuals, paperwork or instruction regarding the operation and/or troubleshooting for the four pumps, dial-source heater, rain descents, chlorinator or fire features that were installed. At any price of a project, this is unacceptable. Their post construction(post payment) service is a 4/10. In my experience, Their construction teams are top notch. They have a Good design center. Knowledgeable sales team. However Management is weak. More...

Reviewed on Facebook

14 January 2021

Having a pool built is a huge investment in time and, of course, money. We started our journey last spring. During this pandemic year we were fortunate to have Canadian neighbors who were generous to offer us the use of their pool. Swimming in that pool became our major form of exercise and led us to wanting a pool and helped us choose the shape. After reading online reviews and comments on the app Next Door we chose Superior Pools as one of the companies to quote our pool. We chose four pool companies to speak with. I remember discussing the comments with my fiancé, Desiree, and mentioning that I could not find a bad review on Superior. Their quality and service was exceptional and they finish their pools on time. I found out from my research and speaking with neighbors that quality, service and finishing the pool on time were key. I encouraged Desiree to do her own research and she came back with similar feedback, even saying that one reviewer said they wished their house build was as trouble free as their Superior pool build was. Reviews in general led us concerned about work being subbed out. We both came away with the feeling that Superior Pools used the least number of subcontractors. We were told that Absolute Aluminum builds the cages and we knew from our own research that they were the best in SWFL. From the very first time we spoke with Ben from Superior on the pool build we found that he was most knowledgeable always offering suggestions on how to maximize what we wanted from a pool. Desiree and I are swimmers so we wanted a rectangular shaped pool. Ben encouraged us to research their website. He mentioned their site had several videos about the pool build process and testimonials from other buyers who chose Superior Pools. We followed that guidance as we had never built a pool before. We did our research. We reviewed other pool builder websites and ultimately received quotes from three companies. While we found Superior was a few thousand dollars higher than the others we kept coming back to quality, service and on time. Each time we spoke to Ben we learned something and always felt that his company marketed themselves as being the best. Having myself been in the business world I was not intimidated by that. I wanted the best pool. We signed our contract in late July. From the beginning Ben was transparent about the timing, what to expect and what was included in the price. He told us at the very beginning to expect forty work days to complete the pool from dig date to fill date. He told us Sarasota County was slow to review permit requests and he helped us with the docs that our in HOA needed. Ben also explained he would be our service person from beginning to end. Any questions we could come to him. Once the approvals came in our dig date was set. It even got moved up about ten days as other projects were delayed for various reasons. We met Larry Lipke one afternoon and he as the Construction Mgr was in charge of the build and we could call or text him any questions or, of course, reach out to Ben. Our pool build took forty-five work days and finished early December. A tropical storm came through SWFL about day thirty and a week was lost. So our pool was five days late, but with the weather issues and covid I think that is really good. After all said and done, communication was good. I had to remind myself that our pool was not the only pool being built, and weather and construction issues are always being dealt with. There were a couple times we got frustrated with timing. But, of course, we wanted our pool done yesterday. If you are having a pool built expect days when no work is done on your pool. We were home watching our pool build from the very first day. The work teams were always responsive to our questions and felt work quality was exceptional. We researched everything we could on materials and equipment. We saw that the pool equipment, Pentair, was the best and we visually inspected everything. We were very pleased with the tile and grout work. We had paid for upgraded travertine and asked for a few pieces for personal cosmetic reasons to be swapped out after they were laid. No problem. Once we made it to pool fill date we got very excited. About the same time as pool filling we were asked for our punch list. Larry met with us to review about noon two days after the fill. There were about twelve items and perhaps half were true issues. Others were questions on things remaining to be done. Later that same day Larry already had one of his guys stop by to start working them. The issues were very minor like tile we wanted more tile swapped out, grout cleaned up on a couple pieces of tile, some grout cement in the skimmer area. I will say, Superior's responsiveness to our concerns has been the most impressive of this whole pool build process. Not once did they come back and balk at anything we asked about. Always quick response. The service we have gotten from Pat & Cory for start up has also been great. You ask them questions and they do not hesitate to answer. They both came during the holiday break when their company was close. We end our 30 day start up this week and have pool school next week. We plan on having Superior maintain our pool for the first year. The pool maintenance team has been outstanding to work with. Looking forward to warmer weather so we can enjoy our new pool. Mike Wood & Desiree Brannon January, 2021 More...

Reviewed on Facebook

13 November 2020

We recently used Superior Pools for our dream pool and the entire process was seamless. The level of professionalism and personal connection was on point. Watching our pool being built was exciting and stress free. We never had to worry if something wasn’t being done correctly. Ben helped us through the entire process and Pat was super helpful with pool school. We highly recommend them to anyone! You will not be disappointed. Jill and Jon Charland Sarasota FL More...

Reviewed on Facebook

20 September 2020

Superior partnered with us to make our dreams come true. They set a plan and process, then executed it to perfection. Their products and attention to detail are hands down some of the best, if not the best in the business. Our experience was the complete opposite of our last pool build and their name speaks to the mission of their team. Superiors outstanding customer service and word sets them apart from others. Appreciate the entire team! More...

Reviewed on Facebook