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Sereno Group

Los Altos

(120)
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Reviews (120)

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5/5

120 customer reviews

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30 November 2019

Eva was our realtor who helped us find our starter home. She was knowledgeable about the housing market, knew how and when to negotiate after putting in our offer and stuck with us through every hurdle we came across. She invested her time in us which gave us the comfort to reciprocate the investment in her and her work ethics. Not only was she a great realtor to our family, she is now an honorary member to our family events as this process of buying a home has brought us all close. We would highly recommend working with Eva - your time will be valued with her. More...

Reviewed on Yelp

30 October 2019

We chose to work with Eva because her name came highly recommended by a friend. Right from the initial consultation, we were thoroughly impressed with her friendly yet professional attitude. Eva made us feel comfortable in reaching out with our questions (and we had a LOT of them) at any time of day, and was readily available to answer them.She always had smart advice for us on the pros and cons of a particular place or a strategy, so we could remain focused on the bigger picture. Her inputs turned out to be incredibly helpful in making the journey less stressful, culminating in our successful offer.I would definitely recommend Eva to anyone that is in the market for a realtor. More...

Reviewed on Yelp

25 September 2019

We recently bought a property with Colleen's help. This review is to share our experience. We had been looking for a starter home that could be turned into a rental after a few years. We were doing this as out of state buyers. For over 3 years we had looked at many properties and talked to quite a few agents. In the end we decided to go with Redfin. However, after speaking with Colleen (the agent representing the seller) we were convinced she would be the person who could help us get us across the finish line with the best deal. From the start she was extremely clear and concise in answering all of our questions. She helped us put in an uncommon contingency (7 days to fly in and view the property). She also helped us get a lender that was moving faster than the one we had initially selected.  Lastly, and probably something that says the most about Colleen, was that she helped us work with the sellers to get HOA approval and execution for flooring changes we wanted before we even owned the property, which meant we could move in immediately upon closing. This last bit is something we hadn't asked of her nor is it part of usual expectation from a real estate agent. She went above and beyond to make it happen. I will certainly be working with her again if we do any other real estate transaction. More...

Reviewed on Yelp

5 July 2019

The energy and enthusiasm Taylor has reassures his clients you're on the right track and all is going well with preparation and presale activities.  Taylor's assessment of our house was right on. He met with us on the sale of our home to understand our plan, budget and helped us stay within our timeline. He is cost conscious and worked incredibly well with us. The dollars he spent for minor fixes you absolutely get a positive return from.  He's honest, positive and honest about the property and what can be done with it.   He doesn't drop the ball.  He follows through, sets a timeline and you can be assured he's going to work that timeline and stay close to it. He managed the various contractors to ensure that the work on our house was completed on time. Taylor's professional staging and photos gave the house an updated fresh appeal. He is responsive, responsible, and always provides great insights and suggestions, which is super valuable for any buyers. He went above and beyond in every aspect. Really worked for us, on our behalf! Taylor is a very talented person, friendly, trustworthy and really goes the extra mile without asking him to do. He truly values his clients and only works towards their best interest. Taylor's passion is infectious and we're incredibly happy with the quick sale or our property! More...

Reviewed on Yelp

18 March 2019

Best realty brokerage in town for many reasons.

Reviewed on Facebook

16 March 2019

I hired Jeff Miller of Sereno Group to sell my mother's house she had lived in for 23 years in San Jose. It was a very sensitive situation my mom was in and Jeff went above and beyond to respect the situation and the needs she had. As I live out of state there were times I couldn't be there to take my mom to appointments or fix a few things around the house. Jeff took my mom to those appointments and brought his tools to the house and fixed what need to be fixed on his own. After a week on the market Jeff got us a full price offer and we accepted! Jeff really made this easy for us and made my mom feel comfortable which is most important. Don't hesitate to call Jeff if you are looking to buy or sell a home, him & his team are the best! More...

Reviewed on Yelp

14 March 2019

Great culture, agents & staff.

Reviewed on Facebook

13 March 2019

Shelly Potvin and Mike Sutton are the only people that we call when we're thinking about making a transaction.  They are the people that we trust the most.  Shelly knows this area better than anyone.  When we first approached her about a possible move out of the area, she worked tirelessly interviewing other agents out of state.  When it became time to list our house, we shared with her that it was our wish to complete this transaction "off market." She warned us to be careful and shared the reasons we might want to consider going on MLS but assured us that she understood our perspective and respected our choice.  We gave them the keys to our house and went on a short trip.  When we came back, we had multiple offers scheduled to present.  Mike and Shelly comforted us throughout all of it.  Anytime we had a concern, they were at our house within minutes.  Mike had an immediate solution anytime we had a problem.  It was extraordinary.  They literally dropped everything anytime we called for help. We were under contract within days, the offer we accepted was at list price and all cash.  We closed less than a week later.  We've worked with some of the top agents throughout the US and they are some of the best that we've ever seen.  On the buying and selling end, it'd be a huge disadvantage to work with absolutely anyone but them.  They are terrific and personally know each of their clients very well More...

Reviewed on Yelp

1 February 2019

Greatest real estate company, with the best agents.

Reviewed on Facebook

27 December 2018

Cherish Zubillaga's father is a big liar, your worker, Cherish Zubillaga , her father company Coastal Construction and Lumber , cheated us USD 58000, and refuse to pay. We are HAIAO Fencing company in China, let her contact with her father James and let him pay us money, Thank you. More...

Reviewed on Facebook

14 November 2018

Taylor - the honest realtor! It took us almost 6 months to find our dream house in our dream location. Unlike some other realtors we have come across, he was never pushy and he was honest to point out all the potential issue with some of the houses we initially liked. We used to get responses from him almost instantly, even when we texted / emailed him at midnight. He 'd give us enough data points to arrive at a price for every property and his guesstimates would always be pretty close to the sale price! He even helped us find contractors to fix/ remodel parts of the house! If you are in the housing market, I strongly recommend working with Taylor. More...

Reviewed on Yelp

7 November 2018

Stop reading and go reach out to Taylor already !! He is by far the absolute best there is out there and I say this after having dealt with several realtors in person. Look, you really need a good friend as a realtor especially in the bay area and Taylor is someone who genuinely tries to be one. He is honest, knows how to work through any situation - good or bad, is a great listener and is always available to help you. It's been a little more than a year since we bought with Taylor but to this day, he is lightening quick to respond to our texts or questions whether we are asking something about the house, asking for references for general house work or just saying a Hi. The realtor business is fairly commercial right now but that is so not the case with Taylor. He cares, has great market insight and connections and is going to leave no stone unturned in getting you your dream house. Get in touch with him. At the very minimum, you'll discover a gem of a human being and a new friend ! More...

Reviewed on Yelp

25 September 2018

Patrick Farnsworth and Monica Farnsworth are the best realtors to be in a transaction with!!! Love them! ❤️

Reviewed on Facebook

24 September 2018

They are efficient, loyal and will not let you down.

Reviewed on Facebook

19 August 2018

Taylor is a very professional and friendly person to work with. He made our first-time home buying experience very painless. Every concern we brought up to him was taken seriously and he acted upon our requests quickly. It is a joy to talk to him as he is very personable and he puts it to use for you as he's very good at negotiating with sellers on behalf of his clients. My husband and I definitely recommend him if you're looking to buy a home. More...

Reviewed on Yelp

11 July 2018

Diane helped us purchase our first home in 2011 and then helped us sell it recently in 2018.  Diane was absolutely wonderful during both of these processes.  She is a true expert at her job and is willing to share her knowledge and take the time to explain everything in great detail. She is highly efficient, always available and incredibly attentive to her clients' needs.  We are 100% confident that her guidance allowed us to get the most possible out of our sale.  Diane is also a very kind and calming presence during the stress of buying/selling a house.  Thank you Diane!  You are the best of the best! More...

Reviewed on Yelp

4 July 2018

This review has been overdue for a few months- Taylor helped us purchase our very first home, and the whole experience was great! Not only did he make himself available to us whenever we had questions, but he was also super proactive and gave us the best advise to be successful. It's important for your realtor to work well with your mortgage broker and Taylor was great in that aspect, all in all, we had a great team backing us up! Even after we closed on our home , he continued to help us zero in on the best contractors to make some modifications. We are extremely happy and couldn't have asked for a better realtor for our first home purchase. More...

Reviewed on Yelp

26 May 2018

Our agent, Sean Manning was our saving grace during the process of selling and buying a house in this crazy market!

Reviewed on Facebook

24 April 2018

Karen Izzo and Rebecca Smith did an excellent job of selling my "far off the beaten path"Los Gatos/Santa Cruz mountains home for over asking in just three weeks.  They complement one another perfectly and had a ready network of other helpful people, including Nicola the staging expert and a talented photographer. Together they maximized the value of my home, even while my family continued to live there.  The buy/sell and moving process is inherently stressful, but the transaction was very smooth.  They negotiated swiftly and wisely, worked seamlessly with the buyer's agent, were very responsive, and gave me smart advice about appropriate disclosures and clean offers.  I am a picky professional and they exceeded my expectations.  Very responsive, great attention to detail.  I already knew of Rebecca, but this was my first intro to Karen, who is as savvy as an attorney but also has a sense of humor.  Great duo! More...

Reviewed on Yelp

26 March 2018

Taylor Lambert is fantastic! I work for a Home Warranty company and it is such an ease to work with people like him super punctual and very detailed with all information provided, we make a great team, he responds so quickly and always handles his responsibility's Taylor in one notes is amazing :)

Reviewed on Yelp

9 March 2018

I've never written any review on Yelp, but felt that I must do this for Taylor. We've completed a successful home purchase with Taylor as our real estate agent. Taylor was knowledgeable, efficient, communicative and supportive during the whole home buying process. When it came to preparing an offer, Taylor understood what a home's actual market price was and how to package a strong offer. That didn't necessarily mean offering the most money, but showing seller that we were capable buyers with a solid financial history and an agent that is capable of getting the job done. When it came to negotiation, this was where Taylor's core strengths and skills shined. On the offer reviewing day, Taylor worked tirelessly behind the scenes, discussed with seller agent until he could get us the house, right at mid-night.Taylor didn't stop here. While we were waiting the mortgage to be processed, Taylor met us at the house and let us measure things so that we could prepare our remodelling early. During the whole process, Taylor was very reachable via text/phone call. He always gave us timely updates and got our answers fast. His average reponse time was within minutes, even at late night!Taylor impressed us over and over again. I could go on with countless examples. We really enjoyed working with Taylor. His advice is genius, he knows how to get things done. If you are looking for an amazing real estate agent, stop and look no further. We highly recommend Taylor! More...

Reviewed on Yelp

15 February 2018

Eva is great!  She was our main point of contact while working with Alex Wang and we are very happy to have gotten to know her during our buying process. Eva is extremely sociable, friendly, and responsive, and my wife and I were impressed that she always made herself available for us at any time of day.We appreciated that Eva was candid and willing to share her opinions about each of the properties we were evaluating, and overall she made the process less stressful and more enjoyable for us.   With the help of Alex and Eva, we were able to place a winning offer in the ridiculously competitive Bay Area market on only our second offer!  We credit their guidance and expertise about the market to helping us make careful and smartly crafted offers.  I would happily recommend Eva to anyone who was in the market for a realtor! More...

Reviewed on Yelp

5 February 2018

After 3-4 years of trying to buy in our dream location, Rivermark, my husband and I finally landed our house after working with Taylor. We were working with a real estate agent friend but he encouraged us to try another route because the market was so competitive. We were referred to Taylor and decided to put all our eggs in one basket and work with him for this shot at Rivermark. He knew of a property coming soon and had us check it out before the open house so we had a bit of an advantage on having extra time to map out our offer and docs before the open house even happened. The owners wanted to wait til all the offers were in though so it was still anyones game. And of course, when it rains, it pours. We were dealing with this, my brand new job and having to be in NY with the worst flu ever, a death of a close friend, my dog diagnosed with terminal liver cancer and Taylor's newborn was due any day! Even through all the chaos the process was so seamless it felt as though no chaos was happening cause it was super smooth. He sent docs we could sign digitally, we texted back and forth every time he had an update, and hopped on the phone when necessary; all this while his baby came into the world! The day of the offers being reviewed, we weren't even the highest offer and there were other all cash offers, but Taylor assured us we were a strong offer. When it came down to final negotiations, I wanted to go all in and offer more but Taylor advised we could likely get it for less so we followed his lead. Although we were not the highest offer nor an all cash offer, Taylor presented us as the strongest offer and after 4 years, we finally got our offer accepted! We have no doubt we wouldn't have been able to do it without Taylor and feel so lucky to have met him. Usually, that's about as far as the real estate agent relationship goes (I had an agent when I bought a condo previously and from my experience, that's the extent of the relationship). With Taylor, it was so beyond that. While the loan was being processed, he mer us at the house to let us measure things, he got all the comps for the appraisal to get it as high as possible and offered to get food for the Appraiser just to get on his good side, when I caught a leak during the walk through, Taylor paid for it to be fixed out of his own pocket; he goes above and beyond. I have very high expectations so I'm even surprised he surpassed them lol I joked around earlier in the process that I wanted a big red bow when we get the house. The day we got our keys, without fail, there was a big red bow welcoming us home. I come to find out later that Taylor went and bought all the materials, watched YouTube videos on how to put up the bow and did it himself! I was floored. It looked like it was done by a professional! There's so much more Taylor went above and beyond that I've told him before - we just can't thank him enough. We truly found a trusted agent and a wonderful, good hearted friend. The reason it took longer to write the review was cause I was saving this review for my 499th yelp review. He's seriously deserving of me raving on and on about him. If you want someone who will go to bat for you, ha e your best interest at heart and go above and beyond in your quest for your dream house, Taylor is the person to go to. More...

Reviewed on Yelp

21 January 2018

My wife and I used Taylor to buy our first home in the east bay. Not only was he able to walk us through each step, but he had such a great network from mortgage to inspections. This helped us feel comfortable and confident that we were making a quality purchase, which is extremely valuable in such a competitive market.Buying a home is very stressful, but Taylor was always available for us and he kept things fun. Be sure to ask for his joke of the day! We highly recommend Taylor if you are buying a home in the SF bay area. More...

Reviewed on Yelp

21 January 2018

Taylor is the nicest realtor I've ever worked with... his charm isn't just settling during a very stressful time, but I'm convinced it's what put my wife and I on the top of the list of a hotly contested property. We love our home and we love our realtor! Taylor is a HUGE part of our home-owning bliss!! More...

Reviewed on Yelp

15 January 2018

Cathy Jackson, for many years, has been a top Silicon Valley Real Estate Agent, and we have lucky to have known Cathy for closer to twenty years. Her commitment to her clients is simply unmatched. From the very first encounter, you will feel relieved, as you will notice Cathy taking over whatever objectives need to be accomplished. If there is a time crunch, Cathy is happy to assist in an even more speedy and efficient manner than usual. If there are challenges during the purchasing/selling process, Cathy is available to assist you at a moment's notice. For sellers in particular, Cathy knows just how to make a particular house look during the staging process. She is able to stress the best parts of a home in order to accentuate the attractiveness to any prospective buyers. Locally, Cathy is involved in many charitable organizations, which shows how down to earth and caring Cathy really is.  There are certain "requirements" that every real estate agent must need to be accredited. There should be a "Jackson referendum" that makes Cathy's tendencies the new standard. A+ all across the board! More...

Reviewed on Yelp

14 January 2018

From the beginning Eva had great chemistry with us. She is really friendly and straightforward. She was very generous with her time to come show us places at short notice and gave us great advice about the good and bad of the place. She helped us focus on what was important to us and many times asked us not to rush but take our time. She was very quick with responses. I would highly recommend Eva to anyone. More...

Reviewed on Yelp

11 January 2018

They always do a great job!!! Very detail oriented and explain the process of selling your home very well.

Reviewed on Facebook

29 December 2017

A wonderful agent to work with!  Excellent communication!  Extremely professional!  He goes above and beyond for his clients.   I'm very happy and fortunate to be working with him.  He got the deal closed fast and smooth. More...

Reviewed on Yelp

14 November 2017

David and his team, including the realtor we worked with (Shannon), are true professionals. They are hard-working, always on-time, and go above and beyond to satisfy their clients. I would highly recommend them!

Reviewed on Yelp

20 October 2017

Taylor is a phenomenal agent. he is efficient, reliable, and goes above and beyond for his clients. Highly recommend!

Reviewed on Yelp

29 August 2017

The best place to work! I came to Sereno because of the people. We are truly a family that cares about each other and those that we serve. When you choose Sereno, you will feel you have found a real estate representative for life. Cici Bower More...

Reviewed on Facebook

27 June 2017

Taylor Taylor Taylor! There's so much great things I can say about him. My husband and I were on the search for our first home. After meeting a realtor that we were not interested at all we decided to attend open houses on our own. Best decision ever! That's where we met Taylor. He was actually showing the home we went to look at. Although that home wasn't for us, Taylor was! We had such a great connection with him, as if he was a long lost friend of ours. He was so genuine you can just see he's there to help you and wants nothing but the best for you. My husband and I decided to call Taylor the following day to see if would work with us in finding our dream home. We were able to sit down with Taylor and let him know what exactly were our must haves and wants in a home and price point. Taylor was always on top of everything. We would call, text and email him throughout the day and he would respond immediately. Which we really liked especially through all the anxiety of searching and buying a home. Taylor didn't hesitate to send us homes that matched our criteria and we sure didn't either. I was able to send Taylor homes we were interested in looking at and he would be in contact with the selling agent in minutes and come back to us with a time we can see the home! Now that's exceptional service!! Without Taylor's persistence and drive we wouldn't be in our home today. From looking at our first home down to the closing, we were able to find our home in 2 months! We can't thank Taylor enough for all he's done for us! We are proud to have had Taylor as our agent and now a great friend. We would recommend Taylor in a heartbeat to anyone out there looking to step foot in this housing market! More...

Reviewed on Yelp

26 June 2017

I have to say, I do not write many reviews but I felt a need to write one about my experience with Taylor when buying my first home with my husband. First, this was a really difficult process, and then I became difficult. However, he hung in there and validated my likes and my hates, and never tried to sell us a home he would not want to live in himself. I never felt pressure, never felt any annoyance from his end, and on top of that, he always made time for us to view homes. If you are new to buying a home, or just want someone trustworthy and knows what he is doing, I highly recommend Taylor. More...

Reviewed on Yelp

24 June 2017

What a wonderful experience buying my first home in the South Bay. Taylor knew the neighborhoods we were interested in, was always available when we needed to view a listing, and kept us updated of all the new homes that came on the market.  He really made us feel comfortable through each stage of the process, and ended up finding us the perfect home in much less time that we thought it might take.Taylor and the Sereno Group went above and beyond, and I would recommend you give him a call if you are considering buying or selling a new home in the South Bay. More...

Reviewed on Yelp

25 May 2017

As a 20 year mortgage professional, I have worked with hundreds of real estate agents in my career.  They are not all cut from the same cloth.  Some though are simply fantastic and Taylor is clearly one of them.  I've had the fortunate experience to work with him on a number of transactions now and closely watched how he goes about his craft as we worked together with our buyers.  What I can say about him is that there is a special attention to meticulous detail as he creates the overall client experience.   It is very clear as we have served together that he really knows how to successfully navigate his buyers through the entire process with knowledge, professionalism and a truly fun experience.  If you are considering buying or selling real estate, let your first interview be with Taylor Lambert.  It very likely will be your only one. More...

Reviewed on Yelp

27 April 2017

Here it is 3 years later and now Michael Adams just sold my house. I had the same great experience that I had when he and Tim sold my parents' townhouse 3 years ago! Michael and his wife (who stages the house) are at the top of their game as far helping sellers turn their fixer uppers into show case homes in just a few weeks! Michael has contacts who will come in on short notice to do the work and his wife selects the paint colors and advises on finishes. Michael knows how to market too--my house sold for 92K over asking in just 5 days. More...

Reviewed on Yelp

26 April 2017

Where do I even start with C.T.? He has been so helpful through this entire process. We have worked with C.T. for a little over a year and his patience and expertise were amazing. He guided us over this past year on how to make the best decision in purchasing our home and we couldn't be happier with the end result. Thanks to his guidance we put in an offer on the house we loved and got it! He was very responsive throughout the entire process and still is even after we moved in. Him being local to the area also helps since he knows someone for everything. He even arranged for movers and a contractor to help us once we closed escrow. I can't recommend him enough and we will be using him again soon to purchase a home for my mother. Thanks again for everything C.T. More...

Reviewed on Yelp

5 April 2017

Michael did an outstanding job helping us sell our Mountain View single family home in early 2017. He got us a strong price, which in this market might be a given but not for our property. Michael advised us on all aspects of preparing the house for sale, on how to get the right listing price and set expectations at each step.Much more important for me giving a 5 star rating is how much work Michael put in to the job. We moved out of state and he managed quite a bit of work for us: the kitchen was renovate, a full bathroom was redone, the entire house was painted inside and out, and, the driveway was repaired. This was the fifth home I've owned and unquestionably Michael did the best job of any agent I've worked with. More...

Reviewed on Yelp

15 March 2017

Aileen and Katie are a dynamic duo. Whether its selling or buying, they are vested in providing excellent personal service. We spent most of our time with Aileen and she has a wealth of real estate knowledge with many years of experience. This allows her to anticipate and prepare ahead things we may initially overlook. With so many Realtors out there, its hard to find these great qualities of someone going above and beyond.. perhaps that's old school thinking but I believe that hard work pays off and this team definitely works hard for you. More...

Reviewed on Yelp

14 March 2017

Sereno Group is an incredible organization from top to bottom. I recently transferred over from another brokerage, and they have made the transition as pleasant and effortless as possible. The leadership team is a dream, consisting of such an inspiring and brilliant group of people. I have been so impressed as well by the helpfulness and professionalism of the administrative staff, who have been unbelievably quick to respond to any questions or requests I have had. And the agents are an amazing bunch: friendly, helpful and a pleasure to work with. I am SO HAPPY to work with Sereno Group, and would recommend it to any other real estate agent looking for THE BEST company to work for! More...

Reviewed on Facebook

14 March 2017

I work as the Lead Office Administrator for Sereno Group in Los Gatos. It has been almost three amazing years here. Sereno Group is by far and away the best company I have ever worked for! Not only are all the agents handpicked to match Sereno's ethical business practices, they are also hugely active in the communities they represent which is a part of what makes Sereno so wonderful! Our leaders, management and staff are like family. They are always available and always understanding. I see it everyday. Sereno truly is Redefining Real Estate! More...

Reviewed on Yelp

17 February 2017

Trust is a big deal for me in this business. I trust the experience, the savvy-ness, and authenticity of the Sereno Group. What you're sick of when you think of the cliche Real Estate Agent, leave it behind cause you won't find it in Erin Benford. :) Refreshing. More...

Reviewed on Facebook

11 January 2017

I am a first time homebuyer. There are so much easily accessible data to MLS listings these days, so I wanted a realtor that would go beyond what these offered, and would negotiate a winning deal in the absurdly competitive Silicon Valley market. I went with Mike for these reasons.  He sat down with me to understand what I wanted in a home, knowing that I was in absolutely no rush to buy. Mike worked with my horribly unpredictable schedule, not the other way around.  He made me feel like I was his only client. And of course, Mike negotiated a winning deal that I did not expect. Admittedly, I had a different approach in mind, but I trusted trusted him and had my offer accepted.  After the terrifying reality of new mortgage debt, he helped me through the process to close on time. I highly recommend him if you are remotely considering buying a home in this area. More...

Reviewed on Yelp

3 January 2017

I get to know Mike because his precious client recommended him. Both me and my husband are super grateful for having him as our agent. He is the most responsible, diligent, efficient and honest realtor I have ever heard of. He did much more than just the tedious processes and paperwork that all realtor will do. First of all, Mike was a contractor for many years, so when he took us to a home tour, he shared his honest opinion about how well the houses were built, how to improve some less desired area and how much it will cost. He is also very knowledgeable of the market and bidding strategy. It took only 12 hours to get our first offer with a reasonable price we are comfortable with accepted. Amazing! He fought for us and tried his best to maximise our benefit. I will definitely recommend him to any of my close friends who are trying to buy a home in bay area. More...

Reviewed on Facebook

5 December 2016

A death in the family and increasing extended family needs triggered a relocation for our family. Douglas helped us sell or beloved home in San Jose -- a home we had recently gone to great lengths to remodel in an area we loved. His support during this time of transition was immeasurable. He handled a tricky transaction that encountered a couple of obstacles along the way with positivity and aplomb. His relaxed, expert, and confident demeanor put us at ease more than once, and rightfully so. Douglas worked seamlessly with other agents, inspectors, appraisers, etc. He made the process the best possible one for our family and we couldn't recommend him more strongly. More...

Reviewed on Facebook

30 November 2016

DOUGLAS MARSHALLThis was the best experience! I worked with Douglas Marshall on buying my new home...my first home.  I met Douglas while out doing my own searching around the area I wanted to purchase. I was immediately impressed with his vast knowledge of the industry and warm demeanor. He was showing a house well above my budget, but he did not scoff or refer me elsewhere when I asked if would be interested in assisting someone in my budget. Not only did he not turn me away, but he welcomed my intention to work with him and enthusiastically agreed.He was quick to set up time with me to review questions I had and to offer suggestions of questions I hadn't thought to ask. He was thoughtful in his approach and thorough in his line of questions to me to make sure he helped me find " just what I was looking for." During my search, I would regularly send him listings I was interested in and he would go out himself to take a look to see if it met my expectation. I felt confident that he knew just what I was looking for and trusted his overview. This saved me a great deal of time on an already constrained time budget- my line of work does not offer a lot of extra time to go look at houses. He also always had creative solutions to things that might not have met my desires exactly, but could be modified.Throughout the process Douglas was patient, zealous, and meticulous in his work. He was always clear in his directions of documents I needed to have for an offer and we were always among the top few who had the documents appropriately together as the seller/listing agent had requested. It became quickly evident during my many offers that many people submit offers with only partial requested documentation. Douglas's fine attention to detail put me in front of multiple offers simply because we had all the paperwork the seller was requesting. It occasionally even put me in front of bidders offering more money than me. Douglas is the kind of guy who makes you feel like you are his only client. I never felt like I was competing for his time, and he was always readily available to assist, even when on his own personal time. He always answered my phone calls, emails, text...and there were many. I didn't feel pressured to ever make a decision I wasn't comfortable with. Douglas consistently provided me all scenarios or options transparently and made reasonable arguments for all sides to assist me in making a decision. He offered his extensive experience in the field, which helped tremendously-- especially for a new buyer.When it was time to close, he maintained his meticulous attention to detail. He took down my every concern and question during the walk through and immediately followed up on each item.  Further, he went above and beyond taking care of one item personally.  It became clear that one of my requests was not able to be met, and he personally took care of it, financially, in order to rectify the problem. I was more than impressed with his desire to make sure his client was satisfied.He attended the closing paperwork signing, which is not mandatory of the realtor. I was grateful for his attendance. I am a single woman, buying my first home, with a million questions...and here I was now sitting down with a woman I had never met signing a stack of papers that I wasn't sure we'd ever get through. I was immensely grateful to have someone else in the room I trusted to help me answer questions when I wasn't clear on what the escrow agent was saying.I recommend working with Douglas Marshall with the upmost confidence that you will have a similar experience as I did. I will not sell a home without him, and I will not buy another home without him. Even when he finds himself in retirement, I intend to seek him out if I am buying or selling. I will not relent until he is part of my team. Douglas Marshall is an excellent example of the Sereno Group and he is a major contribution to the reputation they hold. More...

Reviewed on Yelp

18 November 2016

I get to know Mike because his precious client recommended him. Both me and my husband are super grateful of having him as our agent. He is the most responsible, diligent, efficient and honest realtor I have ever heard of. He did much more than just the tedious processes and paper work that all realtor will do. First of all, Mike was a contractor for many years, so when he took us to a home tour, he shared his honest opinion about how well the houses were built, how to improve some less desired area and how much it will cost. He is also very knowledgeable of the market and bidding strategy. It took only 12 hours to get our first offer with a reasonable price we are comfortable with accepted. Amazing!  He fought for us and tried his best to maximize our benefit. I will definitely recommend him to any of my close friends who are trying to buy a home in bay area. More...

Reviewed on Yelp

30 September 2016

Mike was a great realtor who helped us find our dream home. He always made himself available. One time he met us really late at his office when we were working long hours at our own jobs and couldn't meet during regular business hours. He was quick to respond to texts/emails and would always pick up the phone when we needed it. We also appreciated his experience as a contractor as he was able to point out structural flaws with the homes we were looking at to ensure we weren't buying something that would end up being a money pit with problems. Overall we really trusted his knowledge and will use him in the future if we ever move! More...

Reviewed on Yelp

7 September 2016

Taylor was very resourceful and helpful when it came to purchasing my property in Santa Clara. He really went the extra mile to make sure that the real estate transaction went smoothly and that I was comfortable with what was happening every step of the way. Though this wasn't my first home purchase and I knew how the process generally went, he was always ready to answer any questions or go find the answers. He also has a great attitude - not pushy at all. He'll put you at ease and help you find something that is right for you. I was a great buyer and he was a pretty good buyer's agent too! :) More...

Reviewed on Yelp