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O

ONYX & ALABASTER

Franklin

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Reviews (2)

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3/5

2 customer reviews

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20 September 2020

Onyx & Alabaster / Jekyll & Hyde
All the reviews we saw re. O&A were positive, so we engaged them as our design team for a bathroom, laundry & kitchen remodel. Tanya let us know early on that there was not enough in the budget to cover the bathroom.
We did not have the good guy. We had Hyde. First of all, do not sign their contract. It's awful for the client. Our main contact w/them was receiving invoice after invoice after invoice, ad nauseam for design services. They charged us about $6,000 in design fees. We have very little to show for it - some pictures with incomplete descriptions. I asked Tanya to send us what they had, but she never did.
We were not fully satisfied w/their design. We let them know what we liked & changes we would like to see done. It was almost a week before Tanya responded by dropping us as her client. (They did return our $3,500 retainer. Thank God!)
They were intimidating & tried high pressure sales tactics. They were very disrespectful to us. They kept belittling our budget ($35,000).
Please steer clear of this firm & save yourself from a very unpleasant, expensive experience.
P.S. I just tried to bring up from O&A the folder of our design. The folder I had of our design from O&A is gone. It says: "Sorry! The link to this invoice is no longer valid, please contact your designer."
The Miller Family
Spring Hill, TN
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Reviewed on Houzz

30 January 2020

The Onyx & Alabaster team is fantastic to work with - talented and well-run. They listen well and communicate well. They deliver on their plans. I highly recommend them.

Reviewed on Houzz