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Rick's Family Carpet Care, Inc logo
R

Rick's Family Carpet Care, Inc

Tacoma, WA, Pierce

(86)
‘20 Certificate of Excellence, 2020
Rick's Family Carpet Care, Inc logo
R

Rick's Family Carpet Care, Inc

Tacoma, WA, Pierce

(86)
‘20 Certificate of Excellence, 2020

About

Rick's Family Carpet Care, INC is more than just a carpet cleaning company! We specialize in carpet cleaning, upholstery cleaning, tile and grout cleaning, and even mattresses! Whether it is well taken care of carpet that needs a basic clean to keep your carpet manufacturer's warranty, semi-annual deep clean to eliminate dust mites or other contaminants, or you need help with really heavily soiled flooring, we can help.

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Reviews (86)

Leave a review
E
24 December 2019

I appreciate the attention to details; professional service; very friendly, prompt; excellent customer service; amazing steamed carpets cleaning results; at a very affordable reasonable discounted prices! Well worth every penny! I highly recommend Steven /Rick’s Family Carpet Care, INC!!! Sincerely, A very satisfied customer! E.M. More...

J
17 December 2019

Rated highly for: Value, Punctuality, Quality, Responsiveness

B
17 December 2019

Rated highly for: Quality, Value, Responsiveness

J
10 December 2019

Rated highly for: Quality, Value, Responsiveness, PunctualitySteven is the best!!! Such a hard worker and so friendly. You feel at ease having him in your home, he's careful and does a fantastic job. We won't use anyone else. More...

S
3 December 2019

Rated highly for: Value, Responsiveness

F
3 December 2019

Rated highly for: Punctuality, Responsiveness, Quality, ValueThey were able to schedule me in a rush and didGreat work. Big thanks.

C
27 November 2019

Rated highly for: Quality

R
21 November 2019

We had our whole house carpets cleaned, and what a difference it made! The house smells fresher cleaner, this is the second time we used Rick's, we will be calling again when our carpets need cleaning.

R
21 November 2019

All around great company. The owner Steven really knows what he is doing. I have used Rick's three times now, and I am completely satisfied.

M
14 November 2019

I was very impressed with the work Done. He was very professional and delivered a good service. In addition he is very knowledgeable and gave tips on how to keep stains off. Highly recommend you call him.

R
14 November 2019

Rick's family carpet care did an excellent job on my van. Both the chairs and the can carpet looked so different after the cleaning. I would recommend their well done work to anyone needing carpet cleaning. More...

A
7 November 2019

Amazing work, great customer service! Great price and quality work. I couldn’t believe how good all of our carpets looked!

E
7 November 2019

I chose Rick’s Family Carpet, due to the proactive efforts Steven (owner/operator). From the prompt response to my questions and being able to conveniently schedule our service. On site performance was spot on. The carpet cleaning job resulted from a large liquid detergent spill. The result was excellent and left the area like new. Steven also cleaned the tile work in two bathrooms and it now looks better than new. I also requested to have severe water scale removed from my shower doors, Steven did a great job. He was unhappy with the results and deeply discounted the shower door cleaning estimate, I felt that it was dramatic improvement. Looking forward to our next service from Steven! More...

I
28 October 2019

Fall Cleaning 2019 I had Steve clean my carpets and he did the best job ever. I have used Chem Dry, Stanley Steamer and others but Ricks was the best. He was fast, friendly, professional, affordable and got wicking stains, spilled coffee, animal bile from my very light colored carpets. He knows just what to do to extract dirt and stains. Ivy, Lakewood, WA More...

F
28 October 2019

Best value, best service, willing to go the extra mile!

A
28 October 2019

We live on base and have found it very difficult to find a reliable carpet cleaning company that’s prices are reasonable and they are able to access post. I called Ricks Family Carpet after seeing their add, I was able to get a reasonable quote over the phone plus a military discount. Scheduling was easy and the service time was fast, my carpets look and feel brand new!!! I highly recommend Rick’s Family Carpet Care!! Take it from a mama of 4 elementary aged kiddos and 2 dogs, you and your carpets won’t be disappointed! More...

R
28 October 2019

Friendly, reliable, and honest. Thank you for the carpet repair!

J
28 October 2019

Excellent job done to repair a seam that separated into one of our bedrooms from the hallway. Very fast, punctual and friendly. I will definitely be using them again! More...

J
28 September 2019

Rated highly for: Responsiveness, Punctuality, Quality

A
28 September 2019

Rated highly for: ValueSteve was extremely punctual. He responded to my email inquiry the same day. We scheduled and discussed price. There were no surprise costs. The carpets look amazing!!! More...

D
28 September 2019

Rated highly for: Responsiveness, Quality, Punctuality, Value2nd time using Rick's service and he was quick, communicative and professional throughout both jobs. Highly recommended.

J
28 September 2019

Steven was awesome,did amazing job with our old carpets.We`ll tell everyone that we know about the job well done.We wont wait so long til the next time. Thanks Steven,John and Kari-- John M More...

D
28 September 2019

Excellent job! Fast, efficient, professional, and reasonable rates - I couldn't ask for more. Steven was very conscientious and clearly wanted to make sure we were getting the best value. 9 years of kids, dogs, cats, and chickens just disappeared. If you are moving out of a rental, you couldn't do better than calling Rick's ask for Steven. More...

A
8 September 2019

Steven was awesome to work with! Gave me all the time I needed on the phone to understand pricing. Very attentive go the customer. Showed up on time and stretched out entire living room carpet extremely quickly, with perfect results! All the wrinkles are gone. Highly recommend Rick’s for your carpet needs. More...

M
29 August 2019

Responded quickly and was able to clean rugs within days of contacting. Carpets look much better! They did take much longer to dry, was over 24hours. The only thing that would have made my experience better is if they would have moved some of my smaller furniture pieces and cleaned beneath them but all in all was a good job. More...

J
29 August 2019

Great service. Good communication and will use again.

J
29 August 2019

Ricks family carpet care did an amazing job. I will use them again and highly recommend them.

G
29 August 2019

Awesome service and quick about cleaning too. Came in with pretreatment over a cat urine area and then cleaned the carpets in less than 45 minutes with 5 rooms to clean.

A
29 August 2019

This is the 3rd time we have used Rick's in the last 5 years or so. They are always so friendly and there's never any hidden costs. This is truly a family owned and run company and we will continue to do business with them. More...

R
28 August 2019

Rated highly for: QualityHave had this company clean my carpets for the last 3 years. Have also had them stretch the carpet in my living room which looks great. Would recommend as they are punctual or communicate if they are running late. They exhibit quality work and desire to do a great job! More...

D
28 August 2019

Rated highly for: Responsiveness, Quality, Punctuality, Value

A
26 July 2019

Responsive, professional service. I highly recommend Rick’s Family Carpet Care— friendly, courteous service and professional results, at a great price.

M
23 July 2019

I will highly recommend Rick's Family Carpet Care Inc. Steven did a great job in cleaning the carpet of the house we sold in Yelm, and again in removing the stains of the house we bought in Lacey, thank you!Maria B

R
23 July 2019

Great service! They managed to fit us into their schedule on really short notice and cleaned up a huge mess. The cleaning job was thorough and amazingly fast. Overall Rick’s did an outstanding job and I highly recommend them for any carpet cleaning job, no matter how gross it may be. They are the Pros to get it done! More...

R
23 July 2019

Very affordable. He did a great job. He was able to make 20 year old carpet with stains look new again. Would definitely recommend him to others. Thanks for saving the day. Great work. More...

C
16 July 2019

Great job cleaning some challenging carpets. Steven managed to get some tough smells out, and I like the methods he used.

H
16 July 2019

Great experience! Very friendly answered all my questions and was flexible with my schedule. Definitely recommend.

S
30 June 2019

Did excellent work, showed up on time and had a good price. I will use them again.

S
30 June 2019

I received the best carpet cleaning services ever. I wanted my carpet cleaned until I have it replaced. It was cleaned so well I been debating if I will rush to replace it now. I give five stars but don’t take my word try them!Robert R. More...

J
1 June 2019

Rick's Family Carpet was the perfect choice for cleaning our carpets before our move-in. Everything was explained on the phone prior to scheduling, appts were confirmed, we were notified when they were on the way and the job has exceeded our expectations. Price was great too. Rick's is our new carpet cleaning choice! More...

A
29 May 2019

Fast, friendly, cost-effective, and the results were amazing. Highly recommend and will use again!

D
7 May 2019

Great service so far. Good job stretching my carpet out and repairing a spot too. Hopefully the cleaning will work out just like my repairs.

M
4 May 2019

Great service! On time, quick, did great work!

S
28 April 2019

Steven was professional from the very beginning of his visit. He was on time, called on the way, and completed our carpet repair in the time he had estimated. It looks great! Happy to finally have it fixed and to help a local family business too. More...

M
28 April 2019

Just had my carpets cleaned and am very satisfied. Steven showed up on time and was exceptionally efficient. Really went out off his way to explain the service and show us exactly what our carpets need while being sensitive to our economic ability. My carpets look great feel great and many spots are now gone. Was such a great experience will definitely use again and refer my family and friends!!!! More...

C
28 April 2019

I have had Steven come out and do my carpets, windows, tracks, and screens, and I am always pleased with the outcome! He is always flexible with my schedule and comes on short notice! I recommend him to anyone needing your carpets and windows cleaned. Thank you so much! More...

E
28 April 2019

Ricks family carpet care was timely and responsive, very quick and pleasant to work with and charged a reasonable price. The only problem I had was the dog hair wasn’t sucked up during the carpet treatment... so I just had to go over the carpet with a vacuum the next day, which was no problem because the hairs were broken up from the carpet after the treatment, so it was easy to vacuum up. The overall quality and cleanliness of the treatment is what I expected, besides the left behind dog hairs. I didn’t request the pet treatment, probably should have but overall a really great company I’d recommend. More...

L
4 April 2019

Wow. They were so professional and competent. On time, good communication, and fantastic results. Oh, I forgot to mention extremely competitive pricing. I hope they're in business as long as I'm alive because i will always use & recommend them! I look at this review and think "sheesh, people are going to think I'm his mother!". But it's all true, and I'm not related to them! We have a 3k sqft home that looked beautiful when he was done. More...

R
4 April 2019

They got out stains I didn’t think possibly, communicated wonderfully and charged very fair prices. Great company to hire!

A
4 April 2019

He was on time. He fixed holes that were in my carpet. His work looks great...

A
4 April 2019

Did a great job, on time, very knowledgeable

W
4 April 2019

Communication was awesome! And, the carpet came out waaaaaay better than we were hoping for!! Thank you! ❤️

A
4 April 2019

I know the owner!! But seriously he does great work. Our carpets were, oh, so fresh and clean when he got done with them.

D
4 April 2019

Good communication, on time to appointment, excellent service and great price. Highly recommend.

A
29 March 2019

Excellent service and very helpful! We had Steven here today to do a carpet repair to restretch an area that had majorly bubbled up. He did an awesome job, and even helped smooth out a transition area into one of our bathrooms as a bonus. His cost was fair and true to phone quote and it was very easy/quick to schedule an appointment, which he was exactly on time for. We will definitely be using his service again! It’s a relief to have a dependable family service we can count on if we need any repairs or cleaning done. More...

A
29 March 2019

Steven arrived with a smile and provided a quick estimate of the services we wanted. He was able to problem solve issues with our older carpet in order to get the result we wanted but not do any further damage. For just one person he was able to get the job done within a reasonable amount of time but with good quality as well. He was patient as we decided how much we wanted to do and was mindful and sweet to my little girl. Would use again. More...

E
29 March 2019

Steven did an amazing job cleaning our newly rented home from old pets’ stains and odor. The carpet was at least 10 years old and we were not sure how old were the stains. He performed high pressure/temperature wash as well as enzyme treatment. It looks 100% better and smell is practically gone! Not only the price was VERY reasonable but I was also able to get the same day service! I definitely recommend this company to anyone looking for a high quality and eco-friendly carpet cleaning. More...

L
2 March 2019

We Have used his service multiple times. Love the results. Highly recommend him. And for sure we will be using his service in the future!

G
27 February 2019

Fantastic Job.... Professional, Friendly, and reliable. My carpets come back to life and look brand new after Steven cleans them. Being a dog breeder,... he can get the pet smells out too. Price is excellent for the work we received. More...

R
27 February 2019

Had our carpets cleaned by Steven Boyd for a move out inspection. He did an awesome job and was very thorough. Scheduling the cleaning was easy, and the price was great. Thanks again!

N
23 February 2019

they do a fabulous job, i have been using them for ten years, they are very reasonable, Rick their son is as good as Coni Stevens

A
4 February 2019

Steve did a great job on my carpets! I called him on a Monday, and told him I would be in town for a week. He met me on Friday, as promised, and was on time. Pricing was fair For what I had done. I will definitely use them again in the future. Annette Follas More...

S
4 January 2019

Called Steven at Ricks on Wednesday and he was out on Friday to restretch our carpet and a couple other issues I through at him at the last minute. Then he steam cleaned the carpet! Very professional, prompt, and made our carpet look amazing!!! Highly recommend Ricks! More...

M
4 January 2019

steve came out and cleaned my carpets this week. My son had emergency surgery we need to make sure the floors were clean for him but we couldn’t leave our home Steve used kid/pet friendly solution for cleaning our carpets. He answered all of our questions and concerns. The price for this service was very inexpensive. My carpets had not been cleaned for 2 years but they look like new!! I will be using rick’s family carpet care for many years to come! More...

M
4 December 2018

Timely, Personable, expert job Thank you.

K
4 December 2018

I have been using Steven Boyd since he took over the company. He is simply the best. Does great work at a great price. Rick's Family Carpet Care is your best choice. Thanks for all you do

C
4 August 2018

Steve does a fabulous job! He's fast, efficient, and my carpets look fantastic. His prices are very reasonable and he has never tried to upsell me after arriving at the house. I've been very impressed and recommend him wholeheartedly. More...

J
4 July 2018

Steven does a fantastic job. When other cleaners have been unable to get stains out, Steven has been able to do it! He always leaves my house spotlessly clean and I really appreciate him working me into his schedule so quickly!

A
4 July 2018

Steven is so prompt to fit us in whenever we need him and we really appreciate the wonderful and quick job he does. I like for things to be clean and I can always be confident that when he’s done things are clean!

T
15 June 2018

Steven is knowledgeable and provides excellent cleaning services. He did a wonderful job after a home remodel. You can trust that he will provide excellent service at a good price!

B
10 June 2018

My carpet was in DIRE need due to animals (cats).
He was prompt and really listened to my situation and what I needed to have done. He spent time on it especially the real bad areas and they turned out great.
Seriously the best carpet cleaning company I've ever used. Will recommend! Thank You!
More...

H
4 June 2018

Guy showed up right on time, and did a fantastic job cleaning my carpet. He was quick too. Hard to find this good of service anywhere these days.

C
6 February 2018

Steven worked fast and was reasonable on price. Was a nice guy. Didn't try to up-sell me on anything I wasn't planning to have done.

V
25 January 2018

I called on tuesday and carpets were cleaned the next day. Great work and great pricing. I would highly recommend them to anyone. I've used other carpet cleaning companies but this place is much better. For sure a 5 star review. More...

B
20 January 2018

Fast, friendly and efficient. What more could you ask for

T
4 June 2017

Did a great job on my 3200sqft.home. Came on time, knocked it out the park, and even gave me a great deal!

M
4 June 2017

Professional carpet care at a Great Price. Steven does a fantastic job!! Very nice, and looks/acts like a true pro! THANK YOU!Marc

B
4 June 2017

Was available on the day that I needed the carpet cleaned. He arrived on time and was done in about an hour and a half. And the carpets were bad, but looked great when they were done. Very prompt and great service and at a very reasonable price. Thank you! More...

W
4 June 2017

Rick's carpet cleaning was amazing! I have two dogs that made my carpet a disaster. I was told an hr for the job and I thought there is no way he would be done that quick. Sure enough it took about an hr and the carpets were spotless. I mean the carpets were even that clean when I bought the place. More...

E
20 May 2017

Steven came out and did my carpets this morning. He was on time, polite, and worked quickly. The price was slightly more than quoted which to be fair I expected them to come in, see the damage (animals), and charge more. He explained very thoroughly the price difference and made sure I was ok with it. It was only a $25 difference so I really wasn't phased. He paid extra attention to the areas I pointed out to him. Overall I'm pleased with current quality of the carpet. I'll have to wait till tonight to see how it turns out after it dries but I don't really expect him to work a miracle so either way i will be happy. More...

S
4 June 2016

Wonderful job! Made it look like new. Great price and work. Highly recommend!!!

B
4 June 2016

We had our carpets cleaned by the new owner and operator, Steven. We cannot expressed how impressed and pleased we are with his service! Steven called about an hour before our appointment time slot to give us an estimated time of arrival showing up right on time. He was friendly and approachable. We walked through the areas we needed cleaned. An area rug, our WHITE sectional and our WHITE carpet in our master bedroom. We understood that some stains might not come out (that's what we get for having a white sectional) but I just want the best he can do and the stink from our dog to go away. He said he can clean all three areas offering us a very affordable rate keeping our budget in mind.Our carpets look brand new! Our sectional looks FABULOUS!! He even removed stains we believed were there for life! We are incredibly pleased with his service. We had a major cleaning service clean our sectional about a year a go and they did NOT do a very good job.Steven is a very nice and understanding man. We are very appreciative of the work he put into our home. We highly recommend using Rick's Family Carpet Care Inc. for your carpet and upholstery needs!!! More...

G
4 June 2016

Gave great service and came in a timely manner and was very professional would recommend to to anyone i know.

G
4 June 2015

My mom and I had just purchased a home that needed a lot of work. The carpets didn’t look like they were very old but they were extremely dirty. I thought there was no hope for them but I called Ricks Family Carpet to see what they can do. I was given an estimate of the phone and got an appointment the same day. When the technician arrived we went from room to room and he assured me that he could get them looking fresh again. I left and let the tech to do his magic and that’s exactly what he did. The carpets look great. I spent a small portion of what it would have cost to replace the carpets.Great Job Rick! More...

D
4 June 2015

I had a wonderful experience with this company! They were not only quick to respond to an emergency water damage situation at my residence. They were professional, courteous, and did an amazing job! I highly recommend Ricks Family Carpet Care Inc. to all my friends and family. More...

T
4 June 2015

Called Rick yesterday and he came out the same day, great service and very affordable.Thanks Rick for your outstanding work!

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Q&A

Knowing we made a good enough impression with customers to enjoy having them as repeat customers is a great feeling! I love seeing the immediate results of cleaning and repairs, and hearing customers amazement at the difference definitely keeps us going. I also love hearing new customers tell how they were referred to us, and doing what I can to keep them as a returning client.

Ever since I can remember I've been entrepreneurial. From paper routes, selling candy for youth things and band trips, to a small lawn care business, I've always tried to stay busy. What we do in the floorcare business isn't glamorous, but necessary. I like being able to make local decisions that better serve our customers instead of being bound by ridiculous corporate mumbo jumbo. I also enjoy seeing the results of my work.

We can't make your carpet brand new, but we promise to make a night and day difference. We will definitely put everything we can into making your floors as clean and odor free as is possible. We treat every job individually and know our success depends on you. We have survived in this industry by being honest, providing good service, communicating clearly, and offering great value in service and pricing.