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Sheraton Needham Hotel

Newton Upper Falls, Massachusetts

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5/5

557 customer reviews

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26 December 2019

Should have had free breakfast as quoted

Reviewed on Google Maps

23 December 2019

I give 4/5 stars to this property. The age and condition of the property has been described ad nauseum in previous reviews. We had an issue with the plumbing in our bathroom on our first night which was not handled very well at the time: We checked on around 4pm, noticed a puddle on the floor at 6PM. We advisers the front desk and they said someone would look at it. When we came back at 11pm it was obvious someone had looked at it but the toilet was now non-functional. There was no note and no voice mail to inform us of what was the remedy. When my wife went back down to check, the front desk was overwhelmed by an event in the front lobby involving police so we decided to stay in the room.The service recovery the next morning was excellent: upgraded room, free breakfast, points. Completely satisfied with how it was handled. Something just slipped through the cracks the night before. Staff was excellent overall and we would return if in the area for the price paid. More...

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23 December 2019

The staff is extremely friendly and helpful, the rooms are spacious and nicely furnished. The prices are good!

Reviewed on Google Maps

22 December 2019

Very nice hotel and well trained and polite staff. Good location and very easy on/off to 128 and Mass Pike. Clean, comfortable, and good breakfast

Reviewed on Google Maps

15 December 2019

I had to bring my daughter and son to college in September and we stayed at the Sheraton as we needed a large parking spot due to the trailer we needed to haul all the items. The hotel was fantastic with plenty of room and many great restaurants near by. More...

Reviewed on Google Maps

15 December 2019

Very good hotel. Enjoyed the stay and will choose hotel again.

Reviewed on Google Maps

15 December 2019

On a recent visit to an event held at the Sheraton Boston Needham Hotel, my friends and I stopped in to the hotel restaurant for a quick bite to eat. ||||We shared: the beet salad, chicken panini, french fries, and hot garlic wings.||Jerry was our server and made the experience even better with his witty personality!||A fun time before the event. More...

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15 December 2019

Thank you for friendly staff and great accommodation! I love this Hotel and if you compare rates and service with other Hotels in the area Sheraton Boston Needham Hotel is absolutely the Best!!!

Reviewed on Google Maps

15 December 2019

Sheratons are the perfect balance of value to luxury you need on a business trip. You are safe, warm, and comfortable. This one recognizes and rewards your status. THAT is key.

Reviewed on Google Maps

15 December 2019

Nice place. Carpets were dated, but everything else was nice and clean. Area is safe. I’d give it 5 stars, but there was pay parking. I know, not a big deal, but out of Boston shouldn’t have pay parking. More...

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8 December 2019

Beautiful

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8 December 2019

Overall the service, hotel, staff were very accommodating.

Reviewed on Google Maps

8 December 2019

Very Friendly and personable staff. Youthful and happy to do their job.

Reviewed on Google Maps

8 December 2019

Such a great hotel, only critique is perhaps 1 more staff person at bfast. We love the pool, perhaps some kickboards for pool swimming fun. Room is clean and food is really tasty! A great value. We have stayed at the hotel 6 times now and each time is the same, so great stability in service in cleanliness. More...

Reviewed on Google Maps

1 December 2019

Great hotel. Pet friendly. Comfortable vibe.Wonderful mattress.

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29 November 2019

Thanks for great service.

Reviewed on Google Maps

29 November 2019

I think you could have better pillows then you do!! Not comfortable at all

Reviewed on Google Maps

22 November 2019

Super comfy hotel great near city decent price .

Reviewed on Google Maps

21 November 2019

Nice hotel. Good sized rooms, well-maintained. It is a long walk from the elevator for many rooms. Comfortable beds. Well-equipped fitness center, nice pool. Restaurant & room service on site. Service was cheerful. More...

Reviewed on Google Maps

14 November 2019

This is our second visit as we have family in town. Again, the Sheraton Needham did NOT disappoint! The rooms are really large and well-appointed. The beds and linens comfy. We ate breakfast both days in the hotel and were very satisfied. ||||But here is the BEST part: after checking out, we realized we were completely lame and had left our new iPad in the room! We called the next day and Housekeeping had already placed it in the hotel safe. Manager, Colin Haynes, arranged with us for family to pick it up for us (he also offered to mail it to us). ||||Needless to say, we are VERY impressed with this hotel!! The Sheraton Needham is highly recommended!!! More...

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14 November 2019

Great service

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14 November 2019

I love there

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14 November 2019

Hotel is accessible to everything on our list.

Reviewed on Google Maps

14 November 2019

Good place, clean and modern. Will return.

Reviewed on Google Maps

7 November 2019

Beer at the bar was skunked and food was not very good. Hotel is very nice, staff is helpful and it is in a good location.

Reviewed on Google Maps

7 November 2019

Clean and comfortable for our family of 5

Reviewed on Google Maps

7 November 2019

The Hotel is aged, but the staff is phenomenal. I stay here a lot for business, lately a couple times/month. Everyone from the front desk, Housekeeping and bar is great. I get a good culture feel as the hospitality is excellent. ||Rooms are comfy...good for being away from home even though I miss my pillows. The hotel is aged but very clean. I give it 5/5 because of the people. More...

Reviewed on Google Maps

29 October 2019

This facility was great for our stay location to visit a Harvard University football game.

Reviewed on Google Maps

28 October 2019

Great location for BC visit. Easy Uber or even walk (great to go thru Piccadilly square) to campus. Excellent staff - appreciate Mgr Curt in providing info concerning surrounding area. Highly recommend!!John M

Reviewed on Google Maps

28 October 2019

We were very happy with our selection in hotels

Reviewed on Google Maps

28 October 2019

This facility was great for our stay location to visit a Harvard University football game.

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28 October 2019

This fits the bill for those traveling, conferencing, sightseeing or days filled doing stuff outside the hotel. It is a fine place to unwind, sleep, shower and go. Clean and comfortable. Garaged parking. Nice little bar, quick bites, a small restaurant and a tiny gift shop. TIP: If you want snacks & drinks in your room - stock up before you get here. More...

Reviewed on Google Maps

28 October 2019

Good room and location with reasonable points. 55000 points for two nights. Perfect for outside Boston, MA stay. No traffic. Everywhere is within half hour driving without tolls. Free breakfast and lounge access for Gold and up elite members More...

Reviewed on Google Maps

28 October 2019

Connie, Gionnni, Al and all the staff was very attentive and addressed any concern immediately. The staff here exceeded expectations, was courteous and friendly.Highly recommend this location.

Reviewed on Google Maps

28 October 2019

Staff incredibly friendly and accommodating, as we were traveling with a toddler. Rooms clean. Access to fitness center and pool. Close to Newton and Main roads into Boston. Mattresses a little stiff. Toilets are loud. I could hear our neighbors toilet flush and I thought they were being catapulted over the highway. Easy access to garage. More...

Reviewed on Google Maps

28 October 2019

Excellent accommodations! Classy, clean with a nice restaurant!

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29 September 2019

Fridge initially didn’t work in room. Hot tub out of order.

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29 September 2019

Very pleased! Stayed for one night and we enjoyed it!

Reviewed on Google Maps

29 September 2019

Would suggest that anyone with pet allergies or allergies to feather pillows, notify staff by phone in advance.

Reviewed on Google Maps

29 September 2019

Shuttle service was very nice and efficient although I do wish it went a bit further than a 3 mile radius.

Reviewed on Google Maps

28 September 2019

We had an excellent 6 day stay, since we arrived the front desk manager, Niveen Youssef was very hospitable, executive, professional and kind. The hotel is fortunate to have her as a front desk manager! | We attempted to use the jacuzzi however it was not clean so we talk to the Niveen the front desk manager and right away they sent someone to clean it which we appreciated. |The carpets are old and should be replaced or changed for tile or wood flooring if they can’t maintain the carpet clean.|The food and beverage manager was also a very nice person and a great asset to the hotel.||Thank you. More...

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28 September 2019

Lobby was nice.

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28 September 2019

The Hotel is great for a business stay. Convenient to other amenities and freeway.

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28 September 2019

First time staying at this location and it exceeded my expectations from check-in to check-out. Super friendly staff, great rooms and the overall "vibe" was phenomenal. Highly recommend this location!

Reviewed on Google Maps

28 September 2019

I would recommend highly Sheraton Boston Needham Hotel. The front desk staff was very friendly and helpful. The rooms are nicely decorated and comfortable. Free garage parking available for guest. I cannot say anything negative about my stay. More...

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28 September 2019

It was the only affordable option we could find in the Boston area.

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26 September 2019

Great place! One shuttle had broken down thia morning and other shuttle was full so Manager Joe ordered me an Uber on his personal account. Have never had such great service before. Thanks! More...

Reviewed on Google Maps

24 September 2019

Traditional hotel on top of a hill. Rooms are medium size complete with hairdryer, ironing board and iron.

Reviewed on Google Maps

22 September 2019

A little bit out of the way but very accommodating.

Reviewed on Google Maps

22 September 2019

Very friendly service staff, very clean, nice facilities excellent workout room, walking distance to shopping etc.

Reviewed on Google Maps