Next Best Move LLC

Before I begin to share my experience with Hisan and Next Best Move LLC, I want to clarify that I am only giving them one star because it is mandatory.

I scheduled a move for August 21, 2020 at 11:30a. We both confirmed at least two-three times the details of what was needed. On the 21st, Hisan called me around 11a to let me know that he would be about an hour late and wanted to "lend his professionalism" because of an "issue" with the truck. I was polite and told him that would be fine.

Around 12:30p, there was still no sign of Hisan. I gave him a call twice and was sent to voicemail. He called me back about 5 minutes later to say that he would be another hour late because he was still working with his first client. I said ok and ended up taking what I'd already loaded into my car to my new place.

About 30 minutes later, Hisan called and asked me to REsend him the address that the necessary service was located. I informed him that I was driving and would send him the address in about 10-15 minutes. I then sent him the address and heard nothing from him. By this time, it is coming up on 2pm.

So I reached back out to him and he stated that he would be on his way shortly. INSTEAD, he sent me a text to someone that he subcontracted at the last minute and told me to call him for the move. I called the gentleman and he stated he was actually busy at the moment but needed to come by and look at the items that I had in order to get a better understanding of the situation. I asked him if he could give me an ETA and he stated that he couldn't but that he would be there soon.

After speaking with the gentleman, I immediately called Hisan. He gave me the run around about everything. The gentleman that he subcontracted, didn't show up until 4:02p with a trailer and NO HELP! I paid for TWO MEN AND A TRUCK. My brother and I ended up having to help the gentleman load and unload the truck in the pouring rain.

The entire situation was absolutely HORRIBLE! I reached out to Hisan to see how he would rectify the situation and followed up with him and still haven't had a response. It is now Friday, August 28 and he has not tried to reach back out to me.

I am HIGHLY UPSET with the services Hisan "provided" - for $355! I do not recommend him. There was little to no communication throughout the entire experience unless it was initiated by myself. More...

First, they were on time. Then after briefing them, they went right to work! Almost non-stop! After all was said and done I had a peace of mind and could breathe easy. And naturally once that move was over ...a few weeks later I had to do it ALL over again to move into my new place. And like the first time...
The fellas did NOT disappoint! More...

Highly recommend to anyone who needs a moving company.

Great Job!!! NextBestMove LLC... 5 Stars... Will use again...

Next Best Move did an excellent job. The owner came and did an estimate the same day. When I explain to him that my family and i had to move right away due to my job promotion, I was given my quote and they were able to start packing and loading my home within 2 days. They even help us relocate to Dallas Texas. Thanks again Next Best Move. I highly recommend this moving company they were very careful with my antique furniture as well. More...